We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Clinic

M Health Fairview

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clinic.

Complaints

This profile includes complaints for M Health Fairview's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

M Health Fairview has 65 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 30 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/24/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for a routine visit at Fairview on 3/15/24. A few months later, I was unexpectedly charged $618.78. I contacted Fairview, and they directed me to my insurance. My insurance confirmed the visit was covered and informed me that Fairview would correct the issue within a few weeks. After no resolution, I reached out again to Fairview, who claimed they had not received an Explanation of Benefits from my insurance. Despite multiple follow-ups and Fairviews assurance they had contacted my insurance, the issue remained unresolved. Recently, I received a notice threatening to send my bill to collections. It is unreasonable to expect me as the patient to mediate between Fairview and my insurance. I request that Fairview directly resolve this matter with my insurance and correct my bill immediately to avoid further action.

      Business Response

      Date: 10/15/2024

      Hello,

      Per privacy guidelines, we will respond directly to Mr. ******* ********* via postal mail. 

      Thank you,

      M Health Fairview Disputes

    • Initial Complaint

      Date:07/15/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I broughtbmy daughter to there urgent care facility and they are coding and pricing me for a ER facility. I should only pay a 20 dollar co pay for each visit. I know owe tfairview three different charges of 105 dollars. I believe this issue could be resolved but seems no one cares.

    • Initial Complaint

      Date:07/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had bypass surgery in 2009, and a heart attack in 2023. My ***************** has always been M Health Fairview though it all. I am still employed full time at my job and it is very hard for me to get a day off even for doctor's ************* not to mention it costs me an "occurrence" on my employment record. For this reason I schedule Fridays off from my job and work Sundays instead. For the last ********************************************************************************* the mid-day. It is a hour and *********************************************** *********** and I don't feel comfortable driving in Rush Hour traffic which would make my commute even longer than 75 minutes. I am due for a follow up appointment for my heart in October 2024, and I had a Friday appointment scheduled for around 1pm, I believe. Unannounced to me my appointment was changed to a Monday. This appointment I had to cancel because of my work schedule. I then tried to reschedule another appointment using "MyChart" and discovered that ALL Friday appointments after 9am have been discontinued. M Health Fairview simply isn't accepting Clinic visits on Friday's after 9am. This is waaay too early for me as stated in the above information.

    • Initial Complaint

      Date:04/19/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint was submitted by phone to BBB staff. The consumer stated that he does not want any information about his health or insurance information to be publicly disclosed. The consumer requested to please treat this as a standard complaint. The consumer stated on October 6, 2023, he requested copies of his health records and all data related to him, be provided to him. As of April 19, 2024, he has not received the data. He is requesting the information be provided. He also requested similar information for his mother on the same day. Please use the consumer's phone number to contact him.

      Business Response

      Date: 05/03/2024

      We welcome the opportunity to review patient concerns and ask that they contact us directly to resolve.  MHealth release of information email ************************************************ Manager phone number ************.

    • Initial Complaint

      Date:01/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called the nurse line. I was going to travel. They would not do a lab and prescription. They said my shots were not up to date and I needed to come in for an appointment. There was no counseling involved. If it was counseling, please send a transcript of the counseling. I came in to prepare for a travel. It should be a travel clinic. Not a counseling session. My insurance would not cover counseling. I didnt ask for counseling. I asked for travel clinic service. Please recode as travel clinic shots required which is what your nurse line told me to come in for. Please recode as shots for travel or reduce the bill $100. Or please send a full transcript of the full counseling session you claimed I received which I didnt ask for and didnt need or want. I didnt ask or need counseling. I dont like paying for something I didnt want or didnt ask for.

      Business Response

      Date: 02/07/2024

      Dear BBB,
      Thank you for contacting M Health Fairview regarding ID # ********.  Due to privacy guidelines, we will be sending a written response directly to *************************** today, February 7, 2024.  *************************** can share our response letter with your office if he wishes to.  

      Sincerely,

      M Health Fairview 


      Customer Answer

      Date: 02/09/2024

       I am rejecting this response because:

       

      my ******************* hadnt been adjusted.   Im not sure what the letter means.   A letter doesnt recode the visit.   I was told I received counseling but didnt ask for counseling.    The nurse told me I had to come in for shots and a prescription.   Have you received the bill to $30 then?  I agree to a $30 copayment.  Do you agree to a $30 copayment??

       


      Business Response

      Date: 02/14/2024

      Dear BBB,
      Thank you for contacting M Health Fairview regarding ID #********.  Due to privacy guidelines, we will send another written response to *************************** today, February 14, 2024.  *************************** can share our response letter with your office if he wishes to. 

      Sincerely,

      M Health Fairview

    • Initial Complaint

      Date:01/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      see Attached document

      Business Response

      Date: 01/10/2024

      Dear BBB,
      Thank you for contacting M Health Fairview regarding ID #********.  Due to privacy guidelines, we will mail a written response letter with the requested itemized statements to Mr. ******************************* today, January 10, 2024.  He can share our response letter and the itemized statements with your office, if he wishes to.

      Sincerely,

      M Health Fairview

    • Initial Complaint

      Date:11/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint was already sent to the * Health team and they have not responded to me to settle. To whom it may concern: *y name is ***************************, and I am writing this note on behalf of my wife, ************************* and our family. I'd like to start by sharing my disappointment in the care we received from the *F* * Health team at the ***********************. *y wife and I are saddened knowing that the *F* team provided unnecessary and irrelevant recommendations for the care of my wife and twin daughters. We believe there was a deliberate overbilling to our insurance and the medical care plan was not one that focused on what we needed, but focused on collecting money from our health insurance. We have submitted a complaint to our insurance to investigate this matter as we know the healthcare plan was not with our best interest in mind. We'd like to specifically call out *********************************, who was leading a majority of the decisions in the healthcare provided by * Health. Our daughters were wrongfully cared for in the "ruling out" of growth restriction and Polyhydramnios. This ruling out came with weekly extensive monitoring of our twins and extensive billing, which our insurance covered. Along with this extensive monitoring, ******************** recommended a planned delivery via cesarean surgery at 32 weeks, which would result in our daughters spending time in the **** for at least 6 weeks. This is when we stopped pursuing our care from ******************** and the * Health team as this recommendation was ignorant. Our *ono/Di twins were born on 9/20 at home without any complications, under the care of health professionals who had our best interest in ********* and babies are healthy, our twins are on their way to live newborn lives without any of the unnecessary interventions ******************** and the * Health team was recommending.

      Business Response

      Date: 11/07/2023

      Dear BBB,

      Thank you for contacting M Health Fairview regarding ID # ******** . We were sorry to learn of a concern that was submitted regarding a patient care experience at M Health Fairview.  Our Patient ******************** welcomes the opportunity to connect with patients and families and assist them with addressing any of their concerns.  We simply ask that they contact us directly by calling the Patient ******************** at ************ or emailing us at *****************************************. 

      Thank you,

      M Health Fairview Patient Relations 

    • Initial Complaint

      Date:10/02/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So I tried about a month or so ago to add on to my current payment plan a different bill, M Health Fairview said no they can't do that. They will not add anthything more than 500 dollars to the payment plan. So i ask you this, how are we, including those of you reviewing this expect to afford everything if we can't afford to pay our health bills.So what I need you to do is to negotiate to remove their 500 dollar limit. Or point me in the right direction for a lwayer?

      Business Response

      Date: 10/09/2023

      Dear **********************,

      Our records show that we have previously reviewed Mr. ***** concerns and sent him a written response on September 19, 2023. ************ may share our response with your office, if he wishes to. 

      Sincerely,

      Pada **** | Dispute Resolution Specialist
      M Health Fairview

      Customer Answer

      Date: 10/09/2023

       I am rejecting this response because:


      Cause the initial complaint is to get rid of the $500 limit on the payment plan.  This was not achieved.

      Business Response

      Date: 10/18/2023

      Dear *******************************,
       
      Thank you for contacting M Health Fairview regarding ID # ********.  We again sent a written response letter (via postal mail) to *********************** today.  He may share our response letter with your office if he wishes to.   
       
      Sincerely,
       
      M Health Fairview ***************** Services

      Customer Answer

      Date: 10/18/2023

       I am rejecting this response because:
      Again I still reject the answer to the letter.  The original complaint is to get rid of the $500 limit.  I dare you to come up with a different answer.

    • Initial Complaint

      Date:09/29/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 26th I saw ******************* at M Health ****** for a health concern regarding my heart feeling like it races along with palpitations. **** prescribed a heart monitor called a Ziopatch. My girlfriend worked for FV for 13 years in Cardiology and was part of setting up the contracts with iRhythm (maker of the Ziopatch). I wore the device for 7 days and sent it back to the manufacturer as prescribed. iRhythm confirmed they received the device back on Wednesday, July 12th. The company downloaded the report and had that to FV within 48 hours. I have been trying to get my results from that report since and it is now almost October and I still don't have any results. It has been nearly 3 months. I have contacted FV August 25th, September 6th and finally left a message with *********************** over 2 weeks ago and I still have no results. I have paid the bill and find this kind of care reckless and negligent. My report should have been signed off by cardiology months ago. No one has any answers and I would like my report in full.

      Business Response

      Date: 09/29/2023

       

       

      Dear BBB-

      Thank you for contacting M Health Fairview regarding ID # ********.  We were sorry to learn of the concern that was submitted regarding a negative patient experience at M Health Fairview.  Our Patient ******************** welcomes the opportunity to connect with patients and assist them with addressing their concerns, please ask that they contact us directly via email or phone: ***************************************** or ************.  

       

      Thank you,

      M Health Fairview Patient Relations 

    • Initial Complaint

      Date:09/07/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was given an insurance referral by my doctor to get out of network care but the patient insurance referral services department at MHealth blocked the referral and then did not let me know the appointment. I visited this provider and then received a bill in full for this appointment. I called to speak with patient care coordinators afterwards and then they continued to assure me the referral would be placed again, until finally someone from the outside providers office called to tell me they never received the referral. I continued to call to get guidance and ******************* assured me he had given the referral. When a patient insurance referral specialist called me back she then let me know it was being blocked by the medical board. She encouraged me to file an appeal. I did and it was denied.

      Business Response

      Date: 09/08/2023

      Dear BBB

      Thank you for contacting M Health Fairview regarding ID ********. We were sorry to learn of a concern that was submitted regarding a patient experience at M Health Fairview. Our Patient ******************** welcomes the opportunity to connect with patients and assist them in addressing concerns. We simply ask that they connect with us directly via email or phone: ***************************************** or ************. 

      We will anticipate hearing from the consumer if they would like further assistance. 

      Thank you,

      M Health Fairview Patient Relations

      Customer Answer

      Date: 09/10/2023

       I am rejecting this response because:

      I have already filed complaint with MHealth about this issue and spoke to patient relations without any resolution, so Im seeking resolution through this modality. 

      Business Response

      Date: 09/12/2023

      Hello 

      We are in receipt of the second concern ID  # ******** from the BBB regarding this concern.  Patient Relations has no record of having had the opportunity to review a concern on behalf of this consumer.  We have a formal grievance process and we again would ask if the consumer would like to file a grievance or assistance in addressing a concern, they should contact us at ************ or ***************************************** .  Due to medical privacy issues this is the process that we follow. 

      Thank you,

      M Health Fairview Patient Relations 

    M Health Fairview is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.