Complaints

This profile includes complaints for Blaze Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Blaze Credit Union has 28 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Blaze Credit Union

  2025 Larpenteur Ave W Falcon Heights, MN 55113-5512

  
• 

  Blaze Credit Union

  10 Northtown Dr NE Blaine, MN 55434-1033

  
• 

  Blaze Credit Union

  3117 University Ave SE Minneapolis, MN 55414-3321

  
• 

  Blaze Credit Union

  17035 Yale St NW Elk River, MN 55330

  
• 

  Blaze Credit Union

  390 E Isle Street West Isle, MN 56342-2640

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Five years ago at Spire FCU I opened a 5 year ** in my husband's name as his POA with sole beneficiary of our son. This was in keeping with our estate planning to avoid probate. I had (and still have) the proper POA document granting me the power for beneficiary transactions. My husband just passed away and my son and I went to collect the funds and were told at Blaze in ************* there was no beneficiary on the *** I couldn't believe it! They showed me on my copy of the ** there was no name listed as beneficiary. I have checked with other **s we have at other CUs and banks and several do not show beneficiaries on the documents they give customers but they do have the names listed internally. A lady in the Blaze BSA **** told me POA documents do not give the power to add a beneficiary but she is wrong. I have notes from the day I opened the ** that I showed to the *** I dealt with (I still have his card) so he could accurately spell names and copy SS numbers. I have the one page ** copy I was given that is blank at the bottom for signatures and is blank for beneficiaries as well. The amount was correct and there was a receipt stapled to the paper. If they don't add beneficiaries with a POA, they had an obligation to let me know this. I asked the lady in the *** **** if there is any documentation that I was told they wouldn't or couldn't do this and she said no. That is because they never said anything. They let me and my husband believe for five years that all was well and that his wishes would be executed if he passed away. Unbelievable. The amount of money is considerable so no one would ever intentionally not include a joint owner or add beneficiaries unless they wanted it to go through probate, a lengthy and very expensive process which we were trying to avoid. Perhaps something happened in the process Spire CU became Blaze CU whereby this happened. I don't know but I feel Blaze has an obligation to help rectify this situation.

  

  Business Response

  Date: 03/04/2025

  The Director of Member Experience reached out to this member directly with all the information available towards her concerns. 

  Customer Answer

  Date: 03/05/2025

   I am rejecting this response because:
  Blaze Credit Union is not acknowledging that they made an error by not telling me they do not add beneficiaries to CDs with a Power of Attorney even when the *** clearly states I am allowed to do so. I am told I need to contact an attorney and go through the probate process. It is very expensive and time consuming. I have been an executor three times before for family members. I should not have to get a loan to pay three thousand dollars for attorney fees. This is the only thing that needs probate. I have been meticulous in the past with our estate plans to add POD, *** and **** on everything to avoid probate.  This is not my fault and I feel Blaze needs to step up and help out, either assist me in probate with their legal department or find something on documents  they have that would substantiate they made an error by not telling me they do not add PODs with a ***. 
  
  

  

  Business Response

  Date: 03/07/2025

  The member has been contacted regarding her concerns.

  Customer Answer

  Date: 03/10/2025

   I am rejecting this response because:
  
  Blaze Credit Union is not acknowledging that they made an error by neglecting to inform me they do not add beneficiaries to CDs with a Power of Attorney even when that POA clearly states that I am allowed to do so. That is just wrong. Every other bank and credit union accepts the Minnesota Power of Attorney form which clearly states I have the power for beneficiary transactions.  Blaze also says I cannot proof that I added a beneficiary at the time of opening the CD.  If they had cameras in the offices of their **** then that would clearly prove it. 
  I am told I need to contact an attorney and go through the probate process. It is very expensive and time consuming. I have been an executor three times before for family members so I know this well. I should not have to get a loan and pay three thousand dollars for attorney fees. This is the only thing that needs probate. I have been meticulous in the past with our estate plans to add POD, *** and **** on everything to avoid probate. 
  This is not my fault and I feel Blaze needs to step up and help out, either assist me in probate with their legal department or paying for another lawyer to help or find something on the documents they have that would substantiate they made an error by not telling me they do not add PODs with a POA. Had we known, it would have been a simple fix by my husband driving to Blaze and signing to add his son as beneficiary. 
  
  
  

• Initial Complaint

  Date:02/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a co-signer on my daughters **** credit card that was issued through Spire Credit Union (now Blaze). There were some payment issues with the card and it was listed on my credit report as being over the limit and having late payments so we closed the account on 9/14/24 and set up a payment plan. The payments were not taken out as scheduled so I paid off the card in full in October, 2024. Since then Blaze continues to report this to Experian and my credit rating has taken a dive. The last time it showed up on my credit report was 1/5/25. I have spoken with both Blaze and Blaze **** and have not received any satisfaction. I have also filed a dispute with ******** and am hoping this will resolve the issue.

  

  Business Response

  Date: 02/12/2025

  Blaze has reached out directly to the member to discuss and resolve her concerns.

  Customer Answer

  Date: 02/13/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:02/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When Spire and Highway credit union merged to become Blaze, they changed the status of a checking account that I only used for special purchases and began charging fees to me. They did this without any notification to me and when I noticed it and questioned it I was told that it was changed to a dormant account which is charged fees. They had deducted approximately $50.00 before I realized they were doing this.

  

  Business Response

  Date: 02/12/2025

  Blaze has reached out directly to the member to discuss and resolve her concerns.

  Customer Answer

  Date: 02/13/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used they ATM at location and it didn't depense my money nor a receipt but my cash app balance were different as of they deducted from my account. Cash app put the money back and blaze withdraw my money from my account today on Tuesday 12/06/2025. When I realized it my account were negative and taking my bill money I went to the branch and spoke to the manager very rude and were no help to me I spoke to ***** ****** was no help assisting me as I were judged. Then I spoke to ***** in customer support and we're no help when ask to speak to a upper manager she had me on hold for a good 30 minutes then reply that the manager are in meeting. I'm so disappointed on how are bank will have no care that I'm most definitely seeking into help with the way this business service people and will like to get feedback from a better support team before I reached higher to address my fairness of being mistreated.

  

  Business Response

  Date: 01/07/2025

  This individual is not a customer of ********************. She was in our ************ location yesterday and spoke with branch leader to discuss her issue. The *** in question balanced each day. This is an issue between the individual and CashApp and does not involve an account with ********************. 

• Initial Complaint

  Date:12/17/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried to get Fraud charges off my account since April 17, 2024. That I'm getting interest charges on.

  

  Business Response

  Date: 12/17/2024

  The Director of Member Experience reached out to this member directly to resolve her concerns.

• Initial Complaint

  Date:10/10/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I open an account with this institution and ever since theyve been holding my money and deposits to charge me additional fees!!! I have asked multiple times for a manager to call me back and I never get a return call they have gone so far is to hold insurance funds, verified funds And so forth and then let my payments go through and charge me $28 per payment for a courtesy of them, allowing my charges to go through when I have money available that theyre just holding for days on end until they let it become available I want them to reverse the charges that theyve caused me and then I will close my account and go elsewhere.

  

  Business Response

  Date: 10/10/2024

  The Director of Member Experience has directly reached out to the member to resolve her concerns.

  Customer Answer

  Date: 10/11/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  they called me yesterday, specifically the Director mentioned in their response. She waved 10 of the most recent fees - Which I believe is the maximum she is allowed to do without going above her. She also sent an update for them not to hold my deposit, but she did not explain what the issue or caused. The issue previously has been. I plan to take my business elsewhere because of the multiple issues that Ive had with this institution, but I think it was last effort They put for now that I contacted your office. 
  

  As sad as it is, considering they have consistently done nothing in the past when I havent contacted you guys the fact that they at least responded this time. Seems like a partial win..

• Initial Complaint

  Date:07/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spire is refusing to close my accounts because of a past due car loan. It's been on my credit since January in collections. I feel I'm being held hostage by them because they refuse to close my accounts and let me deal with the debtors they have on my credit report. How is it legal to deny me to close an account that mine?? Can I take them to court?. My car loan account has nothing to do with checking or savings. The car was ****** I paid ****** the warranty was 5000 they sold the car for 3300. They are overcharging me on this voluntary repo. They threatened me with calling the cops after I was told to wait on the manager. They put me out because I didn't want to sit down. My race had a lot to do with the threat of the police. I don't know what to do, but I hope you can help. I also have a video being threatened with police and being put out just cause I wanted my accounts closed.

  

  Business Response

  Date: 07/17/2024

  The Collections Manager has reached out to the member directly about his account status. 

  Customer Answer

  Date: 07/18/2024

   I am rejecting this response because:
  
  They sent an email, saying call them. I've done that before contacting the BBB. They told me to go into their institution to close my account. When I got there I was told to step out of line and wait for the manager. Within minutes I was approached twice by 2 different employees, told to leave and threatened with the police, because that's what white people do to get their way with blacks in their establishments. I don't feel safe going back, and I'm looking for legal representation on the matter.

  

  Business Response

  Date: 07/29/2024

  We have reviewed your BBB request to close your accounts.Currently, we are unable to close them due to the loan status.
  If you have further questions, please contact me at ************.

  Customer Answer

  Date: 07/30/2024

   I am rejecting this response because:
  
  They are charging me full price of this vehicle along with the warranty. Warranty was upward of *****+ What I owe doesn't reflect the actual price for the vehicle. I tinted the windows and put ***** rims on the vehicle. Mr *********************** at the ******* location valued my car at ******. They sold it for the price of the rims and tires I put on the car. The amount I owe is closer to 5 to ***** no more. I don't understand how they could send debt collectors after me and themselves. Both are on my credit report as if I owe for 2 vehicles. It's not legal to be constantly harassed by debt collectors and the people they represent. I DO NOT OWE BLAZE CREDIT UNION 10,000$ FOR A 2015 CHRYSLER 300. 

  

  Business Response

  Date: 08/02/2024

  We have reviewed your BBB request to adjust your loan details. Currently, we are unable to close the accounts or change the value of your loan. If you have further questions, please contact me at ************.
  

  Customer Answer

  Date: 08/05/2024

   I am rejecting this response because it's on my credit report. I haven't used or deposited money in that account in over a year. I have a totally different bank. I can deal with Spire through the 3 credit bureaus. I want the account closed, the checking. I have no access and have not had any for almost a year, what's the point if I, the owner can't access it. I was threatened with the police after I was told over the phone to come in to close it. I will not return because of that past threat. Spire needs to close that checking account and savings. They can leave the auto loan account open, as I do owe an amount to be determined. The auto loan account it has nothing to do with the other 2. I understand keeping the loan account open, but not checking and savings. They are making this more difficult than it has to be. I mean it's in collections. They want it both ways and that's not fair, or legal.
  

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im paying double on a vehicle for insurance, when I have two insurances . The lady was also very rude to my fianc, asked her when she was going to stop talking.

  

  Business Response

  Date: 07/17/2024

  The Consumer Lending Manager has reached out to the member directly about his desired refund.

• Initial Complaint

  Date:05/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a Blaze Credit Union membership with a savings account, a checking account, and a ********************** card account - all of which were in good standing. On May 22, 2024, when I attempted to pay the entirety of my credit card statement using online banking, I learned that my membership had been terminated all of a sudden, (I learned this after my login attempts failed). I called in a few times to find out what exactly caused this termination to occur, and I was told that they could not share any details, none whatsoever. While I do not care much for why they ultimately decided to close my membership, (since all I was trying to do was PAY MY CREDIT CARD STATEMENT), what I DO care about is the lost credit card rewards that I was attempting to earn, (rewards that could have been earned at countless other banks and/or credit unions who do not close customers' accounts when they attempt to pay their credit cards). With that being said, should Blaze Credit Union decide to not explain why they decided to close my membership, I am fine with that. However, I am seeking $200.00 plus the monetary value of the credit card rewards points for the purchases I made, (with the $200.00 being the credit card spending bonus I was planning on earning - I was just a few weeks away from earning this bonus when Blaze Credit Union decided to close my membership). I would be glad to do everything the way in which I intended - which would require my membership to be reopened such that I could complete the spending I was intending to spend. I am also willing and ready to file smalls claims court documentation to remedy this situation should Blaze Credit Union not be willing to settle this situation without litigation. Thank you very much for your time and understanding. I am looking forward to hearing back soon.

  

  Business Response

  Date: 06/03/2024

  The Director of Member Experience has reached out directly with the member to let him know about their credit card reward points.

• Initial Complaint

  Date:10/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The nature of my dispute is I had an account with a financial institution called diversified credit Union in ******, **. Spire credit Union bought them out. My funds were transferred to Spire credit Union. I received no notice that I would be billed just for having my money in their Bank. The amount of money was roughly $25 at the transfer I believe and after looking back at my statements after months have gone by I noticed they've been taking money. When I realized what was happening I contacted a woman in ****** *********** New Branch store and requested that my money be returned and to close my account. She was very rude I wish I remembered her name but I did not think there would be an issue. She told me I had to come into the bank to fill out a form. When I asked if she could email me a form because I lived out of town she acting like that was the first time she'd ever been asked that question. She emailed me the form I printed it out and signed it. I took a screenshot of it on my phone and I emailed the sign form back to her. That has been 2 months ago and I have received no money and no acknowledgment and my account has been closed. I still get account emails sent to my email address. The commercials on TV do not match the in person customer relations. ******************** in my opinion is a big business that buys up small town businesses and charges fees to those people who never had to pay fees before. Just to have their money sit in a savings account. I will never talk highly of spire credit Union to any of my friends relatives or coworkers.

  

  Business Response

  Date: 10/13/2023

  SPIRE Credit Union spoke with our member. We apologized to him and have proceeded with his request.