ComplaintsforM Health Fairview

• Initial Complaint

  07/15/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I broughtbmy daughter to there urgent care facility and they are coding and pricing me for a ER facility. I should only pay a 20 dollar co pay for each visit. I know owe tfairview three different charges of 105 dollars. I believe this issue could be resolved but seems no one cares.

• Initial Complaint

  07/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I had bypass surgery in 2009, and a heart attack in 2023. My ***************** has always been M Health Fairview though it all. I am still employed full time at my job and it is very hard for me to get a day off even for doctor's ************* not to mention it costs me an "occurrence" on my employment record. For this reason I schedule Fridays off from my job and work Sundays instead. For the last ********************************************************************************* the mid-day. It is a hour and *********************************************** *********** and I don't feel comfortable driving in Rush Hour traffic which would make my commute even longer than 75 minutes. I am due for a follow up appointment for my heart in October 2024, and I had a Friday appointment scheduled for around 1pm, I believe. Unannounced to me my appointment was changed to a Monday. This appointment I had to cancel because of my work schedule. I then tried to reschedule another appointment using "MyChart" and discovered that ALL Friday appointments after 9am have been discontinued. M Health Fairview simply isn't accepting Clinic visits on Friday's after 9am. This is waaay too early for me as stated in the above information.

• Initial Complaint

  04/19/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This complaint was submitted by phone to BBB staff. The consumer stated that he does not want any information about his health or insurance information to be publicly disclosed. The consumer requested to please treat this as a standard complaint. The consumer stated on October 6, 2023, he requested copies of his health records and all data related to him, be provided to him. As of April 19, 2024, he has not received the data. He is requesting the information be provided. He also requested similar information for his mother on the same day. Please use the consumer's phone number to contact him.

  Business response

  05/03/2024

  We welcome the opportunity to review patient concerns and ask that they contact us directly to resolve.  MHealth release of information email ************************************************ Manager phone number ************.

• Initial Complaint

  01/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I called the nurse line. I was going to travel. They would not do a lab and prescription. They said my shots were not up to date and I needed to come in for an appointment. There was no counseling involved. If it was counseling, please send a transcript of the counseling. I came in to prepare for a travel. It should be a travel clinic. Not a counseling session. My insurance would not cover counseling. I didnt ask for counseling. I asked for travel clinic service. Please recode as travel clinic shots required which is what your nurse line told me to come in for. Please recode as shots for travel or reduce the bill $100. Or please send a full transcript of the full counseling session you claimed I received which I didnt ask for and didnt need or want. I didnt ask or need counseling. I dont like paying for something I didnt want or didnt ask for.

  Business response

  02/07/2024

  Dear BBB,
  Thank you for contacting M Health Fairview regarding ID # ********.  Due to privacy guidelines, we will be sending a written response directly to *************************** today, February 7, 2024.  *************************** can share our response letter with your office if he wishes to.  

  Sincerely,

  M Health Fairview 

  
  

  Customer response

  02/09/2024

   I am rejecting this response because:

   

  my ******************* hadnt been adjusted.   Im not sure what the letter means.   A letter doesnt recode the visit.   I was told I received counseling but didnt ask for counseling.    The nurse told me I had to come in for shots and a prescription.   Have you received the bill to $30 then?  I agree to a $30 copayment.  Do you agree to a $30 copayment??

   

  
  

  Business response

  02/14/2024

  Dear BBB,
  Thank you for contacting M Health Fairview regarding ID #********.  Due to privacy guidelines, we will send another written response to *************************** today, February 14, 2024.  *************************** can share our response letter with your office if he wishes to. 
  
  Sincerely,
  
  M Health Fairview
  

• Initial Complaint

  01/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  see Attached document

  Business response

  01/10/2024

  Dear BBB,
  Thank you for contacting M Health Fairview regarding ID #********.  Due to privacy guidelines, we will mail a written response letter with the requested itemized statements to Mr. ******************************* today, January 10, 2024.  He can share our response letter and the itemized statements with your office, if he wishes to.

  Sincerely,

  M Health Fairview

• Initial Complaint

  11/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This complaint was already sent to the * Health team and they have not responded to me to settle. To whom it may concern: *y name is ***************************, and I am writing this note on behalf of my wife, ************************* and our family. I'd like to start by sharing my disappointment in the care we received from the *F* * Health team at the ***********************. *y wife and I are saddened knowing that the *F* team provided unnecessary and irrelevant recommendations for the care of my wife and twin daughters. We believe there was a deliberate overbilling to our insurance and the medical care plan was not one that focused on what we needed, but focused on collecting money from our health insurance. We have submitted a complaint to our insurance to investigate this matter as we know the healthcare plan was not with our best interest in mind. We'd like to specifically call out *********************************, who was leading a majority of the decisions in the healthcare provided by * Health. Our daughters were wrongfully cared for in the "ruling out" of growth restriction and Polyhydramnios. This ruling out came with weekly extensive monitoring of our twins and extensive billing, which our insurance covered. Along with this extensive monitoring, ******************** recommended a planned delivery via cesarean surgery at 32 weeks, which would result in our daughters spending time in the **** for at least 6 weeks. This is when we stopped pursuing our care from ******************** and the * Health team as this recommendation was ignorant. Our *ono/Di twins were born on 9/20 at home without any complications, under the care of health professionals who had our best interest in ********* and babies are healthy, our twins are on their way to live newborn lives without any of the unnecessary interventions ******************** and the * Health team was recommending.

  Business response

  11/07/2023

  Dear BBB,

  Thank you for contacting M Health Fairview regarding ID # ******** . We were sorry to learn of a concern that was submitted regarding a patient care experience at M Health Fairview.  Our Patient ******************** welcomes the opportunity to connect with patients and families and assist them with addressing any of their concerns.  We simply ask that they contact us directly by calling the Patient ******************** at ************ or emailing us at *****************************************. 

  Thank you,

  M Health Fairview Patient Relations 

• Initial Complaint

  10/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  So I tried about a month or so ago to add on to my current payment plan a different bill, M Health Fairview said no they can't do that. They will not add anthything more than 500 dollars to the payment plan. So i ask you this, how are we, including those of you reviewing this expect to afford everything if we can't afford to pay our health bills.So what I need you to do is to negotiate to remove their 500 dollar limit. Or point me in the right direction for a lwayer?

  Business response

  10/09/2023

  Dear **********************,
  
  Our records show that we have previously reviewed Mr. ***** concerns and sent him a written response on September 19, 2023. ************ may share our response with your office, if he wishes to. 
  
  Sincerely,

  Pada **** | Dispute Resolution Specialist
  M Health Fairview
  

  Customer response

  10/09/2023

   I am rejecting this response because:
  
  
  Cause the initial complaint is to get rid of the $500 limit on the payment plan.  This was not achieved.

  Business response

  10/18/2023

  Dear *******************************,
   
  Thank you for contacting M Health Fairview regarding ID # ********.  We again sent a written response letter (via postal mail) to *********************** today.  He may share our response letter with your office if he wishes to.   
   
  Sincerely,
   
  M Health Fairview ***************** Services
  
  

  Customer response

  10/18/2023

   I am rejecting this response because:
  Again I still reject the answer to the letter.  The original complaint is to get rid of the $500 limit.  I dare you to come up with a different answer.
  
  

• Initial Complaint

  09/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On June 26th I saw ******************* at M Health ****** for a health concern regarding my heart feeling like it races along with palpitations. **** prescribed a heart monitor called a Ziopatch. My girlfriend worked for FV for 13 years in Cardiology and was part of setting up the contracts with iRhythm (maker of the Ziopatch). I wore the device for 7 days and sent it back to the manufacturer as prescribed. iRhythm confirmed they received the device back on Wednesday, July 12th. The company downloaded the report and had that to FV within 48 hours. I have been trying to get my results from that report since and it is now almost October and I still don't have any results. It has been nearly 3 months. I have contacted FV August 25th, September 6th and finally left a message with *********************** over 2 weeks ago and I still have no results. I have paid the bill and find this kind of care reckless and negligent. My report should have been signed off by cardiology months ago. No one has any answers and I would like my report in full.

  Business response

  09/29/2023

   

   

  Dear BBB-

  Thank you for contacting M Health Fairview regarding ID # ********.  We were sorry to learn of the concern that was submitted regarding a negative patient experience at M Health Fairview.  Our Patient ******************** welcomes the opportunity to connect with patients and assist them with addressing their concerns, please ask that they contact us directly via email or phone: ***************************************** or ************.  

   

  Thank you,

  M Health Fairview Patient Relations 

• Initial Complaint

  09/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was given an insurance referral by my doctor to get out of network care but the patient insurance referral services department at MHealth blocked the referral and then did not let me know the appointment. I visited this provider and then received a bill in full for this appointment. I called to speak with patient care coordinators afterwards and then they continued to assure me the referral would be placed again, until finally someone from the outside providers office called to tell me they never received the referral. I continued to call to get guidance and ******************* assured me he had given the referral. When a patient insurance referral specialist called me back she then let me know it was being blocked by the medical board. She encouraged me to file an appeal. I did and it was denied.

  Business response

  09/08/2023

  Dear BBB

  Thank you for contacting M Health Fairview regarding ID ********. We were sorry to learn of a concern that was submitted regarding a patient experience at M Health Fairview. Our Patient ******************** welcomes the opportunity to connect with patients and assist them in addressing concerns. We simply ask that they connect with us directly via email or phone: ***************************************** or ************. 

  We will anticipate hearing from the consumer if they would like further assistance. 

  Thank you,

  M Health Fairview Patient Relations

  Customer response

  09/10/2023

   I am rejecting this response because:
  
  I have already filed complaint with MHealth about this issue and spoke to patient relations without any resolution, so Im seeking resolution through this modality. 

  Business response

  09/12/2023

  Hello 

  We are in receipt of the second concern ID  # ******** from the BBB regarding this concern.  Patient Relations has no record of having had the opportunity to review a concern on behalf of this consumer.  We have a formal grievance process and we again would ask if the consumer would like to file a grievance or assistance in addressing a concern, they should contact us at ************ or ***************************************** .  Due to medical privacy issues this is the process that we follow. 

  Thank you,

  M Health Fairview Patient Relations 

• Initial Complaint

  08/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been coming to this hospital, since being born in it 50+ years ago. Until now- every injury or issue I have has been treated here, including open heart surgery. I have now been in the hospital for a giant hematoma on my leg and a separated AC Joint in my shoulder. The only time I have seen a doctor is the hospitalist on rounds or a PA from Ortho. I have told the staff repeatedly, that I need a more aggressive treatment for both injuries, because, as a pro athlete, I need to get back to training, and have concerns about long term repercussions to my career. And- I have been in excruciating pain. The nurses are obviously overwhelmed- I have to remind them when it is time for medications, Some nurses are barely trained, and don't speak english well enough to communicate. I sat for 45+ minutes waiting for a response for help to the bathroom due to diarrhea. They forgot to feed me dinner- I waited until 9 pm and was told one of the assistants said I wasn't eating. Very little communication between staff. no one seems to know what is happening.Now on the 8th day they plan to discharge me with no resolution to either injury other than PT, and even though I am unable to manage my pain without IV narcotics. It has been a complete shitshow. There were several nurses and assistants that were outstanding- but will I ever return here? Frankly no- I'm now afraid someone will make a big error. Only during two shifts did I feel appropriately cared for. So now I am going home, still unable to walk or move my arm- and my insurance company will pay you for 8 days of what? IV narcotics and cable TV? I feel like telling me 'there's nothing we can do' on maybe day 3 would have been preferable. You need to train your staff to be on the ball, speak clearly, and anticipate the needs of their patients. The doctors clearly don't give a **** - so at least train your nurses and assistants to know what they are doing with confidence so your patients aren't in pain and afraid.

  Business response

  08/23/2023

  
  Dear BBB-

  
  Thank you for contacting M Health Fairview regarding ID # ********.  We were sorry to learn of a concern that was submitted regarding a patient experience at M Health Fairview.  Our Patient ******************** welcomes the opportunity to connect with patients and assist them with addressing their concerns we simply ask that they contact us directly via email or phone: ***************************************** or ************.  We will send an email to the patient as well inviting them to connect with us.
  
  Thank you,

  M Health Fairview Patient Relations

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩