Pillows
My Pillow, Inc.Headquarters
This business is NOT BBB Accredited.
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Complaints
Current Alerts For This Business
BBB files indicate that this business has a pattern of complaints concerning the on-going Buy-One-Get-One (BOGO) offer for the premium pillow offered on their website. Consumers complaints allege confusion regarding the BOGO pricing of the pillows, as different pillow styles are offered in retail stores than those offered on the website. The premium pillows are only offered on the website and the standard pillows are only offered in retail stores. The business has responded to all complaints and has informed BBB they will be making changes to their advertising and packaging to clarify the different types of pillows.
Additional Complaint Information
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
I placed a order on My pillow on 10/14/2024 and it has been well over the 10 business days, and still have not gotten the order. Plus the free gift was a download of **** ********* book in which I do not know how to do, so I am asking for a free pillow of my choice . And since they have inconvenience me and not standing up to their end and not sending me my order I am also asking for another pillow. This is not how you run a business, and say one thing and do the total oppisite. Plus they do not give any tracking number to track your order at all, not good good business smart.Business response
11/01/2024
We do not recognize the Better Business Bureau as a legitimate company. Therefore, we will not be responding to any further communications. You can contact MyPillow directly at ************.Customer response
11/03/2024
I am rejecting this response because: This is a legitimate complaint and should be valued as that, and respond to this. Not a very good business when you not accept the BBB. and therefore I am not a happy custoer at all.Initial Complaint
08/31/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I am receiving about 3 spam emails per day from this company advertising their various products. I keep clicking on unsubscribe and blocking and reporting spam and yet they just keep coming. 3 every single day. They won't stop! It is clogging up my email account and constantly sending me notifications of a new emails. I want them to stop sending me emails.Business response
09/10/2024
We do not recognize the Better Business Bureau as a legitimate company. Therefore, we will not be responding to any further communications.Initial Complaint
07/25/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered 2 firm, oueen size pillows on 7/17/2024.I haveNot received them.I ordered from a mailing that I received in the mail. Is there a problem?*************************Business response
07/26/2024
We do not recognize the Better Business Bureau as a legitimate company. Therefore, we will not be responding to any further communications.Initial Complaint
06/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered a pillow on June 2. Today is June 22 and my pillows have yet to be shipped.Business response
06/25/2024
We do not recognize the Better Business Bureau as a legitimate company. Therefore, we will not be responding to any further communications.Initial Complaint
06/07/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I purchase a mattress pad and after just a couple years it has buckled and was sagging so I contacted My Pillow with order number etc. I was told the 10 year warrant applied and Id be getting a replacement and my old one I was to donate to a charity and get a receipt and send them a copy. After several weeks I received the replacement which wasnt exactly like the one I originally ordered. It no longer had mattress straps, the foam wasnt as good and the top cover didnt fit properly. I contacted them and they said to donate the one they just sent and theyd send me another one. When I received that one had the same exact issues plus the mattress foam was torn and split apart. I contacted My Pillow once again and basically have been left out to dry. They wont get back to me. Wont do anything. I donated the one they had sent me and after several emails they claim theyre waiting to hear from the manufacturer and Ive heard nothing for several weeks. My Pillow offers great warranties however the replacements are much below their normal standards. I spent over 300 dollars for this product and now apparently they will do nothing. Ive purchased several products fell them over the years but I wont any longer. Buyers beware.Business response
06/10/2024
We do not recognize the Better Business Bureau as a legitimate company. Therefore, we will not be responding to any further communications.Initial Complaint
06/05/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed order ******** for a premium giza my pillow. My Pillow advertises that products are made in the ***. I got my order yesterday and the pillow is made in ********. I feel deceived and would not have ordered if I knew it was made in ********. The quality is not as advertised. They should not be able to advertise proudly made in the *** if they outsource to ********.Business response
06/07/2024
We do not recognize the Better Business Bureau as a legitimate company. Therefore, we will not be responding to any further communications.Initial Complaint
05/07/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
We purchased 4 dog bed from My Pillow, order number: **********. What we received was lumpy defective dog beds, and we were also sent the incorrect size. We ordered size Large, but were sent Mediums. **************** was difficult and would stop replying to my emails, I had to constantly reach out to them as they were not resolving the issue even after sending in photos. I never received a resolution and am reaching out to the BBB in hopes this matter can be taken care of in a timely manner.Business response
05/08/2024
We do not recognize the Better Business Bureau as a legitimate company. Therefore, we will not be responding to any further communications.Initial Complaint
03/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought these pillows with the guarantee that if something fails or they are trash I would get a replacement or refund. The pillows opened up in my washer and the stuffing is everywhere. I sent pics they said we'll send out replacements but you have to send back the rotten pillows, why???? They have proof as I sent pics of the torn up pillow from poor material. So now because I won't send them back they won't send replacements as promised. Poor customer service idioticInitial Complaint
02/03/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I want to stop notifications from. My Pillow and I attempted to do so and the program will not let you do it. They just keep asking you questions unendingly.Initial Complaint
02/01/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
1/24, I mail ordered two sets of towels that appeared to be of good quality. They were $49.They are not the quality described. After opening them, I immediately went on line to return them for my purchase price of $49, what a joke. The refund price had dropped to $21. I called the customer service and was told that because of tax, shipping cost, etc. my refund would have to be the $21.Bad bussiness
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Customer Complaints Summary
81 total complaints in the last 3 years.
13 complaints closed in the last 12 months.