ComplaintsforM Health Fairview

• Initial Complaint

  04/12/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had a visit on January 27th for a yearly physical. I was then charged $312 for an "office visit" in addition to the $403 for a "preventative care visit" because apparently during the course of my doctor inquiring about my health, my conversation "strayed too far from a preventative care visit" and so I was billed for a separate office visit. There was never a time where I was given a specific script for my visit, and told that I can only address the given topics if I want to avoid an extra $312 fee. Yet M Health Fairview feels they are fully in the right as the representative that I spoke with indicated that "If you didn't want to be charged that fee, you shouldn't have had those conversations with your doctor."

  Business response

  05/01/2023

  Due to HIPAA privacy regulations, our office has responded to ******************, directly regarding this concern. That response was sent on April 25, 2023. ****************** may choose to share our response with your office, if he wishes to.  

  Customer response

  05/01/2023

   I am rejecting this response because:
  
  Company indicated that front desk would inform me of this, which didn't happen, and then included what appeared to be generic computer screenshots as "proof" that I had been informed.

• Initial Complaint

  10/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I entered into a purchase agreement with Fairview Home Medical on 05/06/2021 for a set of hearing aids and returned the hearing aids on 06/03/2021 and paid a $250.00 restocking free at that time, which was not stated in the original purchase agreement. There was a $250.00 fee if you replaced a lost or damaged hearing aid within the warranty period, which ended on 07/05/2024. When I returned the hearing aids, I was told that the purchase would be rescinded and all funds received from my insurance company BCBS, would be refunded to them and I would then be able to get a new set of hearing aids. The main reason I returned the hearing aids was the remaining balance I was responsible for after BCBS paid their portion was more than I could afford, so my intent was to purchase a lower quality product that costs less, so I could afford them. Fairview has still not returned the funds to BCBS and so I am still not able to get another set of hearing aids. It is now 10/07/2022 and I have contacted BCBS and Fairview multiple times and have been told this would be resolved and I wait and wait and still it has not been resolved. I had an old pair of hearing aids that I was wearing, but now both of them have been lost, so I have no hearing aids now and desperately need a new pair which I have on hold until Fairview releases the money back to BCBS, so BCBS will pay for my new pair.

  Business response

  10/14/2022

  Due to privacy guidelines, I have sent a written response (via postal mail) to *********************************, as well as spoken with him via telephone today.  It is up to ********************************* to share our response with your office, if he wishes.

• Initial Complaint

  04/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Similar to other complaints filed against Fairview that can be seen on the BBB website, when I went in for a wellness check in January 2022 Fairview charged me for more than just a wellness visit. Claiming that I talked about pre existing conditions. Similar to other people, what am I to do when the doctors asks me about my health history? Lie and say I don't have any? Constantly ask if I'm going to be up charged by answering the question? Furthermore, I had the exact same visit in June of 2020 and was not charged more. The exact same visit, same doctor, same questions asked/answered. Everything one would expect from a wellness check that is covered by insurance. I've asked Fairview multiple times why the two visits were charged differently and they continue to not respond to this question. I did go through the Fairview appeal process and was denied. At this point I've paid the amount that Fairview wants so it doesn't go to collections, but fully believe Fairview is running a shady business by charging more than what the customer wants. I've seen multiple times on this website that Fairview is responding directly to patient due to HIPAA. Keeping the record off of the BBB website. I waive my HIPAA protections. If Fairview is going to respond to this complaint I think everyone who visits this site has a right to see what they say. So Fairview, don't hide behind HIPAA. Give us a response for all to see on why you continually up charge individuals. I'm not the first to complain about this on the BBB website and probably won't be the last.

  Business response

  04/18/2022

  I have sent an initial written response letter to *********************** on 4/6/2022.  Due to privacy guidelines, I am sending another written response letter (via postal mail) to *********************** today.   In the letter, I have asked him to share our responses with whomever he would like. 

• Initial Complaint

  02/14/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The hospital is not following there vistor policy for when a loved one is dying or making the exceptions that should be granted as a loved one is dying and family comes from another state.

  Business response

  02/15/2022

   We were sorry to learn of a concern that was submitted regarding a patient experience at M Health Fairview.  We will reach out to the writer however should they wish to contact us directly we recommend they do so using email or phone: contact ***************************************** or ************.

  Customer response

  02/23/2022

   I am rejecting this response because: nothing has been done. My grandfather has actually now passed since 2-21-22.
  
  
  

• Initial Complaint

  11/30/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I received a **** from a surgery that was done in August 2020, in November 2021. We contacted our insurance provider to investigate the issue. The insurance company investigated and confirmed the **** was fully paid in 2020, and we have no outstanding debt to be collected by any entity. We have been double-billed according to the insurance company and we need this removed/adjusted to zero. All debts have been paid in full, I do not owe an additional amount of any sort.

  Business response

  11/30/2021

  Due to HIPAA privacy practices, Our office will respond to this patient directly. Our response has been drafted and will be mailed out to the patient's home tomorrow.

   

  Thank you,

   

  *****************************

  Disputes Resolution Specialist

  M Health Fairview

  Customer response

  12/03/2021

   I am rejecting this response because: I am continuing to receive emails stating a balance is due. My insurance company assured us the **** was paid in full over a year ago. I have received NO written response from Fairview regarding this. I require a full statement with all charges, all billing codes, all payments made by insurance with CORRECT dates as I will be sending copies to insurance to compare all charges. If necessary I will pursue this through the judicial system. I do not understand why this is occurring over a year later when other parties settled with insurance within a month. 
  
  
  

  Customer response

  12/07/2021

   I am rejecting this response because: The business has not sent any response to my complaint, neither in snail mail nor email. 
  
  
  

  Business response

  12/13/2021

  Patient states that she never received a written response to her B BB complaint. We show that the response letter to this patient's BBB concern was mailed out on or about 12/1/21. I will send another copy to the patient via email as well as a hardcopy sent via postal mail, today (12/13/21).

  Customer response

  12/13/2021

   I am rejecting this response because:
  We are still getting information from our insurance company. They continue to tell us all billing and payments were completely paid and closed last year in the fall. I do not accept that any amount is owed to Fairview because they have fraudulently billed us beyond what was actually due. Our insurance company does not have records that match the dates Fairview claims that amounts were paid. Someone is not being truthful and I will not pay a dime regarding this ****. I need answers from insurance to fully resolve this matter and to be able to proceed with this matter.

  A letter was finally received, late, and I can see where things were billed erroneously. However, I need to forward the information to insurance as soon as we can. 

   

   

   

   

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩