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Diversified Marketing GroupThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 42 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/05/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My father is ****** ********. He is in a nursing home and I am handling his financial affairs as guardian. There was an automatic check on his account withdrawing $29.97 for the benefit of "AD ************. No one answers that phone #. I see you have had previous complaints. We would like to ****** any subscriptions or any other products from this vendor. We further request a refund of the $29.97, which is probably a fraction of the money my father has paid to this company. I am happy to answer any further questions. ******** Ashworth ********Business Response
Date: 10/15/2024
Diversified Marketing Group, Inc.
PO Box 309
******** MN 56401
10/15/2024
****** ********
, CA 93013
Re: Cancellation of order, ****** ********, ID# ********.
We are in receipt of your recent letter regarding charges to the account of ****** ********. We appreciate the opportunity to respond.
We have been in contact with our customer via email as of 10/15/2024 that we have cancelled the order as the customer has requested. This order is completely cancelled so that there will be no future charges to this account. The cancellation confirmation number is 3022076. We have also processed a refund that the customer will receive in the next two weeks to the address that was provided to us.
Sincerely,
Customer Service
**********************Initial Complaint
Date:09/15/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has taken advantage of an elderly 92 year old by promising a prize .They are automatically taking money out of her account regularly .Business Response
Date: 09/18/2024
Diversified Marketing Group, Inc.
PO Box 309
******** MN 56401
09/18/2024
***** ********
AZ 85215
Re: Cancellation of order, ***** ********, ID# ********.
We are in receipt of your recent letter regarding charges to the account of ***** ********. We appreciate the opportunity to respond.
We have been in contact with our customer via email as of 09/16/2024 that we have cancelled the order as the customer has requested. This order is completely cancelled so that there will be no future charges to this account. The cancellation confirmation number is 3021678. We have also processed a refund that the customer will receive in the next two weeks at the address that was provided to us.
Sincerely,
Customer Service
**********************Initial Complaint
Date:01/17/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
It has come to my attention that there have been "checks" coming out quarterly from a company called Diversified Marketing Group at *************. ID number is *******, we have not received any services or products coming from this company. The phone number says it is not in service at the moment, but we cannot get through no matter when we call. I do not know what this charge is for, have not authorized any bank checks for this amount, I request that these charges stop immediately. The check numbers and date are as follows; 12Jan2024 check #******. 14April2023 check #******. 13July2023 check #******. 20Oct2023 check #******. 13Jan2023 check #******. 17Oct2022 check #******. 20July2022 check #******. 14April2022 check #******. 14Jan2022 check #******. Each check is for $29.97. The total amount of these 9 transactions is $269.73 and request a full refund.Business Response
Date: 01/26/2024
Diversified Marketing Group, Inc.
PO Box 309
******** ** 56401
01/25/2024
*********************
**************************
*******, ** 48154
Re: Cancellation of order, *********************, ID# ********.
We are in receipt of your recent letter regarding a charge to the account of ********************** We appreciate the opportunity to respond.
We have notified our customer via email as of 01/25/2024 that we have cancelled the order as the customer has requested. This order is completely cancelled so that there will be no future charges to this account. The cancellation confirmation number is 3010694. We have also processed a refund that the customer will receive in the next two weeks at the address provided to us.
Sincerely,
Customer Service
**********************Customer Answer
Date: 01/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Still waiting for the check in the mail and will let you know if we receive one.Initial Complaint
Date:12/27/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I supposedly was subscribed to a listing of sweepstakes but do not recall ever receiving. They charged me ***** every 3 months. I only noticed once I stopped using my account *** changed payments but saw the charges hit my old account. I can go back to dec 21, 2021 electronically seeing but I am guessing this has been longer as my address on file was old.Business Response
Date: 01/03/2024
Diversified Marketing Group, Inc.
PO Box 309
******** ** 56401
01/03/2024
***************************
********************************************************
Re: Cancellation of order, ***************************, ID# ********.
We are in receipt of your recent letter regarding charges to the account of **************************** We appreciate the opportunity to respond.
We have been in contact with our customer as of 12/29/2023 and we have cancelled the order as the customer has requested. This order is completely cancelled so that there will be no future charges to this account. The cancellation confirmation number is 3009108. We have also processed a refund that the customer will receive at the address provided.
Sincerely,
Customer Service
**********************Initial Complaint
Date:08/03/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
our neighbour ***************************** passed away,we are the executors of her will.she is being billed ***** from her checking account from this company,before she passed she tried numorous times to have this auto payment stopped,we as the excutors have sent a e mail to this company stateing we want this charge to stop plus a refund for the payments that were taken.Business Response
Date: 08/14/2023
Diversified Marketing Group, Inc.
PO Box 309
******** ** 56401
08/04/2023
*****************************
, ** 19018
Re: Cancellation of order, *****************************, ID# ********.
We are in receipt of your recent letter regarding charges to the account of ****************************** We appreciate the opportunity to respond.
We have been in contact with our customer as of 08/04/2023 via email and we have cancelled the order as the customer has requested. This order is completely cancelled so that there will be no future charges to this account. The cancellation confirmation number is 2999874. We have also processed a refund that the customer will receive at the address provided to us. Please let us know if there is anything additional that we can assist with.
Sincerely,
Customer Service
**********************Customer Answer
Date: 08/22/2023
I am rejecting this response because: they never sent a check and in fact they send a e mail stateing they owe more money in the amount of 319 dollars and change.thats two checks they owe and still have not sent all they do is reply to my e-mails stateing they will send a check.our probate lawyer is now looking into over three years of bank statements to see how much they really owe.i will update information if and when i actually receive any checks.this has been going on since aug 3rd,they took antother direct payment from the accoung on aug 2Business Response
Date: 08/24/2023
Diversified Marketing Group, Inc.
PO Box 309
******** ** 56401
08/24/2023
*****************************
, ** 19018
Re: Cancellation of order, *****************************, ID# ********.
We have received confirmation of receipt of the refund checks on 08/23/2023 via email. Please let us know if there is anything additional that we can assist with.
Sincerely,
Customer Service
**********************Initial Complaint
Date:06/12/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing this complaint on behalf of my mother who is elderly and in assisted living. I have a power of attorney and am an authorized user on her bank account. Each month the amount of $12.75 is taken from her bank account. The digital check shows pay to the order of AD ********** (**********). The last check was processed on 6/5/2023. This amount has been withdrawn for at least the last 18 months which is as far back as is visible on the account. She did not authorize this amount be taken from her account for any goods or services. I want this canceled and refunded and her name removed from this companys mailing list. I would also like a cancellation confirmation number.Business Response
Date: 06/22/2023
Diversified Marketing Group, Inc.
PO Box 309
******** ** 56401
06/19/2023
***********************
** 30290
Re: Cancellation of order, ***************************, ID# ********.
We are in receipt of your recent letter regarding charges to the account of ***************************. We appreciate the opportunity to respond.
We have been in contact with our customer as of 06/13/2023 and we have cancelled the order as the customer has requested. This order is completely cancelled so that there will be no future charges to this account. The cancellation confirmation number is 2996567. We have also processed a refund that the customer will receive at the address provided. Please let us know if there is anything additional that we can assist with.
Sincerely,
Customer Service
**********************Initial Complaint
Date:06/09/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've noticed a recurring "bank draft check" (seemingly quarterly) in the amount of $29.97 on my deceased mother's checking account which I am also an owner of. No matter what time of day I call the message says that I'm calling after normal business hours and nobody has returned my calls. I do not know what this charge is for, have not authorized any bank checks for this amount, request that these charges stop immediately. The account number referenced on each of the following 7 charges for my mother *********************** is #**********. 9/16/21 ck#******* $29.97 ; 12/16/21 ck#******* $29.97 ; 3/18/22 ck#******* $29.97 ;6/14/22 ck#******* $29.97 ; 9/9/22 ck#******* $29.97 ; 12/15/22 ck#******* $29.97 ; 3/16/23 ck#******* $29.97 The total amount of these 7 transactions is $209.79 and request a full refund. As mentioned, my mother passed away on 7/14/22 and what ever this charge is for needs to be discontinued. Any assistance you can provide would be greatly appreciated as I'm at my **** end with this.Business Response
Date: 06/22/2023
Diversified Marketing Group, Inc.
PO Box 309
******** ** 56401
06/22/2023
*************************
** 33458
Re: Cancellation of order, *********************, ID# ********.
We are in receipt of your recent letter regarding charges to the account of *********************. We appreciate the opportunity to respond.
We have been in contact with our customer as of 06/20/2023 and we have cancelled the order as the customer has requested. This order is completely cancelled so that there will be no future charges to this account. The cancellation confirmation number is 2997444. We have also processed a refund that the customer will receive at the address provided to **. Please let ** know if there is anything additional that we can assist with.
Sincerely,
Customer Service
**********************Customer Answer
Date: 06/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I have also received communication from the business confirming a full refund is being processed and where Id like the check mailed to. Im told it should be about 14 days until I have payment.
Thank you for your swift assistance with this matter.
Initial Complaint
Date:05/30/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am responsible for my aunt's checking account. This month, an ACH came from Diversified Marketing Group that we did not authorize. I want a refund to her account for the charge, and no further charges.Business Response
Date: 06/06/2023
Diversified Marketing Group, Inc.
PO Box 309
******** ** 56401
06/05/2023
***************************
** 29072
Re: Cancellation of order, ***************************, ID# ********.
We are in receipt of your recent letter regarding charges to the account of **************************** We appreciate the opportunity to respond.
We have been in contact with our customer as of 06/05/2023 and we have cancelled the order as the customer has requested. This order is completely cancelled so that there will be no future charges to this account. The cancellation confirmation number is 2995844. We have also processed a refund that the customer will receive at the address provided. Please let ** know if there is anything additional that we can assist with.
Sincerely,
Customer Service
**********************Initial Complaint
Date:04/17/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is submitting electronic checks through my bank account, which I have not given them permission to do. Every other month or so they are submitting an EFT check for $29.97, which I have not authorized. I try to contact them to stop payments & find out why they are continuing to debit my account but their phone is never working. I have sent them emails but have not received any response. This company is a scam.Business Response
Date: 04/19/2023
Diversified Marketing Group, Inc.
PO Box 309
******** ** 56401
04/18/2023
*************************
** 85283
Re: Cancellation of order, *************************, ID# ********.
We are in receipt of your recent letter regarding charges to the account of ************************** We appreciate the opportunity to respond.
We have been in contact with our customer as of 04/18/2023 and we have cancelled the order as the customer has requested. This order is completely cancelled so that there will be no future charges to this account. The cancellation confirmation number is 2993337. Please let us know if there is anything additional that we can assist with.
Sincerely,
Customer Service
**********************Customer Answer
Date: 04/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:04/01/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My name is *******************. I am filing this complaint for my father *************************. I have power of attorney as well as an authorized user on her accounts. There is a collection of $19.98 every other month that comes out of his bank account. The digital check shows pay to the order of AD ************ (**********) It shows an order id: *******. The last check was processed on 02/08/23. I want this canceled and refunded and his name removed from your mailing list in addition to a cancellation confirmation number.Business Response
Date: 04/10/2023
Diversified Marketing Group, Inc.
PO Box 309
******** ** 56401
04/03/2023
*******************
***************************************************
Re: Cancellation and refund of order, *********************, ID# ********
We are in receipt of your recent letter regarding charges to the account of ********************** We appreciate the opportunity to respond.
We have notified our customer via email as of 04/03/2023 that we have cancelled and refunded the order as the customer has requested. Our customer will receive a physical refund check at the address provided to us within **** business days. This order is completely cancelled so that there will be no future charges to this account. The cancellation confirmation number is 2990882. In addition, ************** name and address have been removed from our mailing list effective today. Please let us know if there is anything additional that we can assist with.
Sincerely,
Customer Service
**********************
Diversified Marketing Group is NOT a BBB Accredited Business.
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