Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have recently put my townhome for sale and have a Buyer, close date, etc. In reading the resale disclosure documents we were made aware of an outstanding hail damage claim (for damage that occured 5 years ago), as our association and management company has been working with the insurance company to agree on the claim. As the claim is outstanding, it is unclear what the owner financial responsibility would be and I have been asking for an estimated amount and a timeline for the steps (past and current) that are happening in the process. The management company representative refused to provide this and he refused to inquire with the adjustor/insurance company. As a result, I am likely to lose a sale on my home.

  

  Business Response

  Date: 06/24/2024

  We are following the direction of the ******************* of ****************************** claim has been discussed at over 20 homeowner association ***** of ******** (***) meetings. The ******************* of ********s hired a Public Adjuster (PA) to process the loss and we are not involved in the loss. The *** has demanded an appraisal with the insurance company and that was granted last fall and this began May 30.

  The Association's PA informed us there is not a timeline for when we will have a determination from the appraisal panel (Panel), and no estimate of a timeline could be provided, nor is it possible to estimate any financial exposure a homeowner may have until the Panel completes their work. The PA was quite clear to us that there would be no updates available until the Panel completed their work.

  This information was communicated first to the buyer's real estate agent at least two days prior to our conversation with **************, then to ******* real estate agent at least a day before our conversation with her,and then to ***** promptly after she made her inquiry. While we could have contacted the PA, the response from the PA would have been identical to the response we had received the week prior and which was previously communicated.

  ***** also demanded we provide contact information for the ******************* company's adjuster, and the Association's PA and we refused. This is a claim under the ****************************** policy and she is not a party on that policy. Additionally, the ***** of ********s has not authorized anyone other than the PA to communicate with the ******************************* or the Association's representative on the Panel.

  It is not possible for us, the ***** of ********s or the Association's PA to communicate with the Panel and the information ***** is demanding is NOT available until the Panel has completed its work. This too has been communicated to *****.

• Initial Complaint

  Date:03/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There has been issues with dogs in our HOA, specifically pet owners letting dogs urinate and defecate on the evergreens around homes, specifically mine which is a clear violation of the **** There are also loose unleashed dogs in the community. In early January all this was reported to Omega and requested a broadcast letter sent out about the rules. Nothing was sent out and the problem continues. The last couple years the plowing of snow has been poor and when I sent a request to have the workers shovel around the house before they plow, something they have done until 2-3 years ago, was told it's not in the contract. Requested copy of the contract-no response. This was filed 2/19. On 2/26 put another request about dogs using the shrubs again with condo owner number. With no response, another email sent 3/1, called several times that day and left a message with Omega to call back 3/1 and again 3/4. They never responded by email or phone call. For the last two years Omega responds to residents when they want and ignore others. This is a poor way to run a business, they used to be better.

  

  Business Response

  Date: 03/08/2024

  Thank you for the feedback. We have received this request, and it is in process. We expect something to go to all homeowners regarding pet waste early next week. I hope this is helpful. Please reach out with any questions.

  Customer Answer

  Date: 03/11/2024

   I am rejecting this response because:
  

  Omega is ignoring the issue that has been brought to their attention in early January. Omega sent out a letter regarding pet cleanup on 3/8 but had nothing about pets not using shrubs/evergreens including those along the condos. In the *** ***** states they are not permitted to let pets use those areas to do their business. There is a huge grass area on the other side of the sidewalk away from the homes for that. I've stated this several times to Omega in emails or requests over the last two months and don't understand why they are balking at dealing with this or even including in broadcast message like the one sent out last Friday.

  
  

  

  Business Response

  Date: 03/11/2024

  Hi *****,

  We work with the board to send approved communication to homeowners. I do apologize that that process can be time consuming. The recent communication to homeowners was approved by the board of directors as a first step. The board and management do not wish to communicate strongly with every homeowner because of the actions of a few. As stated in previous emails with you directly, Management is happy to address rule violations with individual homeowners when provided the necessary information.

   

  Customer Answer

  Date: 03/12/2024

   I am rejecting this response because:
  I HAVE provided the necessary information not only in an email directly to Omega today but also in the 2/26 request submitted through Omega's online website. Is anyone looking at these? It is incredibly frustrating to submit a request and get no response.
  
  

• Initial Complaint

  Date:08/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Omega is the property manger for my ***** They have sent me collection letters from there attorney trying to force me to pay 5 months "in advance" of my ***** fees and another $250 fee which i dont know what its for but they Never respond to Anything. There is Nothing in my ***** "by laws" that allow this kind of advanced Billing as I pay my dues on time Every month. They know they are Bound by the the "By -laws" of my ***** but still went forward with there so called "Acceleration" of my dues. Thank You.

  

  Business Response

  Date: 09/05/2023

  The current amount due on your account is valid and ********************** as well as the association's collection attorney has responded regarding what is due and why.  We have also sent you a ledger of your account.  If you would like additional information or want the information provided again, you can reach out to the association's collection attorney, and they would be happy to run through it again with you.  You can also reach out to them via email, of which you have her contact information.  Thank you.

  Customer Answer

  Date: 09/06/2023

   I am rejecting this response because:  As requested by Omega's collection Attorney, I responded  to and disputed "Every *****" of the $2,800 dollars  that they are charging me.  Their attorney said she would get back to me 6 weeks ago but I haven't heard a thing.  Ive also had a consultation with my own attorney and again was advised that I'm not obligated to pay "5 months in advance to Any entity".  Omega is not allowed to make up their own rules as this ***** is Govern Souly by the By laws which covers Nothing about Paying 5 months in advance.  They are Also charging me $250 but dont list what its for?  They are also charging for a half a bucket of dirt to repair maintenance damage from **** that i already paid for thru my dues.  Also, they wont respond as to why they got rid of the best insurance company for the ************* which is $1000 more and we cant  use are Grills any more and are charging us $100 initial fine then $15 day just for storing them on the deck    I spoke to the owner of the current insurer, he said that we "Can in fact" store the grills on the deck.  Since they dont respond to anyone, this only proves that Omega is a despicable ********************** caring Only about making even more money from $100 initial fine and then $15 a day defying their own insurance company's rules about grill storage.   Thank You.  Sincerely, *************************;  Below is a statement from the Insurer about storage of grills.

  Your next concern is regarding grills.  With this new policy, grills
  CANNOT be used within 10ft of the structure.  Structures include decks,
  awnings, garages, etc.  "They can be stored"  on the deck
  
  

  

  Business Response

  Date: 09/06/2023

  Omega has responded accordingly as well as the association's attorney.  All collection items and charges are based on the collection policy for the association.  Again, if the owner would like to discuss the charges and fees on his account and why they were applied, the collection attorney is available to review.  Thank you.

• Initial Complaint

  Date:06/13/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My unit has high level of radon gas. I reported this to them. My homeowners insurance agent told me to contact them to have them pay for the correction to this problem. It has been over two months or close to that and I have not heard from them.

  

  Business Response

  Date: 06/26/2023

  This owners complaint was submitted to our portal on 4/25/2023 the community manager for this ********************** responded to her the same day. 

  See below 

  CAM: Reply to Owner - Close
  Author: ***** Stendal
  04/26/2023 10:36:18 AM
  Sent To: Homeowner
  EmailFormatted Note
  Good morning *******,
  Radon remediation is the responsibility of the Homeowner and there are remedies that you can implement. It is not necessarily the case that all the homes will have a problem with radon, in fact an immediately adjacent home may NOT have a problem.
  When you are ready to implement the radon mitigation measures please submit an architectural request documenting what changes to the exterior you will be making so the Board can review and approve prior to the installation. Attached is an arcc request form that you can use to submit your request when you are ready.
  Best,
  *****

• Initial Complaint

  Date:02/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account# ********- Last October quarterly association statement bill was due 10/1/22 and paid by 10/11/22 due to receiving the bill near the time we paid it. I paid it as soon as I could. Nowhere on the bill statement did it state anything about a late fee. The problem is that we received the next quarterly statement due for 01/1/23 in the mail on 2/3/23, the most recent time we checked the mailbox prior to that was 1/27/23 which if you count that date it is still receiving it late. They not only issued a $30 late fee we were unaware of in October but also for the January statement that they were late in sending to us which I found out upon checking the mailbox on 2/5/23 to see the late fee assessed for the statement they were late in sending . On 2/6/23 I called and spoke to a representative and they claim it is not their fault and very adamantly, rudely and unprofessionally denied any fault or any possible fault or mistake on their end which in itself is not a standard behavior. They said they could not do anything and that I would have to email my request for the late fees to be taken off to their committee board department. I did so and did not hear back. So I emailed back and on 2/6/23 they responded that they could not do anything about the $60 in late fees. This a complete violation and mishandling of customer service and ethical business practice. This completely unacceptable behavior and there is absolutely no excuse to us this way.

  

  Business Response

  Date: 02/27/2023

   Thank you for bringing this to our attention.  After review of your correspondence, we would like to remind you that while we do send out statements to the homeowners as a courtesy, they are not required.  Homeowners are still obligated to send in their quarterly assessments/dues by the 1st of the month.  If payment is not received / posted to your account by the 15th, a late fee is assessed.  We would be happy to discuss the late fee removal with the ***** of ********* if you would like to reach out to us.  Thank you.

  Customer Answer

  Date: 02/27/2023

   I am rejecting this response because:
  
  It has been clearly communicated to you in writing the issue we are having without agreeing to help us or offer a direct resolution. Why is a billing issue not being handled by the workers in billing and payments rather board of directors? If this type of complaint doesnt reach the right department, is that not a big problem? Please make sure this complaint goes to the right department instead of not taken any accountability nor an appropriate response to this level of a complaint. I want to be very clear about this, we do not deserve to be treated this way and there zero excuse for the mishandling of our billing. 

  

  Business Response

  Date: 02/28/2023

  Again, if the owner would like to discuss the removal of any late fee, this can be discussed with the ***** of **************** Omega Property management handles the day to day operations of the community, however, the ***** of ********* makes the final decision regarding waiving of late fees or charges to an owner's account.