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          Lupient Kia of Brooklyn Park has 1 locations, listed below.

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            Business ProfileLupient Kia of Brooklyn Park

            New Car Dealers
            BBB accredited business

            Contact Information

            7911 Lakeland Ave N

            Brooklyn Park, MN 55445-2416

            Visit Website
            (763) 424-9100

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            Customer Reviews

            1/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            7 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/16/2014

            Years in Business: 33

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            According to information provided by Luther Kia of Brooklyn Park, they offer new car and truck dealership.

            Business Details

            Location of This Business
            7911 Lakeland Ave N, Brooklyn Park, MN 55445-2416
            BBB File Opened:
            1/27/2000
            Years in Business:
            33
            Business Started:
            1/1/1991
            Business Started Locally:
            1/1/1991
            Accredited Since:
            1/16/2014
            Number of Employees:
            25
            Related Businesses
            • Lupient Nissan of Brooklyn Park
            Business Management
            • Jesse Bishop, General Manager
            • Denny Quinn, VP
            Contact Information

            Principal

            • Jesse Bishop, General Manager

            Customer Contact

            • Jesse Bishop, General Manager
            Additional Contact Information

            Fax Numbers

            • (763) 315-4590
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/10/2024

            Complaint Type:
            Order Issues
            Status:
            Resolved
            I purchased a 2023 *** ****** from *********************************************************** 9/26/2022. They suggested a 10 year service contract for $3988 and 6 VIP oil changes for $399 that I said OK too but by the time we got around to doing the paperwork it was after 5pm and I was exhausted. (I am in my 70's). There was a service contract of 10 pages small print given to me of which I could barely read much less understand.After worrying about all the ***** that have been carjacked I decided to trade it in - which I did in April 2024. At the time of trade in the *** ****** still had less than 5000 miles on it and none of the oil changes nor the service contract had been used. I have called and emailed *** and left more than 6 messages during April and May and have had NO response what so ever. I feel that I am entitled to a refund on the oil changes that did not happen and at least part of the service contract.
            Read 6 More Complaints

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Marissa A

            06/14/2024

            0 stars if possible! Up front these guys talk a good talk saying they work with my insurance. However when I brought my car my insurance notified them they were only covering 1/2 the damages from My hit and run incident. Neither Lupient or State Farm bothered to call me. Then when I went to pick up my car, I paid for my deductible only to be revealed afterwards only half the damages were fixed. Lupient (Don) blames the insurance but Lupient should have let me know before they even started to fix my car. State Farm said the auto body should have called me. Anyway if you want trust and honesty - I would not bring your business here! Learn from my experience. Check out the ugly loaners I have been given while my car is in the shop with loud advertising and damage in the car! Their loaners should speak loud and clear about their service! Now Lupient (Don) told me after my review they will deny what i say here but i have nothing to gain but letting consumers know exactly the lack of service they get! Save your time and energy by going to a reputable body shop!! Learn from my horrific experience!

            Lupient Kia of Brooklyn Park Response

            06/17/2024

            Hello *******,As you mentioned above there was damage to both sides of your car. You asked *** to write it up as one claim, which we did. We are a direct repair facility with a number of large insurance companies including State Farm so we must abide by very high standards that they set. State Farm instructed us to repair only the left side of the vehicle because they felt there were two separate accidents to your vehicle. This was your insurance companies decision, not ours. I'm sorry that was not communicated to you properly. Also, I'm sorry you didn't like our free loaner cars but we do offer rentals for a fee as well. Regards, Lupient Collision
            Read 3 More Customer Reviews

            Local BBB

            BBB of Minnesota and North Dakota

            More Info on Local BBB

            BBB Reports On

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