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Complaint Details
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Initial Complaint
08/16/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Double over drafting my checking account for a phone bill that was paid ******** family mobile) I can provide further proof if necessary.
Business response
08/17/2022
To Whom it May ***************** you for the notification of the recent case filed with you by *********************.
We have reviewed the complaint regarding Hiway double charging ****************** checking account for a phone bill to ******* Family Mobile.
On August 8, 2022, ******* Family Mobile attempted to withdrawal the normal monthly payment from ****************** checking account. The phone bill payment was rejected due to insufficient funds available in the account.
On August 15, 2022, ******* Family Mobile attempted to withdrawal the monthly payment from Janices checking account and the payment was rejected again due to insufficient funds available.
The majority of electronic payments will represent if rejected for insufficient funds per the merchants discretion. This payment was not accepted by the merchant on August 8th and that caused the representment on August 15th.
Our records show that this payment was not made to the ******* Family Mobile in August 2022. Please provide the necessary receipt for payments.
We will contact ********************* to assist her with regards to this payment.
Please dont hesitate to contact me if you have any further questions regarding this case.
Sincerely,
*******************Initial Complaint
08/08/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Hiway is holding money on the behalf of an organization, ******** and ****** on the consensuses of a debt being repaid. I do not have an "earned" income so there should be no "levy" on my saving account.Business response
08/09/2022
To Whom it May ***************** you for the notification of the recent case filed with you by *********************.
We have reviewed the complaint regarding Hiway holding money on behalf of ******** and ****** for a debt repayment from ****** Lochs saving account.
On June 24, 2022, Hiway Credit Union received a non-Earnings Garnishment order from a court to freeze funds in your account. The amount of the order was for $342.00.
A non-Earnings Garnishment is a legal process that allows a creditor to remove funds from your credit union account to satisfy a debt that you have not paid. In other words, if you owe money to a company, they can obtain a court order directing us, your credit union to take money out of an account to pay off your debt.
We held the funds available from your savings account for $187.00 but in your checking account the funds were protected so they were not held. We sent you a letter to inform you of the freeze on your funds in savings due to the Garnishment order.
On June 24, 2022, we informed you to contact ******** and ****** to contest this order. We gave you a copy of the order for your records.On June 29,2022, you called and talked to our accounting expert who again told you that we must follow the court order to freeze the funds in your savings and you need to contest with the attorney.
On July 27, 2022, we received a Writ of Execution which requires us to send the funds being held from the Garnishment previously served to ******** and ******. We complied with this order and sent the funds on hold in your saving account.Sincerely,
*******************
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Get a QuoteCustomer Complaints Summary
20 total complaints in the last 3 years.
8 complaints closed in the last 12 months.