We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Furniture Stores

Becker Furniture

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Reviews

Customer Review Ratings

1

Average of 4 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Danielle H

    Date: 12/10/2024

    Becker corporate reached out to me and kindly offered to honor the pricing listed on their website.

  • Cole M

    Date: 12/09/2024

    I find it humorous that the company Becker Furniture World allowed their customers to sign up for the Synchrony Bank card up until one random day a year ago, where they did not notify any customers that they would no longer be accepting the card they forced you to use for their specials and financing offers. I find it laughable, too, that all of your representatives and store management get defensive the MOMENT you ask them about it. As though you did this, and didn’t give them any training or words to go by when a customer gets upset that you caused them to destroy their credit and chance of getting a home, a student loan, or any other life changing event. Then, you decided, you made the decision to not care enough about all of the heaps of money you make or the people who do business with you enough to let them know. Shortly after, I come to find out from a very aggressive employee at one of your stores, that your entire company from the ground up is mismanaged, that all employees simply understand without being told that they are to lie and steal from customers, and they’re fired if they don’t comply. I felt the world should know exactly what kind of stunts you pull. Yes, you caused me from being able to have a roof over my head, because I was forced to leave my apartment as there was mold that caused the building to need to be demolished, and couldn’t get approved for a house because of your little gimmick to get a credit application at every single sale! Now, I go back to try to buy new furniture because the original furniture your company delivered to me was damaged upon delivery, and there’s a NEW CARD OPTION?! :D How wonderful for you. I won’t stop making noise about this until you right your wrong for bringing me a knowingly damaged piece of furniture, and until you realize what you do to your customers by being this way. You could be running a good business, and I swear I’ll do whatever it takes to get justice, from alerting media to picketing.

  • Danielle H

    Date: 12/06/2024

    Danielle H

    Date: 12/06/2024

    Purchased chairs online that were listed as $126.99 for a set of 2. Once I placed the order, and they charged me, they called to say that was the price for 1 chair and wouldn’t honor the pricing that they had listed on their website for 2. They also make you sign something stating that you’ll be charged for 50% to place the order and I was charged the full price.

    Becker Furniture

    Date: 12/09/2024

    One of our Team members assisted Ms ******* and was able to rectify this situation with all parties in agreement with resolution. We consider this complaint addressed. Thank you. 

  • Kelly K

    Date: 05/13/2024

    Lousy, no response to couch and recliner when the surface deteriorated. Sent 2 letters and they sent both back " return to sender". Got Attorney General involved. Corporate dude called and blamed me for using a high end leather conditioner. I have cleaned houses 34 years, I never ruined one thing. Becket sux, don't stand behind there junk, I am going to chain both pieces outside their door.

  • Barbara N

    Date: 05/01/2024

    Becker Furniture does not stand behind their products nor do they get back to you if you have a problem.

  • Kevin N

    Date: 03/29/2024

    I bought a couch and two chairs from Becker furniture world in Becker 2 and 1/2 years ago and purchased the protection plan recently. My chair completely broke and the other one is on the verge. The furniture has not held up well at all and it is just me and my wife using them normally when contacting them to get them fixed. It has been over a month and I'm getting nowhere. I have a broken chair sitting in my front room that broke while it was in the recline position. The power no longer works on it but I can't do anything with it cuz they refuse to help me. They keep telling me they're waiting for parts and an ETA on when they'll be here, but I get no answers. They're excellent at selling you the furniture but after that don't expect them to do a dang thing cuz they seem to be rather uninterested in standing behind their furniture in a timely fashion. Very disappointed!

  • Patty M.

    Date: 01/01/2024

    We spent 2 hours purchasing a "Last Chance" sectional couch. It took an hour and a half to be sure that the couch was to out liking at which point our salesman ************************** walked off twice swearing "God ******"! We agreed to purchase the furniture, went to pay. ******** seemed confused so a younger sales associate began our sales transaction. We spent 20 minutes watching another sales person eating her dinner as we waited to pay. As the new person finalized our purchased he informed us that the couch was actuary less expensive. We AGREED to the purchase, SIGNED several documents as to our purchases PAID and left. The next day. ********* called and said that our couch was priced wrong and they wanted TWICE of what we paid!!How can this be acceptable!! We have sold our furniture and have no new furniture. I feel STRONGLY that ****** owes us what we purchased

  • Mindy Z

    Date: 01/26/2023

    Mindy Z

    Date: 01/26/2023

    If there was no stars I would have chose that! I I Purchased a 5 year extended care warranty with Becker after buying a 3 piece sectional and sofa recliner they never sent, the sofa recliner and the sofa sectional has a completely busted frame. They sent out a 3rd party company with just one person to take pictures of the damage as hes taking pictures he is scratching my brand new wood Floors causing thousands of dollars in damage and does not respond or care about this issue. Also there's a safety concern with the huge gap between the back of the couch and where you sit. I have a two-year-old that got caught in that gap and almost suffocated. I did reach out to Becker to express my concerns on the safety hazard and Becker Called me back and told me I could dispose of the couch and come in to reselect. I talked to Ethan and Ron ( The only 2 employees in the Becker furniture claims department) and they both told me to contact montage even about the sofa recliner that I never received they told me that I was a liar pretty much in so many words And said that they've helped me enough and to deal with montage after I spoke with a manager at a store and they told me I do not have to deal with montage anymore I have to deal with Becker directly to re purchase or resellect was there words. I called and talked to Ron He pretty much then called me a liar and said that I never spoke to anybody at Becker and they never had told me that. I have a recording of the conversation . I don't know if I'm going to have to go and take them to consoliation court or how this is going to end but it's been a living nightmare and I wouldn't Recommend BECKER FURNITURE if it was the last furniture store on Earth. 0 stars for this company. I also tried to resolve this before leaving this review and Ron and Ethan from cnames refused to let the owners know so they could resolve this before i has to leave this negative review.

    Mindy Z

    Date: 01/26/2023

    I did just reach out to *********************** be the owner of Becker furniture and center a detail oriented email regarding this issue so I'm hoping that she can resolve this and I would be more than happy to take this negative review away I will update this when I hear back until then I will leave it alone thank you

  • Royla G

    Date: 12/24/2022

    I purchased the Mill Street Balintmore Dark Brown ****** Cabinet on Becker's website on 12/20/22. My payment was accepted and I received an email from Becker thanking me for the purchase and that they would contact me regarding delivery. On 12/23 I received an email from Becker indicating that they would not honor the price they advertised on their site and that actually the cabinet cost $1800 more than the advertised price. Nothing was done to try to work something out with me. Instead, they informed me the "disclaimer" on the bottom of their website indicates they are not responsible for errors on their website and there is nothing they can do about it. Really disappointing customer service. I cannot recommend a company that makes an error and does nothing to make it right with their customer. They do not stand behind the content of their website. I believe a completed purchase constitutes a contract and they backed out on the contract.

  • Gary D

    Date: 11/24/2022

    If you want the worst customer service, the worst company to stand behind their product, the worst treatment of customers, then Becker Furniture is your cup of tea. How these crooks stay in business is a mystery to me.Shop anywhere, **************, Dock 86, Hom, some guy selling furniture out of the back of a box truck, anyone but these jerks.

Becker Furniture is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.