Business ProfileforRust Consulting, Inc.

I called back in October 2023 for my funds from the NYC bail settlement. The receptionist was racist and started to say racists words against my name. After that they denied me my funds asking for more documents which I did. Now they using a different way by saying under pending review. I contacted Emery Celli Brinckerhoff Abady Ward & Maazel LLP and spoke to attorney Carlos who told me that Rust consultant lied about the required extra documents because my name & date of birth matches & social security. What big problem is not just depriving me of my funds but that racist receptionist who started it all & this company is aiding her by giving me a hard time. This is so humiliating & disgraceful.

The review relates to the settlement in the class action lawsuit ***** v. ****************, No. 17 Civ. 7577 (S.D.N.Y.). Rust specializes in the administration of class action settlements and similar programs involving notification, contact centers, claims processing, and fund distribution. Rust is a neutral third-party administrator and was engaged to carry out certain administrative aspects of the settlement as established by the parties and to answer questions. The reviewers claim form was deficient. **** sent him a deficiency letter informing him of the status and how to correct his claim to receive a payment. The postmark deadline to respond to the deficiency letter was 12/18/2023. The reviewer sent his response on 2/20/2024 and it was received on 2/23/2024. We nonetheless forwarded it to counsel for consideration specifically to the paralegal referenced by name in the review and we are awaiting their decision as to whether or not to pay the claim.We have reviewed the recording of the call in question and we strongly deny the accusation of racism in the review. Our employees work hard every day to provide accurate information to callers in a respectful manner.Again, if approved by counsel, we will pay the reviewers claim as soon as possible. We have no information as to how long the process will take but will notify him when we have a status update