Complaints
Customer Complaints Summary
- 31 total complaints in the last 3 years.
- 9 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/24/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My mother passed away in 2022 and they are demanding money on behalf of a hospital. I settled the bills directly with the hospital in early 2023.
Business Response
Date: 07/25/2023
I attempted to locate an account with the information provided in the complaint, but I was unsuccessful. In order to be able to respond to the complaint and cease communication as requested, I need some additional information to locate the account. Can you please request Ms. ******* mothers name and the city & state DCMS mailed any letters to? Or if she has a copy of a letter we sent, could she provide the reference number which is located at the bottom middle of the page where a page number would be?
Thank you,
*******************************
DCM Services, LLC
*******************************
Customer Answer
Date: 07/25/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Case number CL1907575 needs to be in a cease and desist situation. Especially since I talked to the agency listed as the original creditor and the could find absolutely no record of any money owed by the person named on that case, or sent to collection. The agency was, however, aware of this collections agency and their unethical habits.
To put it very mildly, this kind of business practice is unsavory, insulting, and very disturbing.
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