We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pillows

My Pillow, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pillows.

This business has 1 alert

Important information

  • Customer Complaint:
    Better Business Bureau accepts and reports customer complaints against MyPillow within the consistent manner and process it does for any business located in its services area throughout Minnesota and North Dakota. As of June 2019, MyPillow notified BBB that it will no longer attempt to resolve any customer disputes submitted through BBB’s systems, although BBB will fulfill its responsibility by forwarding your complaint to the company.

Complaints

This profile includes complaints for My Pillow, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

My Pillow, Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 73 total complaints in the last 3 years.
    • 17 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/14/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** ******* and his company are committing fraud by his speaking in obscene ads about on going sales. He had a holiday sale that continued through February. Now he is having a MEGA sale, and offering replicates of his cross, which I have criticized for years as inappropriate. I was a Senior Partner at ********, and audited **************, ************, **************************** and ran two LBOs for Kohlberg, ***********************, who said, I was the best of 16 partners before me.

      Business Response

      Date: 02/18/2025

      We do not recognize the Better Business Bureau as a legitimate company. Therefore, we will not be responding to any further communications.

    • Initial Complaint

      Date:02/14/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1-22-25 I ordered a mattress topper from My Pillow. Shipping stated ***** days which seems long but ok. On 2-5-25 I reached out via their chat platform since I hadnt gotten an email that product had shipped. That day I got an email that it had shipped and when I checked with the *** link a few days later it stated the shipping voucher had been prepared but the product hadnt been handed off to ***. I checked this daily with *** only to fine same status. My Pillow did provide me a 50 gift card at this time. Ive followed up two more times. Today when I reached out via the same text platform due to their phone hold time being 20 minutes with no pick up, I was refunded the shipping fee with no explanation of why product hasnt shipped or any indication as to when it will ship. It has now been 23 days since my order was placed. I would like a full refund but they avoid this topic when I bring it up. I am filing this complaint after seeing many unhappy people on Yelp or similar sites about this company that I thought had a great reputation. Very frustrated.

    • Initial Complaint

      Date:02/11/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business is charging a fee of $17.04 for a reshipment even after stating numerous times I did not want the product and they shipped anyway and want me to pay it.

      Business Response

      Date: 02/18/2025

      We do not recognize the Better Business Bureau as a legitimate company. Therefore, we will not be responding to any further communications.

    • Initial Complaint

      Date:02/07/2025

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order to My Pillow, a king size 3 inch bed topper December 23, 2024. I have repeatedly requested a delivery date. January 22, 2025, I received an e-mail letting me know the product had been shipped. With that e-mail there was a tab to show me the tracking number. There was no tracking number with that ******* I called the company asking where the tracking number was. I was told the product had been pulled, tagged for pick-up for *** and they did not know why *** has not picked up the order from them. Several days I called asking for an up-date on where my order was. I was not not getting type of resolution with customer service, I sent an e-mail to ******************* 21, 2025, requesting an update about a delivery date, explaining when I first made the order and that I have not received any response from the company. ****** ******, Manager of ********************, has yet February 7, 2025 been able to tell me when I will have a delivery date or a tracking number.The first e-mail I sent to ******************** 21, 2025, explaining my problem, I informed him, if by February 7, 2025 I did not have a delivery date with a tracking number, I would be contacting the BBB.I have no where else to turn to get the product I paid for or have my money returned.

      Business Response

      Date: 02/18/2025

      We do not recognize the Better Business Bureau as a legitimate company. Therefore, we will not be responding to any further communications.

      Customer Answer

      Date: 02/22/2025

       I am rejecting this response because:

      As a consumer I think it's a very sad situation that My Pillow response  to my complaint is: We do not recognize the Better Business Bureau as a legitimate company. 
      Therefore, we will not be responding to any further communications.

      Now that I received the bed topper that was ordered December 23, 2024. After contacting the BBB, the following day I received a tracking number and delivery date of February 12, 2025.

      After sleeping on the bed topper for about nine days, there's already a cupping area where I have slept.

      In order to return this mattress topper for a full refund. It must be shipped back to them rolled up in the original box or a smaller one. When you receive the mattress topper from My Pillow, it has been tightly folded and compressed into a box. Once you open the box and un-fold the mattress topper, you must wait 12 - 24 hours to sleep on it so it has time to fully decompress.

      There is no way to be able to return the mattress topper to get a refund.

      I will not recommend My Pillow to any one for any reason for any of there products.

    • Initial Complaint

      Date:10/31/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a order on My pillow on 10/14/2024 and it has been well over the 10 business days, and still have not gotten the order. Plus the free gift was a download of **** ********* book in which I do not know how to do, so I am asking for a free pillow of my choice . And since they have inconvenience me and not standing up to their end and not sending me my order I am also asking for another pillow. This is not how you run a business, and say one thing and do the total oppisite. Plus they do not give any tracking number to track your order at all, not good good business smart.

      Business Response

      Date: 11/01/2024


      We do not recognize the Better Business Bureau as a legitimate company. Therefore, we will not be responding to any further communications. You can contact MyPillow directly at ************.

      Customer Answer

      Date: 11/03/2024

       I am rejecting this response because: This is a legitimate complaint and should be valued as that, and respond to this. Not a very good business when you not accept the BBB. and therefore I am not a happy custoer at all. 


    • Initial Complaint

      Date:08/31/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am receiving about 3 spam emails per day from this company advertising their various products. I keep clicking on unsubscribe and blocking and reporting spam and yet they just keep coming. 3 every single day. They won't stop! It is clogging up my email account and constantly sending me notifications of a new emails. I want them to stop sending me emails.

      Business Response

      Date: 09/10/2024

      We do not recognize the Better Business Bureau as a legitimate company. Therefore, we will not be responding to any further communications.

    • Initial Complaint

      Date:07/25/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered 2 firm, oueen size pillows on 7/17/2024.I haveNot received them.I ordered from a mailing that I received in the mail. Is there a problem?*************************

      Business Response

      Date: 07/26/2024

      We do not recognize the Better Business Bureau as a legitimate company. Therefore, we will not be responding to any further communications.

    • Initial Complaint

      Date:06/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pillow on June 2. Today is June 22 and my pillows have yet to be shipped.

      Business Response

      Date: 06/25/2024

      We do not recognize the Better Business Bureau as a legitimate company. Therefore, we will not be responding to any further communications.

    • Initial Complaint

      Date:06/07/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchase a mattress pad and after just a couple years it has buckled and was sagging so I contacted My Pillow with order number etc. I was told the 10 year warrant applied and Id be getting a replacement and my old one I was to donate to a charity and get a receipt and send them a copy. After several weeks I received the replacement which wasnt exactly like the one I originally ordered. It no longer had mattress straps, the foam wasnt as good and the top cover didnt fit properly. I contacted them and they said to donate the one they just sent and theyd send me another one. When I received that one had the same exact issues plus the mattress foam was torn and split apart. I contacted My Pillow once again and basically have been left out to dry. They wont get back to me. Wont do anything. I donated the one they had sent me and after several emails they claim theyre waiting to hear from the manufacturer and Ive heard nothing for several weeks. My Pillow offers great warranties however the replacements are much below their normal standards. I spent over 300 dollars for this product and now apparently they will do nothing. Ive purchased several products fell them over the years but I wont any longer. Buyers beware.

      Business Response

      Date: 06/10/2024

      We do not recognize the Better Business Bureau as a legitimate company. Therefore, we will not be responding to any further communications.

    • Initial Complaint

      Date:06/05/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed order ******** for a premium giza my pillow. My Pillow advertises that products are made in the ***. I got my order yesterday and the pillow is made in ********. I feel deceived and would not have ordered if I knew it was made in ********. The quality is not as advertised. They should not be able to advertise proudly made in the *** if they outsource to ********.

      Business Response

      Date: 06/07/2024

      We do not recognize the Better Business Bureau as a legitimate company. Therefore, we will not be responding to any further communications.

    My Pillow, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.