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Pentair IncHeadquarters
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Reviews
This profile includes reviews for Pentair Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 48 Customer Reviews
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Review fromMike B
Date: 05/02/2025
1 starMike B
Date: 05/02/2025
Our MaterTemp Pool Heater stopped working for the third time in 18 months! We opened this claim at the beginning of April and we still don't have the part yet (for Error Code SFS). We have gone 30 days without heat in our pool because your company cannot provide us with a reliable pool heater, This is unacceptable! We spent a LOT of money on your Pool Equipment and to have it breakdown three times in 18 months is just WRONG!Pentair Inc
Date: 05/05/2025
Hello,
Pentair's Resolution Team has talked directly with the consumer on the complaint. The consumer should reach out to ******************************************* for any further assistance.
Thank you,
Pentair Resolution Team
**************Review fromFareba A
Date: 04/22/2025
1 starFareba A
Date: 04/22/2025
Poor quality I had the heater the ******BTU. Stopped working while was under the warranty. They send inspector and inspector confirmed the problem is the failure of heat exchanger but the company is not taking responsibility to replace or fixing it and they are saying is due to water damage. Not sure why they send inspector if they never had intention to fix or change the unit. I would not buy their products anymore. Their heater did not even worked 2 years and if I was not home something very serious could happen to my house with gas leakPentair Inc
Date: 04/23/2025
Hello,
Pentair's Resolution Team has already talked with the consumer about the denial of his warranty due to water chemistry.
Thank you,
Pentair Resolution Team
**************Review fromGongcha Pines
Date: 03/26/2025
1 starGongcha Pines
Date: 03/26/2025
Instead of reiterating the poor reviews, I'd like to ask if anyone can leave a review with viable competitors for Pentair's offerings.But I can confirm that Pentair's customer service, warranty, and products are terrible.Pentair Inc
Date: 03/27/2025
After researching the name and email in our system, we do not believe we have had an interaction with this consumer.Gongcha Pines
Date: 04/03/2025
Without disclosing too much information, this review is based on the **************** that Gong Cha Pines uses--and their warranties.Review fromCandace H
Date: 03/12/2025
1 starCandace H
Date: 03/12/2025
I purchased a Pentair Superflo Variable Speed Pool pump and after only 6 months, it broke. Pentair ******************* claims its due to freeze by pictures alone and won't cover it's replacement. Prior to this pump I had a Jandy Stealth pump which lasted over 12 years! 12 ******* with NO issue. I will NEVER buy from this company again as they do not make quality products but want to charge you high prices like they do.Pentair Inc
Date: 03/13/2025
The warranty claim was denied due to damage evident in the provided photo. The sheared retaining tabs on the lid, along with the housing crack near the discharge pipe, indicate the unit experienced internal force consistent with freeze damage.
We understand this is disappointing. However, identifying the cause through the photo provided prevents the customer from incurring unnecessary expenses. A service call for non-warranty related damage would result in charges for the visit and any subsequent repairs or replacements. We respectfully recommend the customer reach out to a local pool professional for a possible repair/replacement since this is not covered under our warranty policy.Review fromMichael D
Date: 12/11/2024
1 starSo we have pentair equipment for our pool and the salt board went out before the warranty was expired and they provided a new one and it went out in six months. Now we have to pay for a new one and the labor to install it. As long as you pay for it they will warranty it for one year but if they replace a bad part under warranty it is only good until your original warranty is up. Doesnt matter if it is only in for a day they will not warranty it if the original three years are up the day after installation. They have problems and they dont care about the consumer. There are other companies out there and I wish we had gone with a better company. DO NOT WASTE YOUR MONEY AND TIME ON THIS COMPANY!!!!!!!!Review fromJulie P
Date: 09/12/2024
1 starWould offer less than one star if I could. Bought ***** 1/4 HP Submersible Laundry Pump from Menards online March 2024. It was installed by licensed/bonded plumber. Switch went out within a month; plumber confirmed this and advised us to manually turn it on as needed while we contacted Pentair. Pentair said go to Menards and get a new switch even though multiple documents in the package say DO NOT RETURN TO STORE. CALL CUSTOMER SERVICE FOR PARTS. While arguing with Menards and Pentair about who owed us a new switch, the motor burnt up on pump. Plumber confirmed. We called Pentair customer service who said to return it to Menards. I explained wed already been down this road with the switch, that multiple pieces of paper in the box say DONT RETURN TO STORE. CALL CUSTOMER SERVICE. **************** *** told me to read warranty section of manual. He wouldnt tell me what it said, mind you, just advised me to read it. It says customer is responsible for shipping and labor costs for ***air, and they have the option to refuse ***air or ***lacement at their discretion after youve paid shipping costs. So long story short, buy a different brand or youll waste money on a useless product, waste time with customer service, spend more money on shipping and still likely end up with a pump that doesnt work. I notice Menards doesnt carry these in their stores (they stock a different brand) and Simers keep dropping in price, so Im guessing my experience isnt unique. No, thanks.Review fromMatt H
Date: 09/12/2024
1 starWater softner started leaking from the control valve. Sent in for a warranty claim, 3.5 months later, still no replacement. You can see the effects of hard water everywhere now. Buying a replacement on my own because this company is worthless. Buy a different brand. I can't buy a new unit so I'm stuck with them for now, learn from my mistake and so many others who have had similar experiences. I recommend someone else than Pentair.Review fromJonathan N
Date: 08/23/2024
1 starHorrible ***************** Originally bought an Ichlor 30 June 21 and had to have it replaced Jan 2022. Now the replacement went bad and they will only honor the warranty from the original defective device. Of course Im only 2 months out of warranty for that. No concessions, no help. Terrible company. Go with ******* or someone else.Review fromNathan L
Date: 08/16/2024
1 starPentair does not honor their product. Had an IC20 salt cell replaced 1 month before warranty went out and replacement that was sent lasted 3 months. they would not send replacement. they had every excuse you could thick of to not replace. will never buy Pentair Products again.Review fromWilliam B
Date: 08/05/2024
1 starI have purchased three Intellichlor IC40 EC salt cells for my ****** gal. pool since it was built. The first two lasted over five years but the last one purchased in July of 2023 and installed on August first lasted until June of 2024 - 2.5 months of use. I reported the warranty claim on 6/3/24 and was told to file a warranty registration which I did and was awarded warranty recognition the same day. I called back customer service on 6/11/24 and was told they were waiting for warranty verification which I explained was recognized on 6/3/24. They agreed warranty coverage applied, and I was told that the request for warranty claim would be forwarded that day. On 7/12/24 I again called customer service and was told there was no tracking number so the part was not shipped but I would now be placed on the "Hot List". I asked to speak with a supervisor but was denied as the "call volume was too great." I asked for a supervisor to call back when available - again denied. Now its 8/5/24 and still no communication or service from Pentair. This company has horrible/non-existent warranty coverage. I think nothing short of a lawsuit will move the needle. While I am an attorney, I hesitate to clog the judicial system with what should be an easy contractual warranty claim.
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