Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          DBS Residential Solutions has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • DBS Residential Solutions

              5116 Jean Duluth Rd Ste 300 Duluth, MN 55803-9752

              BBB Accredited Business

            • DBS Residential Solutions

              1584 93rd Lane NE Minneapolis, MN 55449

              BBB Accredited Business

            • DBS Residential Solutions

              6900 Shady Oak Rd Eden Prairie, MN 55344-3416

              BBB Accredited Business

            Business ProfileDBS Residential Solutions

            Foundation Contractors
            Multi Location Business
            BBB accredited business

            Contact Information

            5116 Jean Duluth Rd Ste 300

            Duluth, MN 55803-9752

            Visit Website
            (218) 525-0720

            Business hours

            Closed
            Business Hours
            7:00 AM - 6:00 PM
            7:00 AM - 6:00 PM
            7:00 AM - 6:00 PM
            7:00 AM - 6:00 PM
            8:00 AM - 5:00 PM
            Closed
            Closed

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            2.45/5

            Average of 11 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            25 complaints closed in last 3 years

            15 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/18/2013

            Years in Business: 12

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            DBS specializes in basement waterproofing, foundation and crawl space repair, concrete lifting & leveling, basement finishing, and whole-home energy solutions.

            Products & Services

            EverLast™ Basement Wall Panels, PowerBrace™ Wall Bracing System, SmartJack® Crawl Space Supports, GeoLock™ Wall Anchor System, CleanSpace® Wall Poly, TripleSafe™ Sump Pump, SilverGlo™ Insulation, PolyLevel®

            Business Details

            This is a multi-location business.

            Find a Location

            DBS Residential Solutions has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • DBS Residential Solutions

                5116 Jean Duluth Rd Ste 300 Duluth, MN 55803-9752

                BBB Accredited Business

              • DBS Residential Solutions

                1584 93rd Lane NE Minneapolis, MN 55449

                BBB Accredited Business

              • DBS Residential Solutions

                6900 Shady Oak Rd Eden Prairie, MN 55344-3416

                BBB Accredited Business
              Location of This Business
              5116 Jean Duluth Rd Ste 300, Duluth, MN 55803-9752
              BBB File Opened:
              6/18/2012
              Years in Business:
              12
              Business Started:
              2/3/2012
              Business Started Locally:
              2/3/2012
              Business Incorporated:
              2/3/2012
              Accredited Since:
              3/18/2013
              Licensing Information:
              • CR692609
              Type of Entity:
              Corporation
              Hours of Operation

              Primary

              M:
              7:00 AM - 6:00 PM
              T:
              7:00 AM - 6:00 PM
              W:
              7:00 AM - 6:00 PM
              Th:
              7:00 AM - 6:00 PM
              F:
              8:00 AM - 5:00 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Bonnie Sundberg, Owner
              • Emily Kincheloe, Director of Marketing
              Contact Information

              Principal

              • Bonnie Sundberg, Owner
              • Emily Kincheloe, Director of Marketing

              Customer Contact

              • Bonnie Sundberg, Owner
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              25 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/30/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              On August 23rd 2023 I contacted DBS to have our concrete steps repaired as they were previously repaired by DBS and under warranty. I also was looking for quotes on having our driveway repaired. On August 28th 2023, *************************** came out to our residence to give us a quote for the driveway repair and to assess the stairs that were under warranty. **** stated that they were currently booked for the season to have any work performed but that someone would be reaching out in the coming spring to schedule the warranty repair and left the quote for the driveway repair. After discussing with my wife we decided that the quote we received to have the driveway repaired was out of our budget and decided to wait as **** instructed to be contacted about having our steps repaired under warranty. Then on Jan. 18th 2024, ***************************** reached out via email asking if we had decided about the driveway repair. I responded stating that we would like to only proceed with the warranty repair at this time. ******** then asked for photos of the stairs on Jan. 22nd, I responded asking if they already had photos on file from ****'s original estimates. *** never responded, I followed up via email on April 24th 2024 with photos. Still no response back, forwarded the email to the main DBS support address on May 2nd 2024. No response, called the office on July 1st 2024 was told by receptionist that my contact info would be forwarded. No response. Called the office again on July 24th 2024 stating that if I don't get a call back that I will have to file a complaint with the BBB. Never got a call back. I cannot in good faith recommend DBS for any services as the company is willing to come out and give quotes within 5 business days but refuses to communicate regarding their work. A company that cannot stand behind their warranties is a company that is undeserving of BBB accreditation. I recommend that BBB pulls their state contracting licenses. Conduct business with DBS at your own risk.
              Read More
              Read 24 More Complaints

              Customer Reviews

              11 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Barbara C

              08/16/2024

              Management staff is highly professional, knowledgeable and responsive. We appreciated their willingness to accommodate our concerns about the project we were undertaking and adjust our contract accordingly. Skilled, hard-working crews stayed until the job was done. End results look great to us. We expect potential buyers who look at our cabin's basement will feel confident it is protected from water incursion and free of structural concerns. When living in a rural area, it's comforting to know that such competent help is within reach. Thanks to all of those at Duluth DBS with whom my husband and I interacted.
              Read 10 More Customer Reviews

              Local BBB

              BBB of Minnesota and North Dakota

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.