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Bluestem Brands

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Bluestem Brands's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bluestem Brands has 27 locations, listed below.

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    Customer Complaints Summary

    • 1,167 total complaints in the last 3 years.
    • 322 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/14/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an active Fetti Fingerhut account. My monthly bill is due on the 28th of each month for$ *****. I am always up to date on my payments. On Dec 12th I made a payment for my Dec bill ON ACCIDENT (paid earlier than I was supposed to). I called Dec 18th to make Fingerhut aware and ask if I could be refunded since I didnt owe them until Dec 28th. I was told yes and to expect refund within 3-5 business days. I didnt receive any refund. Dec 26th comes around and I make another payment (since per payment has been refunded at this time). I call back to fingerhut to inquire and Im told to wait 30 business days for the refund. I didnt receive my refund yet as of today 02/14/2025. I have submitted a request for a refund investigation on 02/03/2025 and was told I would hear back in 10 business days, still nothing. I have called multiple times to Fingerhut, submitted emails asking for help, and have waited about 60 days for a refund that I havent received. On FH side it shows that they credited me the ***** but I dont have it. I have submitted my bank statements in the investigation email request and still nothing?

    • Initial Complaint

      Date:05/07/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I accidentally submitted two payments to the company which they did refund one of the payments ($21.99). However, my payment of $30. Has not been applied to my Fingerhut Fetti account, nor has it been refunded to my banking account. I called my PNC bank and conferenced in the Fingerhut Supervisor but he name of ************** BB068 and my bank confirmed that there have been no merchant refunds to my account in the amount of thirty dollars. I asked the representative to please update my complaint and escalate it, which he stated that he would. This has been an ongoing issue April 3, 2024. I have sent numerous emails and made numerous calls to Fingerhut but have been given the run arounds. I have submitted banking information several times to only find that they reply with a generic email. I looking to have my payment of $30 applied to my account or refunded to me. Thank you, *******

      Customer Answer

      Date: 05/08/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Business found the $30.00 payment and applied it to my account.

    • Initial Complaint

      Date:07/29/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a major issue with your company. I bought a toddler bed on your website for $800. A childrens product sold has a design flaw that injured my child. Despite contacting support the only solution they offered was a $10 credit on my next purchase. An $800 product that has issues, wasn't sent the right parts and all they can offer is a $10 credit? I trusted fingerhut, but this time y'all picked the wrong mama bear to mess with.Not only did the product we received had so many issues that prevented it from being put together properly, but also false advertisement. Not to mention a huge design flaw that caused my child to become injured twice. The hood has no hinge to keep it steady and in place so it suddenly flew up and caused him to hit his head and causing bleeding. This is what I am most upset about.Here are some initial issues when unboxing, It was advertised with working headlights. The product we received had a multitude of issues. There were no headlights, not even a spot for them but the listing said it had working headlights and the manual mentioned plugging the headlights into the holes on the front bumper. There were no headlights or the holes in the bumper for them. The steering wheel had no way to connect to the part because the holes that were made were way too big. We had to duct tape the steering wheel because it couldn't be installed.

      Customer Answer

      Date: 08/05/2022

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      This has been resolved.

    • Initial Complaint

      Date:07/29/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I use to do business with Fingerhut. I found out they signed me up for a service called safeline, which charges a fee every month. I asked them to remove me from this, and reimburse the money you took without my permission. They wanted to ad to my burden by telling me to call them. I stated that they Finger hut added the service, so they must remove it. They refused. The next day they removed my finger Hut app and $1300 in credit that I had. I do not care about the credit. I want this to be made public, and my funds returned.

      Customer Answer

      Date: 08/01/2022

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      The issue was resolved.

      Thank you very much for your help.


    • Initial Complaint

      Date:06/15/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please be advised that I had a Fingerhut account with a $600 line of credit.Fingerhut closed one of their banks and sent me 2 payment statements. I made my payment on time and in full. Fingerhut applied my payment to the wrong account.They charged me a late fee in error. I contacted them several times but could not speak to the proper department in the U.S. only a third world country. Now I was given 2 accounts. I asked the rep to close one account and refund my over payment and credit me the late fee. Fingerhut closed both my accounts and gave me a negative credit rating, All I asked is to have one account with my $600 line of credit that Fingerhut increased from $300 to $600 because I was a good paying customer. Now they closed all my accounts and no one is capable of reopening the correct Fetti account. Fingerhut refuses to put a supervisor on the phone to address my problems.

      Customer Answer

      Date: 06/16/2022

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Please be advised that this complaint has been resolved with the merchant this morning,6/15/22.Would you please cancel my complaint and the merchant resolved the issue. .Fingerhut was very helpful.Thank  you for your time and effort. Truly, ***************************** ************

    Bluestem Brands is BBB Accredited.

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