Complaints

This profile includes complaints for Blaze Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Blaze Credit Union has 28 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Blaze Credit Union

  2025 Larpenteur Ave W Falcon Heights, MN 55113-5512

  
• 

  Blaze Credit Union

  3380 Northdale Blvd NW Coon Rapids, MN 55448-1601

  
• 

  Blaze Credit Union

  1251 Town Centre Dr Eagan, MN 55123-1067

  
• 

  Blaze Credit Union

  195 Radio Dr Woodbury, MN 55125-2619

  
• 

  Blaze Credit Union

  940 Co Rd E East Vadnais Heights, MN 55127

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged over drafts 6 of them in fact. I was only over drawn for 2. When I called to ask about it was told me they go on real time activity. Then stated in the same breath that it was because of pending charges. But pending charges are all ready deducted from my account. So they move stuff around so they charge you more overdrafts.. Also I was over draft for a ********** trip and I had just deposited 470 $ an couple hours before. I feel this bank does what ever it can moves payments around to deducts the big ones so they can overdraft all the little ones. I know for a fact I had the money in there for the ********** and the at & t payments yet somehow was charged the 33 each time. I am so fed up with this bank ripping off the underdog while they get rich and the low income people get poorer. I want 4 of these overdrafts refunded.

  

  Business Response

  Date: 01/20/2023

  SPIRE Credit Union spoke with ******************** regarding her concerns. We emailed her a copy of all debits that occurred in her account after the deposit she mentioned in her review. SPIRE presented a resolution which was accepted by the member.

• Initial Complaint

  Date:11/30/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Notice was received mid August stating I did not have insurance coverage on my vehicle and if proof was not received additional insurance would be added to my loan. I provided proof of insurance, which I was told would be sufficient. I then received an additional notice stating proof was not sufficient and they would be adding the insurance. I provided a different proof verifying coverage for the entire period in question, and was again told that the proof would be sufficient. The insurance was added on to my loan in excess of $1100 for 3 months. Even though I had provided proof of coverage. They are refusing to remove this fraudulent insurance from my loan and are now negatively reporting on my credit. The people responsible to fix this will not return my call and they have their debt collectors calling me telling me "there's nothing they can do".

  

  Business Response

  Date: 12/12/2022

  To Whom it May ********************* you for the notification of the recent case filed with you by ***************************
  
  We have reviewed the complaint regarding Hiway needing proof of insurance coverage to remove the additional charges on Pamelas loan.
  
  We have reached out to our provider that gathers the information about proof of insurance for our borrowers. ****** previously had ********************* and on 04/26/2022 changed over to State Farm however ****** did not add the 2019 Dodge Journey on to the ******************** until 08/26/22. Our provider had verified this information with State Farm.
  
  Therefore, ****** had a lapse of coverage between 04/28/22 08/26/22 which is why she is being charged the $1,194. If she can provide sufficient proof of coverage between 04/28/22 08/26/22, then she will receive the $1,194 charged to her.
  
  ****** will need to speak with ******************** to get this resolved since there is a lapse in coverage and provide a new proof of insurance coverage for the dates of the loan.
  
  We will contact *************************** to assist her with regards to this documentation needed.
  
  Please dont hesitate to contact me if you have any further questions regarding this case.
  Sincerely,
  *******************
  Hiway Credit Union

  Director of Member Experience/ Member Advocate

  ************

• Initial Complaint

  Date:08/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone got my information and charged over **** on my card from feb until now,2022. it was sent to the fraud department at spire bank but they would not refund my money even though it was an online purchase to some out of the country casino which i do not believe is even legal in *****************, I was told when I got an account with spire that there was a 100 percent fraud protection on it yet I am not protected. please help me in getting my funds put back into my account. After all 100% is 100%.

  

  Business Response

  Date: 09/01/2022

  Dear ********************,

  
  SPIRE Credit Union (SPIRE follows the **** Core Rules and **** Product and Service Rules as published by **** along with Regulation E (REG E), which covers claims / disputes.
  REG E clearly defines obligations of a consumer along with the corresponding action to be taken by the financial institution. Here is an excerpt from the Regulation:
  

  Periodic statement; timely notice not given. A consumer must report an unauthorized electronic fund transfer that appears on a periodic statement within 60 days of the financial institution's transmittal of the statement to avoid liability for subsequent transfers. If the consumer fails to do so, the consumer's liability shall not exceed the amount of the unauthorized transfers that occur after the close of the 60 days and before notice to the institution, and that the institution establishes would not have occurred had the consumer notified the institution within the 60-day period. When an access device is involved in the unauthorized transfer, the consumer may be liable for other amounts set forth in paragraphs (b)(1) or (b)(2) of this section, as applicable
  

  Our records show that you first contacted us on 8/23/2022 at which time we received a debit card fraud claim for ~200 small transactions that began 2/25/2022.  The 60 day dispute timeframe had expired before SPIRE received the dispute notification.
  

  However, SPIRE did credit your account for all the transactions from February, March, and April 2022 (48 in total).  Additionally, we have refunded all overdraft fees incurred on the account from the open date through 8/31/2022.

• Initial Complaint

  Date:08/16/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Double over drafting my checking account for a phone bill that was paid ******** family mobile) I can provide further proof if necessary.

  

  Business Response

  Date: 08/17/2022

  
  To Whom it May ***************** you for the notification of the recent case filed with you by *********************.
  
  We have reviewed the complaint regarding Hiway double charging ****************** checking account for a phone bill to ******* Family Mobile.
  
  On August 8, 2022, ******* Family Mobile attempted to withdrawal the normal monthly payment from ****************** checking account. The phone bill payment was rejected due to insufficient funds available in the account.
  
  On August 15, 2022, ******* Family Mobile attempted to withdrawal the monthly payment from Janices checking account and the payment was rejected again due to insufficient funds available.
  
  The majority of electronic payments will represent if rejected for insufficient funds per the merchants discretion. This payment was not accepted by the merchant on August 8th and that caused the representment on August 15th.
  
  Our records show that this payment was not made to the ******* Family Mobile in August 2022. Please provide the necessary receipt for payments.
  
  We will contact ********************* to assist her with regards to this payment.
  
  Please dont hesitate to contact me if you have any further questions regarding this case.
  Sincerely,
  *******************
  

• Initial Complaint

  Date:08/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hiway is holding money on the behalf of an organization, ******** and ****** on the consensuses of a debt being repaid. I do not have an "earned" income so there should be no "levy" on my saving account.

  

  Business Response

  Date: 08/09/2022

  
  To Whom it May ***************** you for the notification of the recent case filed with you by *********************.
  
  We have reviewed the complaint regarding Hiway holding money on behalf of ******** and ****** for a debt repayment from ****** Lochs saving account.
  
  On June 24, 2022, Hiway Credit Union received a non-Earnings Garnishment order from a court to freeze funds in your account. The amount of the order was for $342.00.
  
  A non-Earnings Garnishment is a legal process that allows a creditor to remove funds from your credit union account to satisfy a debt that you have not paid. In other words, if you owe money to a company, they can obtain a court order directing us, your credit union to take money out of an account to pay off your debt.
  
  We held the funds available from your savings account for $187.00 but in your checking account the funds were protected so they were not held. We sent you a letter to inform you of the freeze on your funds in savings due to the Garnishment order.
  
  On June 24, 2022, we informed you to contact ******** and ****** to contest this order. We gave you a copy of the order for your records.On June 29,2022, you called and talked to our accounting expert who again told you that we must follow the court order to freeze the funds in your savings and you need to contest with the attorney.
  
  On July 27, 2022, we received a Writ of Execution which requires us to send the funds being held from the Garnishment previously served to ******** and ******. We complied with this order and sent the funds on hold in your saving account.

  Sincerely,

  *******************