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Business Profile

Clinic

M Health Fairview

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clinic.

Complaints

This profile includes complaints for M Health Fairview's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

M Health Fairview has 64 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • M Health Fairview

      2450 Riverside Ave Minneapolis, MN 55454-1450

    • M Health Fairview

      Fairview Center for Bladder Control 501 E Nicollet Blvd Ste 120 Burnsville, MN 55337-6772

    • M Health Fairview

      Fairview Clinics - Andover 13819 Hanson Blvd NW Andover, MN 55304-7608

    • M Health Fairview

      Fairview Clinics - Bass Lake 6320 Wedgwood Rd N Maple Grove, MN 55311-3647

    • M Health Fairview

      Fairview Clinics - Bloomington Lake Xerxes 7901 Xerxes Ave S STE 116 Bloomington, MN 55431-1200

    Customer Complaints Summary

    • 31 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/18/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been coming to this hospital, since being born in it 50+ years ago. Until now- every injury or issue I have has been treated here, including open heart surgery. I have now been in the hospital for a giant hematoma on my leg and a separated AC Joint in my shoulder. The only time I have seen a doctor is the hospitalist on rounds or a PA from Ortho. I have told the staff repeatedly, that I need a more aggressive treatment for both injuries, because, as a pro athlete, I need to get back to training, and have concerns about long term repercussions to my career. And- I have been in excruciating pain. The nurses are obviously overwhelmed- I have to remind them when it is time for medications, Some nurses are barely trained, and don't speak english well enough to communicate. I sat for 45+ minutes waiting for a response for help to the bathroom due to diarrhea. They forgot to feed me dinner- I waited until 9 pm and was told one of the assistants said I wasn't eating. Very little communication between staff. no one seems to know what is happening.Now on the 8th day they plan to discharge me with no resolution to either injury other than PT, and even though I am unable to manage my pain without IV narcotics. It has been a complete shitshow. There were several nurses and assistants that were outstanding- but will I ever return here? Frankly no- I'm now afraid someone will make a big error. Only during two shifts did I feel appropriately cared for. So now I am going home, still unable to walk or move my arm- and my insurance company will pay you for 8 days of what? IV narcotics and cable TV? I feel like telling me 'there's nothing we can do' on maybe day 3 would have been preferable. You need to train your staff to be on the ball, speak clearly, and anticipate the needs of their patients. The doctors clearly don't give a **** - so at least train your nurses and assistants to know what they are doing with confidence so your patients aren't in pain and afraid.

      Business Response

      Date: 08/23/2023


      Dear BBB-


      Thank you for contacting M Health Fairview regarding ID # ********.  We were sorry to learn of a concern that was submitted regarding a patient experience at M Health Fairview.  Our Patient ******************** welcomes the opportunity to connect with patients and assist them with addressing their concerns we simply ask that they contact us directly via email or phone: ***************************************** or ************.  We will send an email to the patient as well inviting them to connect with us.

      Thank you,

      M Health Fairview Patient Relations


    • Initial Complaint

      Date:04/12/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a visit on January 27th for a yearly physical. I was then charged $312 for an "office visit" in addition to the $403 for a "preventative care visit" because apparently during the course of my doctor inquiring about my health, my conversation "strayed too far from a preventative care visit" and so I was billed for a separate office visit. There was never a time where I was given a specific script for my visit, and told that I can only address the given topics if I want to avoid an extra $312 fee. Yet M Health Fairview feels they are fully in the right as the representative that I spoke with indicated that "If you didn't want to be charged that fee, you shouldn't have had those conversations with your doctor."

      Business Response

      Date: 05/01/2023

      Due to HIPAA privacy regulations, our office has responded to ******************, directly regarding this concern. That response was sent on April 25, 2023. ****************** may choose to share our response with your office, if he wishes to.  

      Customer Answer

      Date: 05/01/2023

       I am rejecting this response because:

      Company indicated that front desk would inform me of this, which didn't happen, and then included what appeared to be generic computer screenshots as "proof" that I had been informed.

    • Initial Complaint

      Date:10/07/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I entered into a purchase agreement with Fairview Home Medical on 05/06/2021 for a set of hearing aids and returned the hearing aids on 06/03/2021 and paid a $250.00 restocking free at that time, which was not stated in the original purchase agreement. There was a $250.00 fee if you replaced a lost or damaged hearing aid within the warranty period, which ended on 07/05/2024. When I returned the hearing aids, I was told that the purchase would be rescinded and all funds received from my insurance company BCBS, would be refunded to them and I would then be able to get a new set of hearing aids. The main reason I returned the hearing aids was the remaining balance I was responsible for after BCBS paid their portion was more than I could afford, so my intent was to purchase a lower quality product that costs less, so I could afford them. Fairview has still not returned the funds to BCBS and so I am still not able to get another set of hearing aids. It is now 10/07/2022 and I have contacted BCBS and Fairview multiple times and have been told this would be resolved and I wait and wait and still it has not been resolved. I had an old pair of hearing aids that I was wearing, but now both of them have been lost, so I have no hearing aids now and desperately need a new pair which I have on hold until Fairview releases the money back to BCBS, so BCBS will pay for my new pair.

      Business Response

      Date: 10/14/2022

      Due to privacy guidelines, I have sent a written response (via postal mail) to *********************************, as well as spoken with him via telephone today.  It is up to ********************************* to share our response with your office, if he wishes.

    M Health Fairview is NOT a BBB Accredited Business.

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