Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped my 2022 Tahoe off at the collision center located inside **** Belzers of ********* to be repaired after an auto accident. My insurance company approved to have my front passenger rim reconditioned due to damage, **** Belzers sent it off to a wheel repair shop, upon the return of the rim we noticed it was a different color than the other 3 rims on my truck. **** Belzers reached out to my insurance company and advised them that the rim could not be matched, my insurance company then agreed to replace the rim with a brand new rim, **** Belzers ordered a new rim and put it on the truck, this new rim DOES NOT match the other 3 rims either, **** Belzers agreed that the rims did not match but said there was nothing further they could do for us. They do not know why it doesnt match, and basically told me that there was nothing further they could domind you they have a set of rims that DO match my rims sitting in their dealership. When I told them I would not accept my truck as is, they told me that they were going to shut off the rental truck I have and take away my transportation. My truck had 4 matching rims before it was brought into their dealer to be repaired, I expect it to have 4 matching rims when I accept it. My insurance policy says my truck will be brought to pre loss condition, which means matching rims. **** Belzers is blaming progressive insurance saying they need to pay for 4 new rims, and progressive is blaming **** Belzers saying its a GM issue and **** Belzers needs to figure out. I want a resolution to my truck being brought back to pre loss condition!

  

  Business Response

  Date: 10/09/2024

  This has been resolved to the customer's satisfaction.  

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought this car in April of 2023. I tried to trade it in to webuyanycar.com in ********** on Saturday March 23, 2024. The person there showed me hail damage on roof of the car, the trunk and hood seem to have been replaced with no damage. The paperwork from the sales says nothing about hail damage. I tried to give Belzer's a chance to trade it, and I talked to ****** in finance. He claimed, for days, that we will trade the car and that he sent me a credit app. There was no email ever sent.i am tired of playing games, and want this car traded! They ripped me off! And, i have no gap insurance on it either, thanks to them.

  

  Business Response

  Date: 04/16/2024

  We have repeatedly tried to help ******************** and cannot seem to get resolution.  We wish him the best.

  Customer Answer

  Date: 04/17/2024

   I am rejecting this response because:
  
  -They claim they sent me an appt trade-in this car, and have not. I checked spam folders, etc.  Absolutely  lying from **** Belzers.  I will tell the Belzers I know. Wishing me luck is no resolution.  Arent you guys a legitimate business??  Stop gaslighting me and lets work on a solution.  
  
  

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I decided to purchase an electric car. On 5/3 I went to the dealership and leased a kia ***** I purchased a charger and wheel locks for approx. $900. The locks were not installed and I didn't get a charger. I had to buy one on my own, and had to go back to the dealership to get a refund. Now two months later, the locks still haven't arrived. I emailed and texted the dealership with no luck, so I put in a dispute on my credit card. The dealership has not responded.Now, worse, about 3 weeks ago, my car, which charges at night, stops charging after a few minutes and gives me a "Charge Interrupted" error. It doesn't give me enough charge to drive to work and back. I have tried contacting the dealership several times with no luck other than scheduling service out three weeks. *** said nothing other than to schedule with the dealer. It is basically now a very expensive paperweight, and no one seems to care. I have escalated as a "lemon" with ***, but that will take two weeks, too. They really don't care if I can't go to work.I am very disappointed that ***** cares, and with the pathetic lack of service or compassion at *** and **** Belzer's. I don't know how to fix this or get a car that charges (fuels). Please Help!

  

  Business Response

  Date: 06/26/2023

  We have an appointment for ***** next Monday July 3rd to diagnose the lack of charging issue.  I talked to ***** who is in **** and unable to bring it in at this time.

   

  ***********************

  ************

   

• Initial Complaint

  Date:05/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2021 ************** on Saturday April 14 2023 and dealt with ******* with " Fresh Start Program" i was told, after waiting for hours and hours, that another client came in and talked to sales person ***********************, then I asked for Keys back so I could leave. he said assessor was looking at my 2015 Chrysler 200. Finally, after waiting I only got ONE key fob and promised by last person I dealt with in "delivery" team they would get another. After telling ******* bout his on the phone, she said they spent $250k last year on key fobs and only give one if they are only given one. Not my problem. Then they should not sell the car. I also could not get my key fob back for my Chrysler so I could not leave. I was also told it was a done deal and felt like I had to sign paperwork. The payment, I was told, is way higher than I wanted. The key fob was nor delivered. You can never get a hold of ******* at all. i refuse to talk to her anymore. She has all excuses and nothing to offer. I was guilt tripper by saying they " got an exception" to get my deal done. i want my second key fob as i do delivery and need two. I told ******* this and others at Belzers, but they do not care. The seat does not adjust well and I have a bad back and told them this but again, they do not care. Considering legal action. Already talking to lawyers about this.

  

  Business Response

  Date: 05/08/2023

  ************************* has tried numerous times to resolve ************************ issues with no return phone calls.  *****, please call ******* at ************ for a possible resolution.

  Customer Answer

  Date: 05/08/2023

   I am rejecting this response because:
  
  ******* and i DID soeak and she offered no resolution.  Check your facts.  We did, in fact, talk then i was supposed to hear from her again and nothing. 

  

  Business Response

  Date: 05/09/2023

  I spoke with ******************** tonight.  We will be working hard to try to trade him out of the car he purchased and provide him with a second key if we cannot gain a bank approval that suites his needs.

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my vehicle into their repair shop after it was in an accident. First of all, it took them well over a month to do anything, when they told me it would only take a few days, I tried calling multiple times, they never answered or returned voice mails. Finally after showing up in person someone finally decided to look at the car, its like they pretty much forgot about it, and don't care enough to answer their phone. That was only the start of the problems. They didn't do anything to actually repair the car, or they are blatantly incompetent. They said my vehicle was "fine" and didn't need anything and charged me $500. They stated they gave it a test drive and found no issues, but when I looked over the paper work the mileage in was only one mile over the mileage out, so they clearly didn't test drive it and most likely just drove it around the parking lot. As soon as I started driving it the wheel was violently shaking and wouldn't maintain its lane at all. I brought it to another shop, they identified multiple problems with the frame, tires, located a pin that holds something together was completely gone and the car was not safe at all to be driven, now I'm out the money and was put into a very dangerous situation by this shop

  

  Business Response

  Date: 03/07/2023

  The ******** towed their vehicle into *****************************'s after "hitting a snowbank".  We do apologize for the delay.  We diagnosed the vehicle and found they have multiple issues on their 2015 Chrysler with over ******* miles on it.  The ******** paid to have the wheel speed sensor fixed and declined any additional service that we recommended.  The work that the ******** approved was done and the recommended work they declined was not. 

  Customer Answer

  Date: 03/07/2023

   I am rejecting this response because:
  
  First off, in no way did you recommend any repairs to my car other then "retreading" the tires and replacing some cord they said was not related to the damage but more of a routine fix, that was the ONLY thing I declined. I asked if it needed an alignment, your shop said no. Judging by the odometer they did not test drive it, I asked if it was safe to drive and the shop said "YES". As soon as I drove over to my house, I could feel the car VIOLENTLY shaking and unable to maintain its lane. I had it towed to a different shop and they quickly identified multiple issues with it and stated in no way was this safe to drive. The bottom line is that this shop put me in a very dangerous situation and either through blatant incompetence or sheer laziness failed to either properly notify me of what was necessary, or didn't know what was wrong with it in the first place and were simply just getting the car out of their shop by putting in the bare minimum effort. This only further adds to my frustration because what they were suggesting was tearing the entire vehicle apart to "maybe" identify a problem that was unrelated to the accident and thus would not be covered by my insurance plan, when this other shop identified these problems within minutes of looking at it. I would like an explanation on why you failed to find these problems.

   

• Initial Complaint

  Date:12/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in April, we saw a *** ******* on the *** of Lakeville's website. My husband and I called and then drove there to look at this particular vehicle. When we got there, they said that one is in transit and should be in within 2 weeks (we understand that the salespeople don't have control over that). We wanted to put money down to hold it when it came in. They said they can't hold cars at that time and that they would get back to us when it came in. The price was $37,359. About a week later, we got an email (with the same price) saying to call to confirm availability and lock in pricing. Fast forward about **** weeks, they called us on a Monday and said they changed their policy and would now accept holds. We said great, we'll be in to put money down. We looked online and the price was the same. When we got there, they had changed the price to $2500 more than what it was advertised for and for what we got an email for. After getting the run around from the manager, he called us and said he would take $1000 off so that we would be completely satisfied. COMPLETELY SATISFIED??? Honoring your price would make us completely satisfied. The price was already high because of the demand at the time and we knew that. We didn't think we'd get screwed over by this business. We had been waiting for over 2 months for this car and we knew that if we didn't get it now, who knows how long we'd wait for another one to become available. This has been a horrible car buying experience and we think that is a terrible way to run a business by s******* over customers. We still have the email that they sent in May if anyone is interested in talking with us about this.Thank you,**** and *********************************** ************

  

  Business Response

  Date: 12/23/2022

  ******* and **** began corresponding with us in 2021.  They are correct that we did not hold cars at that time but made a change to help clients secure in-transit vehicles.  At that time, most *** dealerships were selling ***'s well above MSRP.  On 6/7/22 ******* and **** agreed to pre-purchase an in-transit *** at an agreed upon ********** below the market vs competing *** ************** On 6/9/22 ******* called our dealership and was not happy they agreed to the deal.  I listened to this conversation which we have recorded for training purposes.  ******* seemed to understand the current pricing after consulting with ***********  *****, understanding ********* concerns met with the *** ******* who made a $1,000 concession in pricing for ******* and *********  ***** called ******* and gave him the good news and reiterated if this was not going to make them completely satisfied we would unwind the pre-sale.  I listened to this call as well and ******* seemed extremely appreciative and was thankful and said that they would be satisfied with that solution.  ******* and **** were given two more weeks to take or not take the better deal but on 6/22/22 the vehicle arrived and they agreed to purchase the *** and took delivery.  ***************************** gave ******* and **** a $1,000 off a price they agreed to, gave them every opportunity to back out of the deal, and was told they wanted the deal and would be satisfied.  Six months later, we are sorry they don't feel as good about their decision as they did in June but feel we have acted in good faith.  

  Customer Answer

  Date: 01/06/2023

   I am rejecting this response because:
  Again, when they said they were now accepting money down to hold the car, the price was still the same as it was advertised for back in late April/early May $37,359. Then the next day when we came in to drop off payment, they switched  the price to almost $2500 more. We showed them the email and they said there was nothing they could do because cars are in high demand. They knew what they were doing because there was a shortage of cars and if we didn't agree to what they said, then someone else would buy it and we would still be looking for a new vehicle. We had been waiting for over 9 weeks on this one and didn't know when another would become available, so they knew they had us over a barrel.  I have tried to contact *** and nobody has responded so it was not that we have been okay for the last 6 months. We have not been okay with this whole process from the day they switched the prices on us, and we won't be until they agree to give us the money back that they scammed us out of. This is not how any business should be ran.