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Complaint Details
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Initial Complaint
10/12/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
********************* ***************** **** Debit from bank account Order #*********, paid for with credit card I recently ordered envelopes from Deluxe printing. This was the first time doing business with them. I paid for the order with my credit card. Months later, I had an unauthorized debit from my bank account for $106.41 from Deluxe Printing. I called and spoke to *************************** regarding the issue. She assured me it would be taken care of. **** here we are, two more months and multiple emails to her later with no response.1. How did they get my bank account information to make this unauthorized debit from my bank account?2. What was it for since I paid, in full, for my order with my credit card?
Business response
10/23/2023
Thank you for contacting Deluxe Corporation. Our records indicate that a team member reached out directly to resolve the issue. The funds have been released as of October 13, 2023. A refund has been submitted and the account closed. We apologize for any inconvenience.
Please reach out to ************ if you need any additional information.
Customer response
10/24/2023
I am rejecting this response because: October 13, 2023 was 11 days ago. I have not received a refund to my bank account as of today, October 24, 2023.Business response
11/14/2023
We apologize for the delay in this refund. I have confirmed and ACH refund was done on November 9, 2023 for $106.41.
The original order was from March 2023; ********** for 150 quantity Deposit tickets. The order was placed by the bank. We apologize for the confusion in the billing /payment of the order. The credit was issued due to the confusion and miss communication and the refund sent via ACH to the bank account on November 9, 2023.
Initial Complaint
10/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I signed up with Deluxe through ******* **************** in ********* **. ******* enrolled me in a program that I did not request (Swipe Simple) and has been fraudulently charging my account for that service since February of 2022. During the week of 10/3/2023 I spent 1 hour and 40 minutes on the phone with Deluxe to ensure this issue would be fixed which they assured me it would be. I also asked if the standard processing service would be working correctly for an upcoming auction I was going to run the following week. I spent 1 hour **************************************************** that my system would be working fine. On 10/11 I received a call from ******* S in loss prevention stating that they were restricting my account, holding funds and would not release them without three months of checking statements and other information. I called customer service on 10/ 11 and was transferred to ************, **** and *********************** who finally said that he would try to help. I need immediate resolution of this issue before it totally destroys my business.Business response
10/20/2023
Thank you for contacting Deluxe Corporation. Our records indicate that the *** team has been in contact to resolve this matter directly. Funds were released on October 13,2023 and a refund has been submitted.
Please reach out to ************ if you have any questions.
Initial Complaint
08/24/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
This is one of the worst businesses I had to deal with while dealing with check deliveries with Chase.1. When using chase.com, they send out the checks WITHOUT confirming to which address they are sending them, and you have to go through their awful customer service. Their customer service seems to have no clue what they are doing, as they send you to Chase to solve any issues, and ***** sends you back to Deluxe again.2. They do NOT provide tracking numbers or tracking information for checks, so you have NO IDEA if the checks were delivered or not. Maybe they are doing this security, but it actually makes it way more insecure, as your checks get lost and you will have no idea where they will be.I don't know why ***** is partnering with them to do anything with them, but this is not working. Deluxe should be replaced or the whole process needs a revamp. How can you possibly not provide tracking information to your customers regarding their checks? That is beyond me, and it should be illegal.Customer response
08/24/2023
I want them to find our lost checks, since the *** and the account number has been exposed and poses potential financial issues.Business response
09/06/2023
Thank you for contacting Deluxe Corporation. We apologize for any inconvenience. Our records indicate an expected arrival date of your order on or around September 7, 2023. Deluxe offers trackable ship methods for an additional cost. Please contact your banker regarding a no charge replacement order.Initial Complaint
08/22/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Due to memory loss, I have purchased checks with duplicate carbon underneath from Deluxe for the past 7 years and had this issue once before (they gave me duplicates that were properly scored so that time OK). This last order was not properly scored and requires a sharp knife to detach/cut the checks. I spoke to the bank and Deluxe sent me another set but the same problem occurs with the replacements. There is no possibility of contacting Deluxe - their phone number only allows 2 options - order or tracking. I can't bring a sharp knife into banks and stores in order to use my checks. How do I get Deluxe to tell me if they have resolved the issue or if I need to order checks from another company? Thank you for any assistance you can provide.Business response
09/07/2023
Thank you for contacting Deluxe Corporation. One of our representatives has been in contact to research. We need account details to research further. We understand you have already contacted your bank and they have resolved the issue and placed a replacement order. We reached out to the branch however they were not able to assist. Please contact customer service for additional assistance at ************.Initial Complaint
08/08/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Deluxe engages in price gouging and it debited my business checking account without authorization! I have my business bank account at Citibank. When I came to the end of my checks there was a "re-order" form from Deluxe. No prices were disclosed. I assumed the price would be reasonable and in line with other vendors. I sent in the re-order form requesting 150 business checks. After I finally received them three weeks later, I saw that my Citibank checking account had been debited by Deluxe in the amount of $184.30. I never authorized Deluxe to debit my checking account and I certainly never agreed to the exorbitant price they charged. That is approximately ten times the price reputable firms charge. ******* charges $26.99 for 300 business checks. ****** charges $38.51 for 600 checks. Deluxe? $184.30 for 150 checks! When I called to complain a Deluxe representative said the checks were $139.99 but shipping, handling, and tax brought the total to $184.30. I would like a refund. And if BBB has not already flagged this company -- I now see that it uniformly gets one-star reviews -- it should do so!Thank you, *********************Business response
08/09/2023
Thank you for your feedback. We apologize for any confusion. A credit has been issued for your order in two parts, initially a 30% credit then the remainder the following day.Initial Complaint
07/11/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered checks from Deluxe on June 16th, 2023 for $25. Order number **********. The checks were shipped on the 23rd and were supposed to have arrived by July 3rd. It is now July 11th and there are no checks. There is also no way to contact the company, as the email links are all gone and the phone system is just an automated message. I would like to know what happened to the checks since I paid $25, and a box of checks with personal information was potentially sent to the wrong person.Business response
07/19/2023
Thank you for contacting Deluxe Corporation. Our records indicate that an agent reached out on July 11 to discuss the matter. We apologize for the inconvenience due to the delay of the arrival of your check order. If you still have not received your check order at this time please contact your bank to discuss next steps.Customer response
07/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
06/06/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Over the last few years, my IP address, which has never changed was put numerous times onto the MacHighway/Deluxe Hosting internal black list. The resultant support from ********** was deceptive in that they stated in writing their support was 24/7/365 when in fact it wasn't. So, we had an issue where thru no fault on my part, my IP address was blocked because someone at MacHighway decided on a value in the software which proved to be troublesome. Rather than change, ********** despite my numerous and repeated requests to address the problem, elected to ignore these reasonable and valid requests for resolution. I was prepared to file a complaint with the ******** AG under the fraud and deceptive practices act. I was with MacHighway from the very first month they opened their doors in ******, ********. Shame to squander all of that good will over a value entered into a box on a form.Business response
06/27/2023
Thank you for contacting Deluxe Corporation. Our records show that a refund was issued. We also understand that a representative reached out to discuss and address the experience and followed up with the feedback to those involved.Initial Complaint
05/12/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
The company's website advertises 100% satisfaction. When I ordered a check book, it didn't show me the shipping costs. I only got the costs from email when the product was already shipped.When I reached out to them about the costs and wanted the get a return of the order. Their customer services refused it and told me the reason was my name was on it and no one else could use the checks. They can not handle this return.Business response
05/12/2023
Thank you for contacting Deluxe Corporation. We apologize for your negative experience. A credit for the shipping charges of $25.78 has been issued and will be credited back to your bank account. Thank you for your feedback regarding your shipping charges and website experience.Customer response
05/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
05/03/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On march 7th or 8th I ordered deluxe checks about 2 days later my order was supposed to come but *** didnt deliver it. I called ************************** was told that a replacement of checks would come , they sent the checks even though I declined & wanted a refund . After sending me out the checks my order still didnt come . *** didnt deliver my check even after the second time of contacting deluxe . Now the third time I contacted deluxe I was told Id be refunded . I noticed deluxe that my account *** close by march 21st 2023 & I was told by deluxe if the account closes & the funds return they would issue me a check . Now on march 21 I was refunded by deluxe for the amount of $161.26 , but unfortunately since w account was closed the bank rejected the funds & the funds were sent back. I contacted deluxe regarding this & was put through a hard time at first.They were telling me theyve sent the funds to the *************** line.Ive put a banker & an agent from deluxe on the phone together & in the end deluxe didnt provide sufficient enough information for the banker to look for my funds & the deluxe agent was also told by the banker that even if you guys sent it to our GL line the customer wouldnt be able to receive it because it wouldve popped up on my account ************ didnt , also deluxe didnt provide sufficient enough information . A few moments later I spoke with a supervisor that same ******* was told since my account is closed & they cant return the funds back to my account they would send me a refund check to the address they have on file , I was told this can take up to 15 days . I called about ***** days later to get an update about my refund check & deluxe tells me no check will be sent out because they dont do stuff like that, theyve sent the money to the GLs line & lastly they started saying that they have never received the funds that my bank returned even though I offered to give them the return code. They are refusing to help me or give me my money backBusiness response
05/17/2023
We apologize for all the confusion around this matter. We understand that this has been an inconvenience and very frustrating. I appreciate you bringing this to our attention so we may resolve the matter. An investigation around this matter has been started. Once we have the resolution we will get back to you. Again, i apologize for the manner this has been handled.Initial Complaint
04/26/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Hi,I would like to file a complaint. I am new customer with ********************** i called customer service to place a special-order Business Reply envelopes. The person was very nice however she made mistake on my imprint envelopes. She spelled Society wrong and i even spelled it back to her. She has everything capitol except ********. She has my shipping address wrong State Route 62 it is 52.Order Date: 04/25/23 Priority Code: JG972 Company Name: ********************* CONSERVTN SOC.THIS IS NOT A ************** does not depict formatting, font, logo, bank information or complete text of the products ordered.1. Product: ***-1 Product Description: #9 Business Reply Envelope Quantity: 250 Product Color : Green ********************** Color FrontMORGAN DUKE CONSERVATION SOLCIETYBlack PO Box 10806Black ********, ******** 12552-9907Black 902910601Black ******, ** *****Black ********************* Delivery Billing Address:********************* CONSERVTN SOC.*************. 62 ******, ** ***** Phone: ************ Shipping Address:********************* CONSERVTN SOC.*************. 62 ******, ** *****Business response
05/04/2023
Thank you for contacting Deluxe Corporation. We apologize for all the inconvenience you have encountered. As I review the information, I see an agent is currently actively working with you to resolve the issue and get you a corrected product.Customer response
05/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
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Get a QuoteCustomer Complaints Summary
57 total complaints in the last 3 years.
19 complaints closed in the last 12 months.