Reviews

Review Details

• Review fromShannon O

  Date: 11/11/2022

  1 star

  Shannon O

  Date: 11/11/2022

  Purchased a chair from Becker Furniture World and the extended warranty plan from Montage. Chair is ripped on one arm due to a design flaw in a pleat. Started claim with Montage, they ordered part, part came a month later. Wrong part was ordered. They keep directing you to a portal that gives you no information on your claim and they do not contact you directly on anything! Was told chair couldn't be fixed and Becker would order new chair.. this was 5 months after initial claim. Contacted Becker, yep chair has been ordered waiting for delivery. I reached out again 1.5 months later, where's the chair? Becker we will have to check into and get back to you. A week later, where is chair? It's not our responsibility, you need to contact Montage. Completely condescending and rude **************** Manager. They do not stand behind the products they sell and they do not assist with any issues. They offer an extended warranty plan through another horrible customer service company. ********************** ON EXTENDED WARRANTIES OR PURCHASING FROM BECKER.

  Becker Furniture

  Date: 11/29/2022

  *******, We sincerely apologize for your dissatisfaction. To clear up a few things, we want to be sure to note that our Care plan is not an extended warranty, it covers accidental damage; but in some cases can cover some manufacturer issues depending on the circumstances. I do see that there is an approved exchange and someone will be reaching out to have you choose something else. Someone from our ********** team should assist you in finding a new item and resolve your concerns. Again, we apologize for your frustration. Should you have more direct feedback regarding individual interactions that you are dissatisfied with, we would encourage you to send us an email so that we can address it promptly. If you wish, you can reach out to us via email at **********************************

• Review fromKatie H.

  Date: 09/22/2022

  1 star
  Do NOT purchase any power reclining furniture from Becker. They do not back up their products when they go to shit. They will, however, push an even WORSE insurance policy from Montage Furniture on you. We have had our sectional for less than 2 years. Within the first 3 months one section was already broken and would not function. It took half of a year after that to have it fixed and resolved. Now, again in March the same issue has come up and Montage (the garbage “insurance” company) is in the process of denying my claim to have it fixed because I didn’t tell them soon enough. Even though, it takes months for anyone to respond to you. We have been going back and fourth since April. They had a technician come to our home, and we were told he was going to order the part and someone would get ahold of us to schedule to fix it. Becker refuses to be of any help, refused to back up their products, just sends you to a terrible company with the worst communication and customer service. Our couch is less than 2 years old and has maybe worked properly for 6 months total. TERRIBLE. It was very hard to find a sectional that fit our space. I do not want a new couch. I just want our current couch to work for more than a year.