Business ProfileforIntegrity Auto Repair LLC

I brought my 2015 **** F150 to Integrity Auto on 11/9/23 to have the torque converter replace. They had my vehicle for several days before starting service. The owner hooked up the diagnostic tool with my son in the vehicle and verified that it was the torque converter. He then called me on December 6th and asked for the payment of part over the phone. I paid $806.65. I was notified the repairs were done on December 12th so picked up my vehicle and paid $1295.09. Within 1 mile of leaving the shop my vehicle started having issues. When I originally brought it in, it has a shudder but now shifting was slipping. I notified him the next morning and he said to bring it back. Once inspecting he said fluid levels were over filled and needed a new transmission filter and partial flush. I later found out that the filter should have been changed when the new converter was installed. I then picked up my vehicle on 12/20/23 and paid an additional $393.22 for the partial flush. At pick up, the owner stated it ran perfect. Within the first mile it was running the same as the first time I got it back. I brought my vehicle to a certified **** shop and asked for a diagnostic service. They diagnosed that the transmission fluid was 1.5 quarts low and torque converter was bad. I called Integrity Auto with findings. He said the part was covered but out of stock. I offered to check with **** to find a part, the owner also contacted ****. The Aitkin **** garage has part ready for pick up within a few days. I than brought my vehicle back 12/30/23 to Integrity Auto for replacement of faulty part. Over the course of 2 weeks, owner called 2 times hollering at me about repairs. 1/19/24 owner stated his lawyer told him to put in another Orielly part, stated it still doesnt run after the replacement so come get it with no refund. He refused to show proof of exchange for new Orielly part, claimed that he did not diagnose the truck and replaced parts based on the word of my 19 year old son.