Business ProfileforMaplewood Toyota

I was introduced to the salesman Emmanuel ****** over the phone by a friend and he told me he had the car I was looking for $500 above my asking price after all discount deals. Since I sold my car before purchasing a car, I was in a crunch time to pick up my kids and had few hours to come to the dealership to close the deal if all went well. Once I came to the dealership, I realized the price of the car was actually over $3k of my asking price but I allowed him to talk me into taking this deal as he explained that the car was actually almost $5k above the asking price and that I was lucky to get such a great deal on the car that day. It was pick-up time for my kids and I had to go so, I was persuaded into paying for the car. I quickly checked but only noticed after I got home there was a passenger's door weather strip ripped off. On the third day, when I brought the car back to return, the salesman did not want to talk about it at all and denied ever bringing me to that dealership to pretense a deal and switch up. Per my request to speak to his manager Joseph Petrusa came to me with the most disturbing attitude, starting off with " Young lady I TALKED TO Emmanuel AND HE INFORMED ME EVERYTHING AND I WILL NOT REGOTIATE OR TALK TO YOU. YOU BOUGHT THE CAR AND WE ARE DONE" I asked him if he was even willing to give me the opportunity to listen to my side but he refused and asked me to leave. I asked him if there was any policy or any legal paper that I signed that said this sale was final but apparently it did not matter. I tried to talk to another co-manager but he asked him to NOT interfere with his team and decisions. Mark Swenson could only try to help de-escalate the situations at the time but could not do much else. I was beyond shocked at how I was mistreated yesterday. The manager Joseph Petrusa was beyond unprofessional and disrespectful! No wonder the salesman felt so comfortable behaving that way, his boss was out of control.