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University of Minnesota, Twin CitiesThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
11/14/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I obtained 20 tickets to the Minnesota Gophers football game vs Michigan State. These tickets were obtained several months prior. Before the event, I noticed that I was unable to transfer or sell any of these tickets. I contacted the ticket office who refused to fix the situation, claiming these tickets were accidentally listed. The day of the game, I was also unable to use these tickets as they were no longer accessible.Business response
11/30/2023
After reviewing this case we agree that replacement is an acceptable resolution.
We would like to offer Mr. ************;20 general public tickets (outside the student section) for a game of equal or lesser value during the **** football season. Based on the public price of the ************** game, and the projected value of the opponents for the **** season, he may select one of the following games:
Minnesota vs. ************** on August 29th
Minnesota vs. ************ on September 7th
Minnesota vs. ****** on September 14th
Minnesota vs. ******** on October 26th
Once Zac makes his selection, we will hold 20 tickets to be delivered digitally to his season ticket account (Gopher Athletics Account No. ******** by August 1, ****.
The seats will be located in one of the following sections (location TBD): Section *******, *******, *******, 245-246.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.