Heating Contractors
Ugstad Plumbing IncThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
02/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The owner of Ugstad Plumbing sold us a $7,030 geothermal heat pump and had it installed in April of 2018. It replaced a 26-year-old unit by the same manufacturer. In February 2019 the system failed. Ugstad repaired our backup gas furnace, then subsequently had to replace the control board on the new heat pump. In early 2021, the **** tech admitted that an installation error was made by a former coworker, which he apparently "fixed" by rewiring it. He also had to replace the control board twice during the spring of 2021. They billed me for labor involved in troubleshooting their error (which involved repeat visits over multiple weeks), claiming the manufacturer's warranty only covered 90 minutes of labor. They are still seeking over $500 in labor compensation, even after "discounting" a few hundred dollars from the original ****. Now, as of November 2021, the heat pump again fried another control board, and Ugstad has not responded to repair it. The technician assigned to us has made several empty promises to return to address the geothermal heat pump issues. It started December 14, 2021 when he claimed to be on his way. This Monday, January 31, 2022 was his last missed appointment with us. He claims that we are "on the list" but apparently never make it to the top of said list. We have been without our primary source of heat for over 3 months in the dead of winter, relying instead on our *emergency backup* LP system, which only has a 120 gallon tank and is compounding our heating costs. We have been in contact with ***** at the office who has been pleasant to work with, but our messages and requests for calls back from the owner have turned up empty. We have lost confidence in Ugstad Plumbing, *** and are seeking a $7,030 refund for the defective heat pump.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.