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Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

Garage Doors

Kath Overhead Doors, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garage Doors.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two garage doors from this company on 9/5/2024. The installation had a lot of safety issues and I had to call them back to fix these issues. The frame of the door was not even attached to the wall. There were approximately 15 issues with the installation. They did finally come back to fix most of the issues -- ONLY BECAUSE I OWED THEM MONEY. As I have heard from other people that have worked with this company, if they have your money they avoid you. I am still waiting for the touch-up paint and bolts for the frame. He is completely avoiding me now. He has the worst customer service of any business I have ever dealt with. I messaged him and told him to just put it in the mail but every week goes by and I hear nothing. I have been waiting for this for 6 months. I have been extremely patient and have given him every opportunity to make this right. After reading some of the comments from others, I am surprised he is still in business. Please help!

  • Initial Complaint

    Date:03/20/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Installation of 3 overhead doors on our shop. Total bid was $29,085.66 estimated from Kath Overhead on 3/29/23. Contractor required 2 progress payments with final payment being due upon project completion.1 amount paid on 4/20/23 amount of $14,500 1 amount paid on 10/24/23 amount of $7,600 Overhead door contractor partially installed doors November 2023. We then learn that panels installed were not correct panels and overhead door contractor is ordering correct panels(due in within several weeks). Have had minimal contact with contractor for over 4 months. He does not respond to dozens of texts, calls, emails etc. Says he has correct panels and continues to give install dates for months and fails to follow through. Contacted another overhead door company to give quote on finishing work, only to find out several track systems installed by Kath Overhead are not properly installed and would require significant rework to function properly and meet manufacturers requirements for product performance. We have been EXTREMELY civil to Kath Overhead and given him EVERY opportunity to correct this. He continues to ignore our pleading to finish the job. Building has been complete for 2 months with ZERO action from Kath Overhead to finish their scope of work. Will gladly pay him his final amount due when they finish their scope of work.

  • Initial Complaint

    Date:01/19/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ORDER DOORS ON 7-25-23 DOWN PAYMENT BY CHECK FOR $2000.00. HAVE NOT RECEIVE THEM. CONTACT KATH OVERHEAD DOORS ALWAYS GOTTEN THE RUN AROUND BY NOT SHOWING UP OR THEY HAVE TO DO A BIG JOB FIRST. JUST WOULD LIKE OUR MONEY BACK JUST LOST TRUST IN THIS BUSUNESS I SAW MORE COMPLAINTS ON THIS BUSINESS WITH THE SAME ISSUES LIKE WE HAVE. THANK YOU HOPE YOU CAN HELP US.

    Customer Answer

    Date: 02/06/2024

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    KATH OVERHEAD DOORS MAIL US OUR REFUND OF *******. THANK YOU 


  • Initial Complaint

    Date:12/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered doors Aug 6 and paid a deposit of $5400. ***** said about 6 weeks for doors to show up and another 2 weeks for install. ***** is very bad at returning calls and text. Sept 15 he says doors are ready to pick up. Oct 3 I ask about install. He replies "Call you later with schedule" he does not call. I call him Oct 11.Oct 30 ***** texts that he will call and dosent. I call him oct 31 I believe he claims he will get me in next week. Nov 8 I text "I will be around Friday." He replies "Next Thursday or after. Hope to have you done before next weekend."Nov 21 I text, his text he was sick for last 1 1/2 weeks and he will call. He did'nt call. Nov 27 I call. ***** claimes employee quite. He has a new guy but things are going slow.Nov 22 I text to set date "Next week?" Nov 27 ***** text "I will call you in 20 minutes" No call. Nov 30 I text "Are you planning to install tomorrow"Dec 1 Call, No answer. He texts he will call back. No call.Dec 3 I text about how long this is taking and I would like them installed this week.Dec 6 I text "Are you planning on friday install?"Dec 7 I call, no answer. ***** texts "Yes I'll call you later today"Dec 8 I text "You wern't here, I have someone that can install them. Deliver my doors this weekend or return my money"Dec 11 7:57 Call with no answer. 7:58 ***** texts will call. 8:20 ***** calls. States he has a job to finish wednesday and will be over thurs or friday at the latest.Dec 13 I text "Are we still on for install tomorrow?" no reply. I call 2 hrs later, no answer. He texts "...we will be there friday"Dec 15 9:29 ***** texts "Should be on our way in 2.5 hours"1:59 I text are you close? He replies "I'll call, we will be headed your way.2:32 I call. No answer 2:52 No Answer 3:13 ***** called and had a truck breakdown excuse, Said they would be home in 20 minutes, load my doors. He asked if "a guy could work on it all weekend" I replied yes.Dec 16 No show says he has to watch kids but will be over.Dec 17 no show

  • Initial Complaint

    Date:12/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Rec'd a quote from Kath Overhead in Summer/Fall of 2022 but my father decided to wait on the doors to his shop. In September 2023, my father decided he would like to move forward on the door. Reached out to ******************* who stated he would have to revisit the quote since prices had went up. Rec'd quote and on 9/12/2023 ******************* went to my parents home to receive a check for at least 1/2 down to order the doors. My mother paid more than half because ***** stated we needed to order them so we could have by the first week in October and then aim to install before end of Oct. On 10/12 I called/text ***** since we hadn't received any updates and this is when ***** told us that he only ordered one door. He stated he placed the other door and put a rush on it and hope to have by end of the week. Stated he would try to squeeze us in & get at least 1 of the doors up. ***** has not reached out to us since unless we initiated the call or text since his voicemail is full, he instructs you to text him. When he should text back, he will give us a date but then never shows up. He did show up on 11/22/23 & installed 1 door but it is not hooked up & unfunctional. I asked in a text that I wanted daily updates by EOD/5PM until doors are completed & ***** agreed but has never kept his agreement. On 11/30/23 we were able to reach him but using another unrecognizable phone number since he will not pick up the phone if we use a phone where he has text from on our frustration. On this 11/30 call he promised that he would be out at my parents within the week. Still no show and unable to reach him. I (***) is daughter of *** and *******, my parents who are both in their 80's and my father, *** is a Veteran.

  • Initial Complaint

    Date:08/31/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June of 2023 I ordered 5 overhead doors from them and he says they will be delivered 4 to 5 weeks. I gave him $7000 down and the rest would be paid upon completion. It is 12 weeks now and he has stopped communication and I do not have any doors at all. If I do hear from him it's empty promises such as next week or I'm in the doctor's ******* I told him I either want my doors or I want my money back and no response.

    Business Response

    Date: 10/16/2023

    This consumer has been refunded in full.

    Customer Answer

    Date: 10/17/2023

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I did receive a refund, but I know of at least two others that didn't. Please take care of that also.

  • Initial Complaint

    Date:01/10/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Kath Overhead Doors gave me an estimate in September to replace my garage door, I signed and returned the estimate and paid the deposit, which was $750. ***** at **** said they would complete the job within a month which would have been by the end of October. There has not been any work completed and it is now the second week of January. Several times ***** said he was comping the next day to complete the work and never showed and did not call to cancel or reschedule. Now he is not responding to texts or telephone calls at all and he still has my money. How can he just take my money and not complete the work? There must be a law against this. He has lied saying he will complete the work and now that I asked for either my money back or for him to set a date and keep it, he has not responded or communicated at all. I feel like my money has been stolen by a ***** and need assistance to get my money back from him.

    Business Response

    Date: 01/20/2023

    I contacted ******* on January 10th to schedule her garage door install, as the doors had just came in in the beginning of January. I had installed the garage doors at Rebeccas on January 12th. I had received the BBB complaint in the mail on January 14th. The issue should be resolved, as we are just waiting for ******* to mail the final payment.

     

    Thanks

    Customer Answer

    Date: 01/20/2023

     Better Business Bureau:

    The work has been completed satisfactorily. However, in the business's response they stated the door was only received by the business in early January and I was told by the business that the door had been received in late November during a previous phone call.

Kath Overhead Doors, LLC is NOT a BBB Accredited Business.

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