Complaints
This profile includes complaints for AscensionPoint Recovery Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 55 total complaints in the last 3 years.
- 21 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/06/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I RECEIVED A CHANGE CALL SAYING THAT THIS IS A RECORDED CALL ...... OK , THIS GUY COMES ACROSS THE ***** ASKING ABOUT MY EX'S FATHER WHO PAST AWAY.......... I ASKED HOW HE GOT MY INFORMATION HE STATED " WE DID A RELATIVE SEARCH ONLINE AND YOUR NAME AND NUMBER CAME UP" !!!!ARE YOU KIDDING ME THIS MAN DIED ALONE AND PENNILESS. I SPOKE WITH ANOTER *** WHO ARGUED WITH ME ABOUT THIS. AS BEING SOMEONE WHO WORKS IN COLLECTIONS THIS IS HIGHLY UNPROFFESSIONAL. YOU CANNOT COLLECT BLOOD FROM A TURNIP. THEY DONT NEED TO CONTACT ME EVER AGAIN.
Business Response
Date: 12/14/2022
Tell us why here...December 14, 2022
**********************
Better Business Bureau of ********* and ************
***********************************************
Re: The Complaint of: *****************
Your File No.: 18533161
Our File No.: 5966791
Dear Mr. **************** you for bringing the concerns of ************ to our attention and please accept this response on behalf of AscensionPoint Recovery Services, LLC, as an apology for any inconvenience or stress our communications may have caused. Please be advised and pass along to ************ that we do take concerns about unwanted communications very seriously the moment we are made aware.
Accordingly, we have updated our records to ensure we will no longer be in contact with ************ regarding this matter, and we will notify our client of this occurrence. In light of the information provided by ************ in her complaint, and to further ensure that neither she nor her family will be contacted again by our office on this matter, we will close and return our file back to our client. Moreover, we will review any and all conversations ************ had with our office and take the appropriate remedial action should we discover unsatisfactory performance by one of our agents.
We trust these actions will satisfactorily resolve ************** concerns, and again please extend our sincerest apologies to ************ for any inconvenience or stress caused. Do feel free to contact me if you have any additional questions or concerns; I may be reached at ******************************, or TTY **************.
Sincerely,
***********************
Assistant General Counsel
AscensionPoint Recovery Services, LLCCustomer Answer
Date: 12/14/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:12/05/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
*************** Recovery Services contacted me by letter and requested information as to who was in charge of my moms estate. There is no estate. No one else has contacted any of my family in the many years since she passed. I read the other comments and there were several just like mine. I will not be contacting them as they sound like theyre trying to get information from family members for unknown purposes. I appreciate the access you provided here so I could get a sense of this business.Business Response
Date: 12/14/2022
Tell us why here...
December 14, 2022
*******************************
Better Business Bureau of ********* and ************
***********************************************
Re: The Complaint of: ********************
Your File No.: 18520973
Our File No.: 5967163
Dear ****************:
Thank you for bringing the concerns of ******************** to our attention and please accept this response on behalf of AscensionPoint Recovery Services, LLC, as an apology to ******************** for any inconvenience or stress our communications may have caused, as that was never our intent. More importantly, please extend our sincerest condolences to ******************** for her loss. Please understand that as a deceased recovery specialist with an A+ rating with your organization, we take concerns about unwanted communications very seriouslythe moment we are made aware.
Accordingly, please be advised that in light of the information kindly shared by ******************** through this process, we have updated our records to cease further contact with ********************, just as she has requested. Moreover, we will notify our client of this occurrence and all concerns raised, and will also close and return our file back to our client. In light of these actions, neither ******************** nor her family will receive any further communications from our office regarding this matter.
We trust our actions herein will satisfactorily resolve Ms.********* concerns, and again please accept this response along with our sincerest apologies to ******************** for any inconvenience or stress caused. Do feel free to contact me if you have any additional questions or concerns; I may be reached at ******************************, or TTY **************.
Sincerely,
***********************
Assistant General Counsel
AscensionPoint Recovery Services, LLCCustomer Answer
Date: 12/18/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.