Customer ReviewsforStauer, LLC

2yrs and you can't set the date , light doesn't work. Its crap.

Stauer ripped me off. I bought a watch , it didn't work so sent it for replacement. They claimed I owe $900 for a purchase I didn' make, kept my watch and no refund or replacement. I am retired and on a pension and hey do this? That is fraud.

Your replacement watch order is processing and will be shipped soon. The previous balance owed has been written off and there will be no further collection efforts. Thank you for giving us the opportunity to address your concerns.

I placed an electronic order with Stauer on March 14. The order # was W4xxxxxxxx001 and it was a bundled item "54245 AQUA ON THE ROCKS NECKLACE & EARRINGS SET." When the set arrived, the necklace was tangled up and my wife said the plating was partially missing from the chain. My wife called Stauer customer service who asked us to return the chain in the prepaid envelope sent with the order. We sent this prepaid package back promptly. We have called Stauer several times and have had several promises to replace the chain. So far (2 months later) we have not received the replacement chain. I find their business practices horrible. Please file a complaint on my behalf.

We do apologize for the inconvenience and delay in processing your exchange. Your return has been received and new exchange order is in place. Expect delivery in 3 business days. We appreciate your business.

The salesman named Mark calls directly to talk to my mother. They sent my mother at the end of December an item in the hope that she would "like the item and keep it". They also sent a bracelet that was returned. They withdrew the money from her checking account without authorization. AFTER, I asked them in an email, to send a detailed invoice so we would know for sure how much was owed on the bill so we could pay them. Which they would not send because I, her daughter, was not on the account. They then talked her into buying a ring and then withdrew without authorization again, another 209.00 from her checking account for the ring. Never received the refund. I believe they are taking advantage of an elderly person in the hope they will not remember. My mother is 87 years old and has mild dementia. They also asked for a copy of POA which I refuse to give a copy of to these people.

Thank you for bringing your concerns to our attention. We genuinely care about the well-being of all our customers, and we take your feedback very seriously.We are here to support you and your mother through this process. Please contact our customer service team directly to discuss the steps needed to provide the *** which allows us to work directly with you and any other concerns you may have. We are committed to making this right and appreciate your cooperation.

I ordered a wooden, walking stick from Stauer. It arrived bent & warped! I think it came out of a warehouse with no heat. I had to pay returns shipping onj it. like $20. The Company was SLOW to give me a refund & didn't seem to care that it was DAMAGED & a real REJECT.. Appears they will try & send you whatever they have laying in their warehouse & HOPE that you don't notice. All I can say aboyut them is "BEWARE!"

We understand how disappointing it can be to receive a product that doesn't meet expectations, and we apologize for the inconvenience of receiving the warped walking stick. The order in reference was refunded 02/15/2022.

Low quality product aimed at the elderly. Their sales agent directly calls my father who has dementia, and there is a $5000+ on his credit card bill. My father says the jewelry that arrives has much smaller stones than pictured. Why does this business still exist.

Thank you for bringing your concerns to our attention. We genuinely care about the well-being of all our customers, and we take your feedback very seriously. We are here to support you and your father through this process. Please contact our customer service team directly to discuss the steps needed to provide the *** which allows us to work directly with you and any other concerns you may have. We are committed to making this right and appreciate your cooperation.

Warning! Do not purchase from Stauer. Their watches are not worth the prices they ask for. Their metal surfaces tarnish and their fake “genuine leather” bands quickly fall apart. They only have a 30 day return policy and after that, one can expect a “tough luck” attitude. You are better off buying a cheap Chinese watch at Marshals, at least they have a much better return policy for items they don’t even manufacture. They also charge a ridiculous shipping charge.

Thank you for bringing your concerns to our attention. We take all customer feedback seriously. We do offer extended warranties for some of our products to ensure your continued satisfaction and provide added confidence.

I've placed several orders. I just made an order by phone for the dolphin pendant for 39.00. Looked online, and it is 29.00. I have yet to use one of the $50 coupons. I still have 3 coupons sitting in front of me. Shipping/insurance is ridiculously high. Quality of merchandise is not that great. Very disappointed with Stauer and their policies and products.

Thank you for your feedback. Promotional offers cannot be combined. Our shipping and handling charges cover all associated costs and services including labor, materials, packaging, carrier and processing costs.As a courtesy, $10.00 has been refunded back to your card. We appreciate your business.

If you think Stauer must be a good product because Smithsonian Magazine runs their ads, think again. The Stauer watch I ordered from the Smithsonian ad simply did not work. Not at all. Not for even one second. I paid Stauer a total of $56.64. The price of the watch was $29.95 and Stauer charged $26.69 for shipping and handling. In the original shipping package, Stauer provided a mailing label for me to use in case I wanted to return it. But if I use the mailing label, Stauer will deduct $12.50 from my refund. So I won't get back $29.95, I'll only get back $17.45. In short, if I return my useless watch to them, Stauer will have gotten $39.14 ($56.64 - $17.50) of my money AND will also get their watch back, which they will then, no doubt, send to some other victim. To prevent them from doing that, I am going to keep the useless watch. The whole scheme is a shame on both Stauer and Smithsonian Magazine. On the lovely made-in-China box Stauer provides for shipping your product, Michael ********* congratulates you on making such a fine purchase. I guess it's nice of him to congratulate you for being a sucker.

Thank you for your feedback. Pre-Paid Smart Label located on the front of your invoice on the bottom right-hand corner. If you use the pre-paid label, no postage is required. Exchanges are FREE! For product returns requesting a refund, the $12.50 shipping fee will be deducted from your refund. No postage will be deducted if returned on your own, not using the pre-paid label. We will contact you to further discuss your concerns.

Ordered a opal ring from stauer when received l noticed that a stone was missing a stone , sent back to Stauer a month has passed and still. Calling several times to no avail. Extremely disappointed will not order from this company again

Thank you for your feedback we do apologize in regard to the condition of your item and length of time for exchange. Returns and exchanges, can take 2-3 weeks for us to receive the package. Then, take another week for our ****************** to process the refund or exchange order. We see that tracking shows your exchange order has been delivered. We appreciate your business.