Business ProfileforLife Time Fitness Inc

I am needing both the kids club manager to phone me regarding this mornings drop off.The staff was not prepared to accept curbside at 7am (as it is listed on every publication that early drop off starts at 7am). I waited for 5 mins at the location, and no staff members were present.I went inside to drop off at the basketball courts, the young lady at the desk rudely started that she would take my son to the tennis courts. I was then informed that I was still required to go myself in order to provide a signature.I made it clear that I did not have the time to back track, and asked why the staff was not prepared to accept at 7:00 am but no answer given. I let the young lady as well as the front desk staff, that I needed to leave due to a work meeting that I was required on. I was rudely told that they would not accept my son if I did not provide the signature, despite the fact that the same issue occurred last week.This is the second time this has happened, in two weeks!!I am fully expecting a full reimbursement for today due to the LifeTime Fitness staff not having their side prepared at the time which is listed.I am currently left with the feeling of wanting to cancel the summer camps we are signed up for, along with my club membership. With the monthly dues that are paid in addition to the weekly fees paid for the summer camp I expect way better than what has been experienced today (and last week).