Reviews
This profile includes reviews for DBS Residential Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 17 Customer Reviews
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Review fromMeredith S
Date: 03/13/2025
1 starMeredith S
Date: 03/13/2025
I had a terrible experience with this company. I had a free inspection and decided to get work done. I signed the contract while the salesperson was here to save 5% off the total cost of approx. $10,000. This was mid-Nov 2024, the work was slated for early January 2025. I was to get a call a week beforehand to confirm the date that was set when the salesperson was at my house for the inspection. I never received the call. The day before the work was to be done, no call. So, late in the day, I called the salesperson and asked if they were going to do the work the next day, because no one called to confirm. He actually asked me how I knew they were supposed to do the work the next day, and I replied because he set it up while he was here! The appointment fell apart from there. No one seemed to have any idea what was going on. Long story short, I ended up canceling. I had lost all faith that DBS could/would do a satisfactory job. It took TWO MONTHS to receive my refund, and I only received it because I called every single week. And every single week I was told the check would be signed the following Friday and I would receive it the next week. I called EVERY SINGLE WEEK FOR TWO MONTHS! Finally, I received the check, but it was $975 short! So after calling the CFO and leaving numerous voice mails regarding the shortage, I was contacted by the salesperson who did the inspection. The reason for the shortage? If a project is cancelled after 3-days of signing the contract, they retain 10%. Great. The salesperson insisted I was aware of this. Okay, it’s my word against theirs. Bottom line, think long and hard before signing on the day of the inspection. Saving 5% is absolutely not worth it. Note: I agree with other reviews regarding their customer service. Bad! And it’s true about the “run-around”, they’ve got that down to a science.
DBS Residential Solutions
Date: 03/14/2025
We sincerely apologize for the miscommunication regarding your scheduled installation and the delays in processing your refund. Your experience is not the standard we strive for at DBS Repair, and we truly regret the frustration and inconvenience this situation has caused you.
Its clear that there were multiple points where we fell short in communication and follow-through, and we take full responsibility for that. We understand how important it is to have confidence in the company you choose for home improvement projects, and we regret that we did not uphold that trust in your case.
We also regret any misunderstanding regarding the contract terms. While we strive to be transparent about our policies, we recognize that this aspect of your experience contributed to your frustration, and we will work on improving how we communicate this information upfront.
Your feedback is invaluable, and we will use it to improve our processes so that future customers do not have a similar experience.Review fromDavid E
Date: 02/11/2025
5 starsDavid E
Date: 02/11/2025
Very competent crew. Eddie and Sierra got right to work after introducing themselves and a brief walk through. I was amazed how quickly they got the job done.DBS Residential Solutions
Date: 02/12/2025
Hi *****,
Thanks so much for sharing your experience with DBS, and ***** and Sierra. We're so glad they were able to do a good job for you. We appreciate your business and will be sure to share this review with your crew!Review fromTim C
Date: 12/20/2024
5 starsTim C
Date: 12/20/2024
While we had to wait a couple months, the wait was worth it. A full crew showed up to insulate the attic and garage. Friendly crew and cleaned up when they left.DBS Residential Solutions
Date: 12/23/2024
Thanks so much for this great review, ***! It means the world to your crew and our whole company! We appreciate you and your business!Review fromJeffrey O
Date: 12/19/2024
5 starsJeffrey O
Date: 12/19/2024
I was very pleased with the work done on my basement. The 2 gentlemen were courteous and professional. The foreman, Eddie, explained the work being done, summoned me to inspect during the work and answered my questions. I was told it may be a 2 day job, but they were able to complete the project in one day. They cleaned up the worksite and did a great job raking and leveling the yard, in spite of it being December in Wisconsin.DBS Residential Solutions
Date: 12/24/2024
Hi *******! Thank you so much for this wonderful review! We're happy we were able to get the job done for you with quality and efficiency. We'll be sure to share your kind words with ***** and team!Review fromJon H
Date: 12/07/2024
5 starsJon H
Date: 12/07/2024
We did not have the same negative experience as others. All good communication and job was done as expected, on schedule, and more than acceptable quality.DBS Residential Solutions
Date: 12/09/2024
Thank you, ***, for sharing your experience. We appreciate your business and you taking the time to leave this review. We're very happy our team was able to help your home repair projects and we hope you're able to enjoy your healthy, safe, and comfortable home for many years to come!Review fromRobert M
Date: 10/11/2024
1 starRobert M
Date: 10/11/2024
Customer Service is bad. They say one thing, do another. They did some work at my home on my basement walls. Some of the wall did not hold up. They came over and said that it was there fault. I just want it fixed. All I get is a run around.DBS Residential Solutions
Date: 10/14/2024
Hi Robert,
Thank you for reaching out. I checked with the team for some background on your project and learned that our Service Manager, Chase, and your design specialist, James, reached out to you last Friday to work on a solution. Chase said that he did get a date from our logistics team and he or our service coordinator, Griffin, will be reaching out to you this morning to solidify the plan. We are dedicated to repairing the issue you're having. Please feel free to reach out to me directly if you have any other issues with communication.
Thank you!Angie
Review fromRobert and Gayela A
Date: 10/07/2024
1 starRobert and Gayela A
Date: 10/07/2024
One of the worst companies EVER!!! The sales person said one thing, and come to find out the hard way, the contract said something different. They were a no call no show on the day they were scheduled. I called several times to get a resolution about the difference between the sales person and the contract and no response. They also scheduled the job without letting me know. I canceled the project because of the aforementioned issues and they kept over 10%. Contrary to what I was told they would keep. The left hand doesn't know what the right hand is doing. STAY AWAY FROM THIS COMPANY!!DBS Residential Solutions
Date: 10/11/2024
Hello Gayela,
I'm very sorry about the frustrations you encountered with your project. I spoke with my team for some background and learned that we had you on the schedule in December 2023, but you were not able to move items from your basement in time for that project date and so it was postponed. It looks like we contacted you earlier this year to reschedule and sent a crew out this summer. When they arrived they were unable to do work because items had not been removed from the work areas in the basement. From what I can see on your account, we did successfully cancel the project for you. We do retain 10% to cover our costs in time and materials. If you have any other questions, we would be happy to answer them. Please feel free to contact our office ************.Review fromMary J
Date: 09/25/2024
1 starMary J
Date: 09/25/2024
Disingenuous is the other word to describe DBS - cancellation form was signed and sent on May 22. If the project was initiated in January, and 9 months later it is not completed, one has to wonder did DBS conclude the payment was a donation?DBS Residential Solutions
Date: 09/27/2024
Hi ****, I'm very sorry - we do not have your cancellation on file. Did you sign it digitally? Or mail it in? We'd be happy to process the refund, unfortunately we have to have the form. If you still have a copy of it, can you please send it to me at ***************************** I'll get it over to accounting so we can get this taken care of for you! Thank you!! *****Review fromN. H.
Date: 08/30/2024
1 starN. H.
Date: 08/30/2024
DBS said they would fix my garage floor so that the snow off of our cars would not puddle. Now we have four puddles. They came out with the wrong equipment and wouldn't let us know when they would come back to finish. We had to take off work to wait for them. There is still a problem. The project manager came out as we wouldn't pay the second half of the payment. He said they have to raise the floor 5 inches. He said he would talk to his team and call back with a solution. Four weeks later, there still has been no response. Their way to solve a problem is to ignore it. I would never recommend DBS to anyone. Terrible response time, poor communications, and will not work on a solution to the issue they caused. My floor is supposed to be guaranteed. It now has cracks and water pools in four areas.DBS Residential Solutions
Date: 09/23/2024
Hi *****, I'm so sorry for the issues you're having with your garage floor. I've contacted our Production Manager to review your project and he will reach out to you to see how we can make things right. Thank you!N. H.
Date: 09/30/2024
*** said they would have the Production Manager contact me in August and I still have not heard anything. I haven't heard anything since this has been posted. This is going on too long.N. H.
Date: 10/10/2024
I am still waiting for the Production Manager to review the project as stated in ***'s "Comment from the Business." It has been weeks since this response was posted. Either fix the problem or return my down payment.Review fromBarbara C
Date: 08/16/2024
5 starsBarbara C
Date: 08/16/2024
Management staff is highly professional, knowledgeable and responsive. We appreciated their willingness to accommodate our concerns about the project we were undertaking and adjust our contract accordingly. Skilled, hard-working crews stayed until the job was done. End results look great to us. We expect potential buyers who look at our cabin's basement will feel confident it is protected from water incursion and free of structural concerns. When living in a rural area, it's comforting to know that such competent help is within reach. Thanks to all of those at Duluth DBS with whom my husband and I interacted.DBS Residential Solutions
Date: 09/03/2024
Thank you, **** for this wonderful review! We're thrilled to have helped you keep your cabin healthy, safe, and comfortable and wish you the best with potential buyers!
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