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Business Profile

Producers

Pentair Inc

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Pentair Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pentair Inc has 4 locations, listed below.

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    Customer Complaints Summary

    • 128 total complaints in the last 3 years.
    • 33 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/23/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Pentair pool heater for almost $4k that was a significant investment, expecting it to meet a high standard of quality. Unfortunately, the product failed far sooner than expected, well within what should be a reasonable lifespan for an item in this price range.Whats more concerning is that Pentair has refused to take responsibility or offer any meaningful support. In my view, if a product fails prematurely, it is the companys duty to stand behind itespecially when it comes at a premium price.I'm highly disappointed by the lack of accountability and customer support. I am requesting that ********************** address this issue appropriately, either through a replacement, repair, or refund.

      Business Response

      Date: 06/24/2025

      Hello, 
      Pentair's Resolution Team is currently working with the consumer on the complaint and trying to find a resolution. The consumer should reach out to ******************************************* for any further assistance. 
      Thank you, 
      Pentair Resolution Team 
      **************

    • Initial Complaint

      Date:05/27/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a pool that was completed in the Spring of 2021. Since then, I have had to replace 3 Pentair Global Lights, which were not under warranty. Today, May 27, 2025, I have to replace a 3rd Pentair Global Lite. This light was already replaced in February 2023 and now needs to be replaced today, 5/27/2025. I have also had to replace two other Pentair lights-one in May 2024 and the other in June 2024. It cost over $3000 to replace these lights as they were not covered under warranty. It is unacceptable that these lights fail in only a few years time, with minimal usage (about 4 hours a night the lights are on), especially considering the cost of these lights. Additionally, the screenlogic communication needed repair in April 2022. My concern is the poor quality of these lights which need replacement after only a couple of years. *********** Tek of *********, ** completed the repairs.

      Business Response

      Date: 05/28/2025

      Hello, 
      Pentair's Resolution Team is currently working with the consumer on the complaint and trying to find a resolution. The consumer should reach out to ********************************************************************* for any further assistance. 
      Thank you, 
      Pentair Resolution Team 
      **************

    • Initial Complaint

      Date:05/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My complaint is with the recent quality of Pentair lock rings for your cartridge pool filter systems. CNCRP150, in my case. Specifically Lock Ring # ********.I purchased my first replacement ring, after years of quality service, in June of last year. Today, not even 12 months later, I find a hair line crack in the new ring and am obliged to replace it. $175 at the local Pinch A *****. *******************, **. Same store. Under new ownership now, so I didnt push the issue with the store. Nevertheless very surprised and disappointed with the product and the price. Bottom line, price notwithstanding, that lock ring is the most critical component in the entire filter system from a safety standpoint!!You guys NEED to do better than this!

      Business Response

      Date: 05/08/2025

      Hello, 
      Pentair's Resolution Team is currently working with the consumer on the complaint and trying to find a resolution. The consumer should reach out to ********************************************************************* for any further assistance. 
      Thank you, 
      Pentair Resolution Team 
      **************

    • Initial Complaint

      Date:04/15/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pentair pool equipment company manufactured defective pool lights in *********. Their design had a flaw which resulted in water leaking into the electrical compartment resulting in failure. Once they had enough complaints they redesigned their fixtures. However, knowing they had a design flaw they didnt bother issuing a recall. Additionally, when they replaced our first failed light, they were aware of the issue yet did nothing to inform much less replace all fixtures that they knew would fail well before their normal lifespan. In less than 4 years weve had 3 failures out of 5 total lights. We have spoken to multiple pool installers as well as supply houses that have told us the same thing. They had defective seal mechanisms. This is known industry wide. They redesigned the fixtures about a year and a half ago. I am filing this complaint because in my mind they are operating unethically. Before I retired my fortune 200 company manufactured products for public and commercial use. When we had a bad batch we recalled all of it and checked our customers inventory. If they had the defective product we pulled it and replaced it with good product. As a company we knew that all customers would not necessarily experience a failure. That was of zero concern to management. We stood behind our products regardless. These lights can only be purchased through a pool installer or pool supply house. They are over $700 each. So we as consumers have been significantly gouged and in effect, Pentair is profiting considerably by selling these lights to unknowing consumers. Thank you for providing me with an outlet to submit my concerns.

      Business Response

      Date: 04/16/2025

      Hello, 
      Pentair's Resolution Team is currently working with the consumer on the complaint and trying to find a resolution. The consumer should reach out to ********************************************************************* for any further assistance. 
      Thank you, 
      Pentair Resolution Team 
      **************

    • Initial Complaint

      Date:03/31/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Pentair 930W Pool cleaner online and it only worked for 20 minutes. I contacted Pentair to mention that the power supply was not working and requested a new one. Pentair advised that I need to have a technician diagnose the problem and I had to use one that Pentair recommends.After spending and additional $100, the technician stated the issue was the power supply. I do not understand why I had to pay someone $100 for 1 minute diagnoses that I already relayed to Pentair.

      Business Response

      Date: 04/01/2025

      Hello, 
      Pentair's Resolution Team is currently working with the consumer on the complaint and trying to find a resolution. The consumer should reach out to ********************************************************************* for any further assistance. 
      Thank you, 
      Pentair Resolution Team 
      **************

    • Initial Complaint

      Date:03/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had a pool built two years ago unfortunately, the pool plumber installed pentair pool equipment. We have had nothing but problems warranty issues. They keep coming out and fixing it however, it causes problems when my family wants to use the pool and we cant. The main pump goes out the filter system leaks the heater breaks. Their pool equipment is expensive and is junk.

      Business Response

      Date: 03/31/2025

      Hello, 
      Pentair's Resolution Team is currently working with the consumer on the complaint and trying to find a resolution. The consumer should reach out to ******************************************* for any further assistance. 
      Thank you, 
      Pentair Resolution Team 
      **************

    • Initial Complaint

      Date:03/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 26, 2025, I purchased a new Pentair Mastertemp 400 HD (Serial Number *************** from ************************** in *******. Approximately two days later, I observed small particles in the water, particularly noticeable in the spa. These particles were white on one side and brown on the other, resembling eggshells, slightly curved. On March 17, 2025, I contacted Pentair customer service and reported the issue, providing photographs of the particles via email. On March 25, 2025, ****** from Blue ****** ************ arrived on site. He opened the manifold and removed a handful of particles, which he identified as copper flakes. He noted that we were fortunate the heater was an HD model, or it would have already leaked. I once again explained that the water was new and provided him with the water test results. Despite this, ****** insisted that the issue was related to the water chemistry. He collected a water sample for analysis. On March 26, 2025, my wife, ******** ****, visited Superior Pool Products with a sample of the particles. The store manager, ****, advised her to contact ****, a sales representative from Pentair. ******** called **** and was referred to ****** True from Pentairs Warranty department.On March 27, 2025, ****** True called ********. From the outset, he insisted that the problem was related to the water chemistry, without having any prior knowledge of the water's composition. ******, who claimed to be an expert in the field, stated that he had been in the business for a long time and would not hesitate to "brag" about his experience, he does not care because soon he will retire anyway. Given the repeated dismissals and unprofessional conduct from Pentairs representatives, I believe the heater has a manufacturing defect that is causing the copper flakes. I find it unacceptable to be treated in such a manner, and I am requesting that the heater be replaced with the same model or that a full refund be initiated.

      Business Response

      Date: 03/28/2025

      Hello, 
      Pentair's Resolution Team is currently working with the consumer on the complaint and trying to find a resolution. The consumer should reach out to ********************************************************************* for any further assistance. 
      Thank you, 
      Pentair Resolution Team 
      **************

    • Initial Complaint

      Date:03/14/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Case #: TS04351330 Product: Pentair iChlor 30 Salt Cell Date of Original Purchase: September 2020 Warranty: 3 Years Replacement Date: September 15, 2023 Issue Date (New Failure): February 2025 Complaint Description:I purchased a Pentair iChlor 30 Salt Cell in September 2020, which came with a three-year warranty. The unit failed within the warranty period and was replaced by Pentair on September 15, 2023, using their designated repair/installation company.Unfortunately, in February 2025, the replacement unit failed again, only 1 year and 4 months later. I contacted Pentair customer support on February 19, 2025, and have since made more than six calls to resolve this issue. Despite multiple assurances from Pentair that my case would be escalated and that I would receive a call or email within ***** hours, I have never received any follow-up from them.Pentair has refused to stand behind their product and has denied any responsibility for the defective replacement unit. Their continued lack of response and refusal to take corrective action is unacceptable.Desired Resolution:I am seeking a replacement unit for the failed iChlor 30 Salt Cell since the replacement provided in September 2023 lasted only 16 months, which is significantly below industry standards for durability. Given the repeated failure of the product and Pentairs lack of communication and accountability, I expect immediate action on this matter.If Pentair fails to resolve this issue, I will explore other avenues to hold them accountable, including social media, consumer advocacy groups, and legal action if necessary.Thank you for your time and assistance.

      Business Response

      Date: 03/17/2025

      Hello, 

      Pentair's Resolution Team is currently working with the consumer on the complaint and trying to find a resolution. The consumer should reach out to ******************************************* for any further assistance. 
      Thank you, 

      Pentair Resolution Team 
      **************


    • Initial Complaint

      Date:11/16/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      HAD A MAJOR ISSUE WITH MY PUMP HOUSING EXPLODING RENDERING MY WATER LEVEL DROPPING BELOW THE SKIMMER. TUBING CONNECTED TO THE PUMP MALFUNCTIONED AND WAS NOTICED SHORTLY AFTER. I SHOULD NOT HAVE TO PAY FOR $15 TUBING AS A RESULT OF THIS INCIDENT. IN FACT, ONE OF THEIR CUSTOMER SERVICE MANAGERS INDICATED IN HIS 25 YEARS THAT HE KNEW OF ONLY TWO SCENARIOS THAT COULD CAUSE HOUSING TO EXPLODE. 1) FREEZING TEMPERATURE 2) HOUSING NOT INSTALLED CORRECTLY OR OVER TIGHTENED. WELL FOLKS I LIVE IN THE DEEPEST PART OF ***** SO WE CAN EXCLUDE NUMBER 1. NOW, PENTAIR WAS SO KIND TO EXTEND MY PUMP WARRANTY FOR AN EXTRA YEAR, BUT QUITE FRANKLY, I HAVE HAD NUMEROUS ISSUES WITH PENTAIR EQUIPMENT. I REALLY HAVE NO FAITH IN THIS EQUIPMENT LASTING OR WORKING PROPERLY. I KNOW THIS CABLE THAT WAS REPLACED IS ONLY $15, BUT IN MY MIND THAT CABLE FAILED BECAUSE OF THE AFOREMENTIONED INCIDENT. WHY SHOULD THIS HAVE TO COME OUT OF MY POCKET? AT LEAST PENTAIR SHOULD DONATE THIS MONEY TO A GOOD CHARITY.

      Business Response

      Date: 11/18/2024

      Hello,


      Pentair's Resolution Team is currently working with the consumer on the complaint and  trying to find a resolution. The consumer should reach out  to ******************************************* for any further assistance.


      Thank you,
      Pentair Resolution Team
      **************

    • Initial Complaint

      Date:09/24/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a pool installed in the Summer of 2023. All of the equipment that was used is Pentair Equipment and includes 2 pumps, a filter unit, a heater, a sanitizer and 3 light bulbs. Now, just over a year later, one of the light bulbs has quit working. I contacted the installer that stated that my warranty with them had passed and only included 1 year and was based on the workmanship not any equipment. They stated that the equipment warranty was through Pentair and it carried a 3 year warranty. They provided me with the Pentair contact number to have the light bulb replaced. I contacted Pentair and they stated that none of my equipment had been registered for the warranty. So I contacted my installer and had all of the equipment registered through Pentair. I called Pentair back and they stated that since all of the equipment didn't appear on the same invoice, they had to assume that the equipment was purchased separately in which case it would only have a one year warranty! Now everybody knows that parts may be ordered at the same time but not arrive at the same time, there are back order items and all kinds of different things that can occur that would show the equipment on different invoices. How are they installing the pool without lights? Just leave 3 holes inn the concrete empty? Pentair is forcing loop holes on customers to justify them not honoring the warranty of their equipment. A ********************** of equipment for a job should suffice as that group of equipment's warranty for that particular project. Pieced meal ordering and installation should have no impact on the final consumer. This is an unfair business practice and Pentair should be held accountable. I purchased the equipment in true faith and Pentair should honor the warranty in true faith. My pool equipment (all of it) should be under warranty through 8/17/2026.

      Business Response

      Date: 09/25/2024

      Hello, 
      Pentair's Resolution Team is currently working with the consumer on the complaint and trying to find a resolution. The consumer should reach out to ********************************************************************* for any further assistance. 
      Thank you, 
      Pentair Resolution Team 
      **************

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