Business Profile

Bed Sales

Sleep Number Corporation

Headquarters

Complaints

This profile includes complaints for Sleep Number Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,147 total complaints in the last 3 years.
356 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/15/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to express my deep disappointment and frustration with my experience purchasing a Sleep Number mattress. I received misleading information from your sales ***resentative and a lack of accountability from your customer service.During my initial visit, I tried the C2 mattress and was interested in something softer. The sales *** recommended the C1, claiming it was softereven though it wasnt available in-store to try. I was hesitant, but the *** assured me of the 100-night return policy and explicitly told me three separate times that the only non-refundable amount would be the $150 delivery fee. He confirmed I would be refunded $749 out of $899, which was a major reason I agreed to purchase a mattress I had never tried.When the mattress arrived, I followed the instructions carefully and tried different settings, each for at least five days. The C1 was not only much firmer than the C2 I tried in-store, it was so uncomfortable that it caused back and shoulder painworse than my old $200 mattress.When I called to initiate the return, I was blindsided by an additional $250 fee that was never disclosed. After expressing my frustration, customer service agreed to reduce the return fee to $125. When I called again, another agent said the fee was actually $150 and they reduced it by just $25. This inconsistency and deception have been incredibly **************** make matters worse, the store manager acknowledged the miscommunication, admitted the sales *** needed to be clearer in the future, and apologizedbut said there was nothing they could do for me. I find this unacceptable. Their mistake directly cost me $125, and I only purchased the mattress based on false information that your ***resentative provided ***eatedly and confidently.I am respectfully requesting a full waiver of the $125 return fee. I am not seeking compensation beyond what I am owedI am simply asking for Sleep Number to stand by the terms I was clearly promised at the time of purchase.
Business Response
Date: 05/16/2025

May 16, 2025

Better Business Bureau of Minnesota & ************

RE: ****
Case # ********

Dear Better Business Bureau:

Thank you for the opportunity to respond regarding the complaint of our customer, Ms. **************** **** purchased her bed on 3/24/25, it was delivered on 4/4/25.   I reached out to the store for a copy of the terms and conditions of sale signed by Ms. *********** All customers are responsible for the delivery and pick-up fee should they decide to return the mattress. Our Terms and Conditions clearly state that the customer is responsible for the shipping and return fees.

Our sales professionals are trained to lead with transparency and ensure that all customers understand the contours of our return policy. In this situation, the customer was aware of the policy, initialed and signed reflecting her understanding, and decided to make her purchase. We stand by our policy as presented to the customer.

Our customer service team made fair compensation for any misunderstanding.

Executive Team Consultant
Initial Complaint
Date:05/14/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Transaction - March - May 2025 Original Purchase Date - 02/2025 Original Deliver Date - 05/2025 I have a SleepNumber Climate360 King **** with split top.Initial purchase, I was advised by Salesperson that the mattress had a 25 year full warranty for all replacements including a one-time full mattress replacement that could be activated by the *********** late March 2025 I contacted ********************** about my mattress pulling out from the center and it was suggested that a technician. Come out to add straps. In that call, we were advised that the warranty is limited and for a technician to come out the charge is $199.95. Reluctantly I paid a reduced fee after speaking with a supervisor. The straps were added but the mattress is still spreading over the side. Technician advised that the straps were the best remedy. The magnets are in place nothing more can be done.Saturday, I visited my local SleepNumber store to purchase sheets because my sheets ALWAYS rip at the split even though I am purchasing the SleepNumber sheets which are in excess of $225. I advised the Salesperson about my issue and he suggested that maybe the fabric on the mattress around the magnets is stretching which would not detach the magnet but cause the mattress cover to stretch over the side. Today less than 45 days later, my bed is throwing an error. I called ***************** after running a diagnostic the agent received same error, asked me to check the under bed connections and I see disconnected wires and a white s**** or s**** top on the floor beneath my mattress. The agent informs me I can fix the bed myself or have a technician come out which is $199.95. Its clear if wires are detached and screws are falling this is a result of the last technician visit being incompetent/incomplete in putting the mattress wholly back together. Yet as a customer, I am expected to pay again to send a technician to fix an exasperating problem that is not being repaired correctly.
Business Response
Date: 05/15/2025
May 15, 2025

Better Business Bureau of ********* & ************

RE:
RE: Case # ********
Sleep Number Customer # ***

Dear **********************:

Thank you for the opportunity to respond regarding the complaint of our customer, ****.

The customers bed was purchased 2/14/2023 and delivered 4/11/2023. The warranty that applies is a 15 year limited warranty which includes full coverage for replacement parts and installation service calls during the first year. In years 2-15, the customer will be covered for replacement parts at a prorated cost where Sleep Number will incur the larger responsibility of the cost at the beginning and the responsibility for the customer will increase as the years of ownership increase. All requests for a technician to troubleshoot the bed will be fee-based. Though most parts can be installed by the customer,if a technician is requested to install parts after the first year, the customer is responsible for the technician fee of $190+ tax if applicable. Terms of the customers warranty can be reviewed by visiting ***********************************************.

All bedding collection items carry a one-year warranty against manufacturer defect (excluding the total protection mattress pad which has a 10 year limited warranty). Within the first year, if a defect is discovered and reported, we are happy to replace the sheets which I can see the store has already taken care of for the customer at no additional cost.

If the customer has additional questions, we encourage them to reach out to our customer service team at ************** and ask to speak with a supervisor to further address the customers concerns.

Best Regards,
Executive Team Consultant
Customer Answer
Date: 05/15/2025
I am rejecting this response because:

I did reach out and ask to speak to a supervisor on the call. The agent after confirming the error from the bed was visible on her end, advised a supervisor was not available. When I asked to have a supervisor contact me when available she stated that they were an inbound only call center.
The **************** team at ********************** consistently provides contradictory information. However, for the sake of resolution I will continue trying to reach someone who can assist.
I mean honestly this complaint alone should have prompted an outbound call but instead they respond with additional effort from the customer to resolve. Its quite ridiculous
Business Response
Date: 05/16/2025
May 16, 2025

Better Business Bureau of ********* & ************

RE: ****
RE: Case # ********

Dear Better Business Bureau:

Thank you for the opportunity to respond regarding the complaint of our customer, ****.

Our position remains the same. The customers bed was purchased 2/14/2023 and delivered 4/11/2023. The warranty that applies is a 15 year limited warranty which includes full coverage for replacement parts and installation service calls during the first year.
The service provided previously at a reduced cost, was to address an issue with the cover and adding straps to help keep it in place. The current issue is for the foot warmers. This is a new issue and service. The technician will investigate the missing s**** and wire at the same time the footwarmer is replaced.

Best Regards,
Initial Complaint
Date:05/13/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May Concern: I am filing this complaint regarding two transactions made through the Sleep Number mobile app for products that were never confirmed or fulfilled by the company. On May 11 and May 12, 2025, my account was charged $127.99 on each date, yet I never received a confirmation or any indication that the orders had been processed. Following this, my wife and I made several attempts to contact Sleep Number customer support. Despite being placed on hold for a total of over five hours, each time we were finally connected to a representative, we were told that nothing could be done. The representatives we spoke with were not only unhelpful but also rude and demeaning in their tone. Eventually, I spoke with a representative named **** at extension 433, who informed me that a ticket had been created (Ticket Number: INC0541704) and forwarded to the management team. When I requested to speak with his supervisor for further clarification, I was told that his supervisor does not speak with customers. This lack of accountability and unwillingness to resolve a legitimate customer issue is unacceptable. My wife and I have previously recommended Sleep Number products to our friends and family, but we are now seriously reconsidering that endorsement due to this experience. At a minimum, I am requesting: A full refund for the two unauthorized charges of $127.99 each. That the product we attempted to order be sent to us free of charge in recognition of the poor customer service experience. A follow-up call from a senior executive ideally the CEO with an apology for the way we have been treated as loyal customers. Thank you for your attention to this matter. I hope for a prompt and fair resolution. Sincerely,
Business Response
Date: 05/14/2025
May 14, 2025

Better Business Bureau of Minnesota & ************

RE:Mr. ****
Case #********

Dear Better Business Bureau:

Thank you for the opportunity to respond regarding the complaint of our customer, Mr.****.

We sincerely apologize for the inconvenience and frustration this may have caused. The order is being actively monitored as it progresses through our system. Our IT team is currently working on adding Mr. ***** order to his account and he will be notified promptly upon completion.

Since filing this complaint, a member of our Executive Team has reached out via email.We encourage Mr. **** to respond to his email.

Best Regards,

****** H

Executive Team Consultant
Initial Complaint
Date:05/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a sleep number bed and the topper needs to be replaced. Its under warranty but its pro rated so I had to pay $559.81 on March 15, 2025 Order #: ***********. I was told that the item was delayed by 30 days. Then I received another email on 3/18/25 saying it was delayed until 4/28/25. It didnt show up by the last date so I emailed them and didnt receive a response. I then used their online support chat and had to enter all the information about the transaction and then got disconnected. It then connected me to another agent and the same thing happened. I did this 4 times. Once they said they closed one of the warehouses where they made the product. I then tried to call multiple times could not get through to a real person. Im sure they are completing new orders and delaying warranty issues indefinitely. Im ****************************************************** so Im hoping the BBB can get somewhere with this as I really need my bed.Thanks
Business Response
Date: 05/07/2025
May 07, 2025

Better Business Bureau of Minnesota & ************

RE:Mr. ****
Case #********

Dear Better Business Bureau:

Thank you for the opportunity to respond regarding the complaint of our customer, Mr.****.

We are experiencing delays and sincerely apologize for the inconvenience and frustration this may have caused. The part is currently on backorder. The order is being actively monitored as it progresses through our system. Mr. **** has been added to the priority list for expedited shipping once the cover is available. I have requested a review of our chat support interactions with Mr. ******* will review and look for potential areas of improvement to enhance our chat support interactions.

Mr.**** will receive an email with tracking once his order ships. Thank you for reaching out to us. We appreciate the feedback.

Best Regards,

****** H

Executive Team Consultant
Customer Answer
Date: 05/07/2025
I am rejecting this response because: Nothing was answered here. This is going on the eight week which is extensive and Im getting inconsistent responses. I need to know when this will be completed. I need my bed back as its already difficult sleeping with my disabilities.
Business Response
Date: 05/07/2025
May 07, 2025

Better Business Bureau of Minnesota & ************

RE:Mr. ****
Case #********

Dear Better Business Bureau:

Thank you for the opportunity to respond regarding the complaint of our customer, Mr.*****

We stand behind our original response. We are experiencing delays and sincerely apologize for the inconvenience and frustration this may have caused. The part is currently on backorder. The order is being actively monitored as it progresses through our system. Mr. **** has been added to the priority list for expedited shipping once the cover is available. I have requested a review of our chat support interactions with Mr. ***** We will review and look for potential areas of improvement to enhance our chat support interactions.

Mr.**** will receive an email with tracking once his order ships. Thank you for reaching out to us. We appreciate the feedback.

Best Regards,

****** H

Executive Team Consultant
Initial Complaint
Date:05/06/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When we bought our bed and paid Sleep Number to install they didnt install the bed correctly to there insulation spec and now we our having issues with the mattress. There should be a total of 5 magnets installed on each mattress and the installed only 3. This has caused to much stress on the magnetic and has caused the fabric to tear were the magnetics hold the matters to the frame. There is no why of known tell the damage was done. I called sleep number and even know it was a insulation issue with there company they want to charge me over $700 dollars for there mistake.This is why I am filing a complaint.
Business Response
Date: 05/07/2025
May 07, 2025

Better Business Bureau of ********* & ************

RE:*** ****
Case #********

Dear Better Business Bureau:

Thank you for the opportunity to respond regarding the complaint of our customer, *******.

Since filing this complaint, a member of the Executive Team has spoken with *** ****,and we are working toward a satisfactory resolution. We sincerely apologize for any inconvenience and frustration this issue may have caused.

Best Regards,

****** H

Executive Team Consultant
Customer Answer
Date: 05/12/2025
I am rejecting this response because:

Even though we are talking and working on a solution we havent agreed on a solution yet. Once a solution is agreed on I will be more than happy to close out this claim.
thanks
Business Response
Date: 05/14/2025
May 14, 2025

Better Business Bureau of Minnesota & ************

RE:Mr. ****
Case #********

Dear Better Business Bureau:

Thank you for the opportunity to respond regarding the complaint of our customer, Mr.****.

We stand behind our initial response and a member of the Executive Team has reached out to Mr. **** again today. We are working toward a satisfactory resolution by replacing the magnet kit at no cost. We sincerely apologize for any inconvenience and frustration this issue may have caused.

Best Regards,

****** H

Executive Team Consultant
Customer Answer
Date: 05/19/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:05/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a sleep number bed. Our salesman told us how we should get an integrated base for the bed, and when he showed us the picture, the base had legs attached to it. When the base arrived, there were no legs, so the base is completely pointless laying on the ground. Thankfully, we were informed of a 100 night free trial. What our salesman again neglected to tell us is that if you choose to return something, there is a $250 fee for them to come pickup the base. This was never stated or mentioned to ***** make matters worse, the pickup dates are only available on weekdays, and you don't find out until two days beforehand the 3 hour window in which they will pick the bed up. The window could fall during work hours, and you are screwed and have to reschedule 2-3 more weeks out. Even worse, if you can't make it and try to reschedule, they can penalize you or take away part of the refund. It is completely deceptive, and manipulaitive. They expect us to wait on them, and/or take PTO, and charge us $250 for something we didn't want. On top of it all, I spent $500 on the initial base and won't get half of that back thanks to the delivery fee that they didn't tell us about. I have tried getting things fixed via customer service and they are not helpful at all and say "there's nothing we can do". So now I am stuck on Wednesday hoping that they don't come pickup the base between ***** of our 2-5 window because I will be at work.
Business Response
Date: 05/07/2025
May 7th , 2025

Better Business Bureau of ********* & *****************;
RE: *****
Case # ********
Dear Better Business Bureau:
Thank you for the opportunity to respond regarding the complaint of our customer, Mr.***
A member of our Executive Team has reached out by phone to work on a resolution.

Best regards,
Executive Team Consultant
Initial Complaint
Date:05/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a sleep number 360 climate control bed king size split for ****** dollars here in *******! The bed was purchased February of 2024 and delivered to me February 9 of 2024. I gave them an immediate ***** dollars down on the bed and financed the rest through ************** to whom I pay 300 dollars monthly to. This bed is advertised as a complete cooling and heating bed with everything youd expect on an ****** dollar bed ! So far Ive had 3 visits for repairs because the bed keeps breaking as far as heating and cooling, the bed was purchased with a full warranty of ************************************************************************************************************ November of 2024 it did NOT work so it was discovered that the entire brain ( computer of bed was bad) they returned and replaced the entire system of the bed also in November 2024, by march of 2025 it once again is broken and now they are telling me I must pay for installation of yet another new computer system for the bed. Yet none of this was explained upon purchase of the bed and these warranty exceptions they state its a 15 year warranty which I pay for, I have once again called them and explained the bed has the same problem again, they told me I need to pay for installation of any piece that now breaks. I paid 190 dollars more and the company has sent me only the foot warmer pad not the system, this is NOT the problem, so now I have paid for an installation on the bed for this may 8 and it is not going to be the issue! I believe as a consumer of this type quality bed they are advertising that this bed at a price of ****** dollars should not be breaking at all within a years time not to mention 3 times, I still owe about ****** dollars on this bed and they wont refund me nor just replace the entire bed. They want me to keep paying for pieces of a bed that keeps breaking! The resolution I want for this bed is a new bed!! Or considered paid due to the fact its not as advertised!
Business Response
Date: 05/06/2025
May 6th, 2025
Better Business Bureau of ********* & *****************;
RE: *****
Case # ********

Dear Better Business Bureau:

Thank you for the opportunity to respond regarding the complaint of our customer, Ms.****
We sincerely apologize for the inconvenience and frustration this issue has caused. To address the customer's concern ******** will have to reach out to Sleep Number customer service. We can be contacted Monday-Friday 8:00AM-4:30PM and Saturdays 10:00AM-2:00PM central time at **************.
?
Best regards,
Executive Team Consultant
Initial Complaint
Date:05/05/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Contracted with Sleep Number on April 13 2025 to disassemble our Sleep Number bed on Monday May 5 due to new carpeting being installed on May 6 and to reassemble it on Wednesday May 7. Each visit costs $250 each. We received confirming emails on April 17 AND April 29 for the reassembly on May 7( we have the emails available if you need to see them). AT 4:23 PM Friday May 2 we received an email saying the reassembly would be done Thursday May 8. We contacted Sleep Number immediately to remonstrate with them requesting them to honor their contract for the original date or to adjust the fee for their inconveniencing us, They refused on both counts.
Business Response
Date: 05/06/2025
May 6th, 2025
Better Business Bureau of Minnesota & *****************;
RE: *****
Case # ********
Dear Better Business Bureau:
Thank you for the opportunity to respond regarding the complaint of our customer, *******
We sincerely apologize for his experience and the frustration this may have caused. We will refund half of the disassembling service of $125 the refund will be settled within 7-10 business days to the original form of payment. We will use this as a coaching opportunity to improve customer experience and appreciate ******* sharing his feedback.

Best Regards,
Executive Team Consultant
Initial Complaint
Date:05/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid $190 for a Sleep Number tech to come out 3/10/25 and fix my bed, where the remote control was not working. He said it was fixed (only here for a couple of minutes) and a few days ago the remote is out again, and Sleep Number is charging me another $190 to come out again. I have not tried the remote since 3/10 as I simply dont change the setting very often. When I did a couple days ago, same problem as beforenot working. The phone tech who was trying to help me said they would send a tech out again at no charge, but when she put me through to her supervisor for approval, the supv, *******, said no, that it had been too long. She was rude and laughed at me when I asked for her name. Said they get complaints all the time! I do not feel I should be charged again for a problem that was never fixed.
Business Response
Date: 05/05/2025
May 5th, 2025
Better Business Bureau of ********* & *****************;
RE:*****
Case #********
Dear Better Business Bureau:
Thank you for the opportunity to respond regarding the complaint of our customer, ******* Since filing this complaint, a member of the Executive Team has spoken with ****** and has come to a satisfactory conclusion.

Best regards,
Executive Team Consultant
Initial Complaint
Date:04/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In August 2024, I scheduled Sleep Number to set up my bed following a move to a new home. The initial setup occurred on August 9, but I noticed a bulge on one side of the mattress shortly after. I requested a follow-up visit, and technicians returned on August 24. Without opening the mattress, they claimed the issue couldnt be resolved through adjustment and instead said the comfort foam insert was torn and needed replacementat a cost of approximately $400 due to a "diminishing warranty" I had not been previously informed of. I declined the charge, believing this should be fully covered.Over time, the sagging worsened and began affecting my sleep. In April 2025, I chatted with an online Sleep Number agent, who recommended replacing the foam. I asked for confirmation that this would resolve the sagging; the agent gave unclear responses and repeatedly mentioned a 30-day warranty without explanation. Despite my concerns, I proceeded with the $340 purchase.When the foam insert arrived on April 25, I opened the mattress for the first time and discovered that the underlying air chamber had shifted to one sidecausing the original bulge. With assistance, I repositioned it, eliminating the issue. Contrary to what I was told in August, the original foam insert was intact and undamaged. Additionally, the new foam was incompatible with my bed design, lacking installation instructions and requiring disassembly of the entire air system to install.I contacted Sleep Number and spoke with a manager, *****, who confirmed warranty items are not returnable. However, this part should never have been recommended or sold to me, as the issue was a simple alignment problemnot a product defect. I am requesting a refund of $340 due to the misdiagnosis and improper guidance from multiple Sleep Number representatives.
Business Response
Date: 04/30/2025
April 30, 2025

Better Business Bureau of Minnesota & ************
RE: ********
Case # ********
Sleep Number Customer # ******

Dear **********************:

Thank you for the opportunity to respond regarding the complaint of our customer, Ms. ************* filing this complaint, a member of our **************** team has reached out by email and phone today to work on a resolution. I will attempt to reach out to the customer again later today to come to a solution.
Best regards,
Executive Team Consultant

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Sleep Number Corporation is BBB Accredited.