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Business Profile

Marketing Consultant

Sempris LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marketing Consultant.

Complaints

This profile includes complaints for Sempris LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sempris LLC has 2 locations, listed below.

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    • Sempris LLC

      7500 Office Ridge Circle Eden Prairie, MN 55344

    • Sempris LLC

      11900 Wayzata Blvd Ste 700 Minnetonka, MN 55305-2031

    Customer Complaints Summary

    • 70 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/10/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received my bank statement today 1/10/25 and found two charges of $34.95 each. One was from a place called Funsource *****************1455. The other from Budgetsource *****************1455. I looked up on line and I find this place has had complaints filed against them with the BBB.I suspect they come from a company I ordered a mattress topper from called ******. The salesman after selling me the topper kept trying to tell me about signing up for some fun ********* kept telling him I did not want anything else. He finally said "You will be mailed a packet explaining it all and if you don't want it you have x amount of days to cancel" I never received any packet or any information of any kind from them. I'm sure the call was recorded and you can hear what was said. Near as I can tell the call to them was made around December 4th 2024. The two charges to my debit card were taken out on 12/12/24. If this is a monthly charge they will probably charge me again on the 12th of Jan.

      Business Response

      Date: 01/31/2025

      Dear *** *******,

      I can confirm that you signed up and agreed to your membership after the purchase of your mattress topper, in exchange for a gift card voucher. During the sales pitch with the agent, he told you he was going to send out the information and you confirmed it with a yes.  The agent then went over the full details of the program again to be sure you understood.  In addition to the welcome packet, the agent also gave you our customer service phone number that you wrote down while you were on the phone with him.  In addition, **** confirms that your welcome kits that included how to access your benefits, claim your rewards, and cancel your membership in multiple ways, were delivered to your home on about 12/10/24.  Additionally, our phone number appeared on each transaction that appeared on your statement to ensure that you could reach us.  

      You did phone our call center and spoke with a customer service agent who cancelled your accounts on 1/13/2025 and issued you a full refudn. 


      Thank you,
      Membership Services

    • Initial Complaint

      Date:08/25/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unauthorized monthly charges in the amount of $34.95 since August 2022 until August 2024 from an unknown company called Taste for Savings AKA Sempris, LLC. Have never authorized or heard of this company prior to these fraudulent charges on a credit card that is not utilized frequently.

      Business Response

      Date: 09/06/2024

      Dear Mrs. ************* can confirm that ******************** responded to an advertisement from one of our partners and agreed to his membership after the sale. The agent went over the details of the membership as well as the terms and conditions with him and I verified his consent on the call recording. He unambiguously consented to his membership and provided us with his credit card information. In addition, we sent him a welcome kit to his home address in *********, ** that included how to access his benefits, claim his rewards, and cancel his membership in multiple ways. The United States ************** confirms delivery on about 7/30/2022.


      His membership was cancelled on 8/28/2024, and he wont be charged in the future. He never contacted our customer service department requesting to cancel his membership before his 21-day free trial ended and he was billed $34.95 monthly for his membership.


      If you have further questions, please call our customer service team on **************.
      Thank you,
      Membership Services

      Customer Answer

      Date: 09/09/2024

       I am rejecting this response because:
      Upon further inspection of our credit card bill,  company Sempris LLC AKA Taste for Savings AKA Saving Central charged us double amounts of ***** since Jul 2022 which means the defrauded amount is double what I originally reported.

      This company completes Fraudulent charges with no delivered alleged product. Open source searches of this company indicate numerous lawsuits with the same fraudulent activity under different company names. 

      Due to companys blatant fraudulent activity to local ********************** fraud unit, *** IC3, and FTC. 

    • Initial Complaint

      Date:06/26/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a formal complaint against Membership Services in **********. The company's address is P.O. ************************-0658.I have encountered an issue with this company that is indicative of fraudulent practices.I did not remember dealing with the "Pulse" or this company before nor do I know what they are about. I remember though one time when calling Aetna I might have dialed the wrong # since somebody answered and said something like " Congratulations for calling today, I qualified to get a bonus of ******* with the membership that can be canceled anytime. This promise of a membership bonus upon signing up might have been at the time the decisive factor in my decision to give the credit card which they claimed I did. However, despite that membership and the monthly charges consistently debited from my account for 3 months, I have yet to receive the promised bonus. Furthermore, I've not been provided with any brochure or information on how to use the membership. I was not even aware that they were drawing money until ******** contacted us and advised us to give the vendor the new replacement credit card #. I immediately contacted the company on the charges unbeknown to me, and I was notified that my membership cancellation was processed on May 28, 2024. I have attempted to resolve the charges of $36.95 /mo on my credit card directly with the company but I have not received a satisfactory response or solution. I requested shreds of evidence such as an enrolment record like the transcript of the recorded conversation; proof that they sent out a brochure and/or any information on how to use the services; and proof they sent out the promised bonus I am seeking a full refund of all charges incurred due to this issue and assurance that such practices will be addressed to prevent future occurrences to other consumers especially to senior citizens like myself, 78 years old.

      Business Response

      Date: 07/12/2024

      Dear **********************,
      I can confirm that you responded to an advertisement from one of our partners and agreed to your membership after the sale. The agent went over the details of the membership as well as the terms and conditions with you and I verified your consent on the call recording. You unambiguously consented to your membership and provided us with your credit card information. In addition, we sent you a welcome kit to your home address in **************, ** that included how to access your benefits, claim your rewards, and cancel your membership in multiple ways. The United ********************* confirms delivery on about 3/30/2024.


      Your membership was cancelled on 5/28/2024, and you wont be charged in the future. You never contacted our Customer ****************** requesting to cancel your membership before your 14-day free trial ended, resulting in a monthly charge of $36.95. Our Customer ****************** mailed you a Refund Request Letter on 5/28/24 and provided instructions on how to request a refund. You failed to return the Refund Request Letter to our *************************** to get a refund. You were refunded in full on 7/3/2024 as a courtesy. If you have any other questions, please contact our customer service team at **************.

      Thank you,
      Membership Services

      Customer Answer

      Date: 07/14/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:06/07/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sempris LLc dba Home Play and ***************** has been fraudulently charging my debit card for products and services I never agreed to nor have I received any benefit from. I have been forced to close my bank account to prevent any further DBCRD Payments. Home Play has been charging my debit card since February 2023 (I was hospitalized in January 2023 and did not come home from Rehabilitation until May 2023). I am requesting a refund for 16 months $559.20 (16 x $34.95). ***************** has been charging my debit card $33.95 since May 2023. I am requesting a refund of $407.40 (12 months x $33.95). Total requested refund is $966.60. These companies prey on the elderly. It is difficult to understand their customer service representatives and their shrewd marketing tactics most likely have you agreeing to something that you don't fully understand.

      Business Response

      Date: 06/21/2024

      Dear Mr. ***** *******************,

      I can confirm that ******************, or someone with access to your payment card, responded to an advertisement from one of
      our partners and agreed to his membership after the purchase of a magazine offer. We sent him a
      welcome kit on 3/12/2023 to his home address in ********** that included
      how to access his benefits, claim his rewards, and cancel his membership in
      multiple ways. The United ********************* confirms delivery on about 3/13/2023.  Additionally, our phone number to call to cancel has shown up on his bank statement for every payment/transaction that has taken place.  

      His memberships were cancelled on 5/28/2024 when his wife called our call center, and he wont be charged in

      the future. He never contacted our customer service department requesting
      to cancel his membership prior to this.  

      Our customer service agent
      issued a refund request letter on 5/28/2024 to be mailed to his home. To date, we have not received this form back yet. If he would like a refund, please
      mail the letter back and our *************************** will determine the
      amount of the refund. If he needs an additional letter or if he has any other
      questions, please contact our customer service team at **************.
      Thank you,
      Membership Services


      Customer Answer

      Date: 07/01/2024

       I am rejecting this response because:
      This company is a scam.  You prey upon the elderly who may not review their financial statements for various reasons (being ill, being hospitalized, poor sight, poor memory, beginnings of dementia to name a few).  How can the simple purchase of a magazine turn into fraudulent charges month after month after month on our bank statement?  I demand to see proof that these charges were ever approved.  I demand to know which magazine was purchased that started this debacle.  I demand to see what information was sent that the *********** is claiming we received.  Please provide proof from the USPS.  This is a SCAM and you should be prosecuted for fraud.  

    • Initial Complaint

      Date:05/13/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being charged $27.95 per month from Home Play, ******************** services or products I did not order and I cannot contact this so-called company to get any information or to stop the payments. As of this date I have paid almost $900.00 (since 2021) for nothing I can perceive as a benefit or service. I have had to cancel my credit card account in order to stop payment.

      Business Response

      Date: 05/24/2024

      Dear ************,
      I can confirm that you responded to an advertisement from one of our partners and agreed to your membership after the sale, in exchange for a gift card voucher. We mailed you a welcome kit with confirmed delivery by **** on or around 9/7/2021, that included how to access your benefits, claim your rewards, and cancel your membership in multiple ways.  In addition to the welcome letter and the information given to you at the time of sale , our contact information appears in your transaction details each month in your statements.  We have no record of you contacting us in regard to your subscription and we would've been happy to assist you if you had reached out.  

      Your membership was cancelled on 5/16/2024 and your account was refunded 2 payments in the amount of $55.90 on 5/18/24, and an additional 6 payments in the amount of $167.70 on 5/24/24 as a courtesy. Your membership is cancelled, and you wont be charged in the future. If you would like an opportunity for an additional refund, please contact our customer service team to request a refund request letter. Or if you have any further questions, please call our customer service team at **************.

      Thank you,
      Membership Services

    • Initial Complaint

      Date:05/13/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My father ************************* ( 84 yrs old) was charged a reoccurring subscription fee of ***** on 4/21/24 and 5/9/24. ****** was charged to his **** of America Mastercard. Charge was flagged a fraudulent and credit card was cancelled. **** of America issued new credit card and again was charged ***** on 5/9. Credit card flagged and card cancelled again.Want this company to stop these unapproved charges. My father never authorized. I called the ***** number on behalf of my father and spoke to ***** and requested removal of any subscription. My name is *************************

      Business Response

      Date: 05/28/2024

      Dear ********************,

      I can confirm that your father responded to an advertisement from one of our partners and agreed to his
      membership after the he purchased a supplement for his bladder. The agent went over the details of the membership
      three times as well as the terms and conditions with your father and I verified his consent on the call recording. He unambiguously consented to his membership
      and repeated the terms and conditions to the agent. He confirmed he understood
      that if he did not cancel his trial, it would automatically renew. In addition,
      we sent him a welcome kit that included how to access his benefits, claim his
      rewards, and cancel his membership in multiple ways.  **** confirms delivery of his welcome kit on 4/19/24.

      His account was cancelled on 5/10/24, and he will not be charged in the future. He was refunded in full, in the
      amount of $34.95, on 5/11/24. If you have further questions, please call our customer service team on **************.

      Thank you,
      Membership Services

    • Initial Complaint

      Date:05/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently became POA over my grandmother. She has been repeatedly scammed by this entity. They prey on the elderly. She has had to get several new debit cards because they keep getting to her somehow.

      Business Response

      Date: 05/15/2024

      **************** - in order to look into this matter we will need your grandmothers details to look up her account.  Name, address and phone number please.  

      Thank you, 
      Membership Services 

    • Initial Complaint

      Date:05/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been getting charges for a few months and I just noticed I never got this service I bearly know how to use the phone I want my money back

      Business Response

      Date: 05/10/2024

      Dear **************,
      I can confirm that you responded to an advertisement from one of our partners and agreed to your membership after the sale. The agent went over the details of the membership as well as the terms and conditions with you and I verified your consent on the call recording. You unambiguously consented to your membership and provided us with your credit card information. In addition, we sent you a welcome kit that included how to access your benefits, claim your rewards, and cancel your membership in multiple ways. **** confirms this was delivered on about 1/29/24.


      You never contacted us regarding your membership or that you wish to cancel your membership. Your membership is now cancelled. You were charged 3 payments of $34.95 after your 14-day free trial expired. A refund was submitted on 5/10/2024 for the amount of $110.85 and you wont be charged in the future.

      Thank you,
      Membership Services

    • Initial Complaint

      Date:04/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      THIS COMPANY, WHICH IS USING ALIAS "HOME PLAY", HAS BEEN TRYING TO CHARGE MY CREDIT CARD $36.95 FOR MONTHS. I WAS FORCED TO CANCEL MY CARD AND GET A NEW CARD NUMBER TWICE BECAUSE OF THEIR FRAUDULENT CHARGES. I HAVE NOT AGREED TO ANY MEMBERSHIP OR FEES FROM THIS COMPANY. THEY DO NOT LIST A PHONE NUMBER OR ADDRESS ON THEIR CHARGE SO I CAN'T CONTACT THEM. I WANT THEM TO STOP CHARGING ME OR I WILL REPORT THEM TO AUTHORITIES.

      Business Response

      Date: 04/24/2024

      Dear Ms. *************** can confirm that you responded to an advertisement from one of our partners and agreed to your membership after the sale. The agent went over the details of the membership as well as the terms and conditions with you and I verified your consent on the call recording. In addition, we mailed you a welcome kit that included how to access your benefits, claim your rewards, and cancel your membership in multiple ways.The United ********************* Trackntrace delivery confirms this being delivered on about 3/23/24.

      You purchased your Homeplay membership on 3/12/24. The first date we attempted to bill you was 4/12/24. The payment never went through, and you were not changed. You never contacted us regarding your membership or that you wish to cancel your membership. Your membership is now cancelled. You were never charged for this membership, and you will not be charged in the future. If you have further questions, please call our customer service team on **************.
      Thank you,
      Membership Services

    • Initial Complaint

      Date:04/04/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A mysterious charge from "Home Play ************" appeared on my credit card. I have no record of this business or transaction receipts for this amount in my email where all agreements and receipts go. I suspect from reading complaints on the company that more charges will follow.

      Business Response

      Date: 04/11/2024

      Dear ************,
      I can confirm that you responded to an advertisement from one of our partners and agreed to your membership after the sale. The agent went over the details of the membership as well as the terms and conditions with you and I verified your consent on the call recording. You unambiguously consented to your membership. In addition, we mailed you a welcome kit that included how to access your benefits, claim your rewards, and cancel your membership in multiple ways. We do not send email confirmations or receipts.  US **************************** confirms delivery of your welcome kit on about 3/27/24.  

      You never contacted us regarding your membership or that you wish to cancel your membership. Your membership is now cancelled. You were fully refunded on April 11, 2024, and you will not be charged in the future. If you have further questions, please call our customer service team on **************.
      Thank you,
      Membership Services

    Sempris LLC is NOT a BBB Accredited Business.

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