ComplaintsforTarget Card
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Complaint Details
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Initial Complaint
03/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Company recently sent me red card after I requested over a year ago went to register it and its still not enabling me to do so. Evidently an old card that was lost was used once and this was long since remedied over 2 years ago not sure why this is still an issue Register card remove whatever restriction you have in place as this was said to have been done sometime agoBusiness response
04/07/2023
Response AttachedInitial Complaint
03/27/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
According to the Fair Credit Reporting Act, Section 609 (a)(1)(A), you are required by federal law to verify - through the physical verification of the original signed consumer contract - any and all accounts you post on a credit report. Otherwise, anyone paying for your reporting services could fax, mail or email in a fraudulent account.I demand to see Verifiable Proof (an original Consumer Contract with my Signature on it) you have on file of the accounts listed below. Your failure to positively verify these accounts has hurt my ability to obtain credit. Under the ***** unverified accounts must be removed and if you are unable to provide me a copy of verifiable proof, you must remove the accounts listed below. Target ************Business response
04/07/2023
Response attached.Initial Complaint
11/01/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
My mom opened a target redcard online and we made a purchase of a *********** for 108 dollars. We paid that off in 3 months. The next purchase was a twin bed . We bought a twin mattress and an atlas box spring and sleep resolution bed frame. We got the mattress and it was disgusting. It was filthy and the seams were coming out. I called Target and told them. They said throw it out and we will credit your account. Next we got a delivery from ***** for a hercules metal folding foundation. From Target. We came home one day and it was just there at the door. I called Target and they did not seem to realize the mistake. I said " I bought an ATLAS BOX SPRING" how did you go from that to a HERCULES METAL FOLDING FOUNDATION? They could not answer me I looked online and they don't even sell it. I finally found it on Amazon. I called back and they said well maybe we share a warehouse with Amazon and they took it from there. Then I wrote to the BBB about it and a girl named ******** wrote back. I'll send a replacement. She sent another Hercules then we got a Sinus metal frame instead of the sleep resolution I ordered. So I called and said come get this stuff because the frame itself is defective and fell on my foot. They didn't care. I could not get them to take the stuff back. They said we will credit your account just throw the stuff away. I said no come get it. They refused. They kept billing us. We disputed. They finally took the hercules back 6 months later. They are still charging. They are even charging for a tv we already paid for AND they reported it to MY CREDIT instead of my mom's and since we returned and disputed charges BY LAW they can't report it and then I found out they wiped the purchase history from the account which they can't do and STILL charging for stuff we don't have and NOW my credit rating is RUINED. I can't get an apartment I could not even get a bank account and then don't seem to care! This is considered FRAUD. They need to fix this and comp me!Business response
11/09/2021
Hello *****,
Thanks for contacting Target on behalf of our guest ***************************.Upon receiving the complaint, we have issued a manual refund of $189.29 (the remaining amount for order #*************) by check to the guests address listed in their complaint. The check refund will be issued and reeved within 3 weeks by mail. Regarding the Red**** portion of this complaint, we are unable to answer any specific questions about the Target Red****TM . If the owner of the account has additional questions regarding their Red****, they can contact Target **** Services through Manage My Red**** on Target.com, or call ************.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 96795300.
Sincerely,
****** F.
The Target Team
www.target.comCustomer response
11/09/2021
I am rejecting this response because:
THEY RUINED OUR CREDIT. TOTALLY COMPLETELY RUINED OUR CREDIT AND THEY THINK THIS IS ALL THEY NEED TO DO? I. DONT. THINK. SO!!!! THEY OWE US BIG TIME!!!!!Initial Complaint
09/20/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have been a target Red card holder for over 10 years.In April2021 I received notice that if I do not use my card it would be cancelled so I forcefully used the card because it is my oldest card so I can't lose it. In September 2021 I went to use it again so I would not be threatened with termination of card and Target has reduced my credit limit from **** to **** without notifyin me of the change. Target advised because I do not use my card frequently they dropped my limit. I earned that limit increase and want the limit returned to what I earned which now leaves me not being able to use my card. In times like this, to be forced to use a credit card when you are trying to build your credit or you lose the card is against my rights as a consumer and then when I follow their guidelines they still change my access. I need help obtaining the limit I was already approved for and to establish customer notiication processes to eliminate this horrible experience.Business response
09/27/2021
ResponseCustomer response
09/28/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
09/14/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I returned item on 8/29 from Target.com and was told a refund was issued to my Target Red Card. It is now over 2 weeks later and I still don't have.a refund on the card. Target.com has given me the invoice showing the return and issue of the refund but the refund has yet to be reflected on my red card acct. I have contacted the Red card on numerous occasions stating I have the invoice and communications with Target.com as proof of the refund but they just tell me it is in dispute and if they need info they will contact me. It is now over 2 weeks later and no one has contacted me. I just want the refund credited to my account. It's really not that hard.Business response
09/17/2021
completedInitial Complaint
09/07/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received a letter about a returned ****** called the number and payed the amount in closed in the letter. 5 days later the issue is still not resolved and was not able to use the card associated with the account over the weekend. An associate of the company told me to go to gust services to handle it in which all they were concerned with was playing on their phones. And that they could not help me. Called the number on the card, but was not within their operating hours. Called today and was told that the transaction was still in process. This has happened once before and was resolved with in minutes of me providing the information to pay the ****. I use this card for the little discount to help save on purchases in which I was not allowed to receive since the company did not process the transaction.Business response
09/14/2021
response attachedInitial Complaint
09/02/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Target lowered my credit limit twice. Both times it happened right after I had an issue with an order. This last time they stated it was too high of balances on other cards. Funny thing is my score just went up 22 points and Ive paid off three items that were in collections. When my score was ***************************************************************************** good standing. Now Im over the limit and I believe it is a retaliation for having sn issue with sn order since thats exactly what they did to me last time.Business response
09/08/2021
completedCustomer response
09/08/2021
I am rejecting this response because:While I understand the normal policy this decision doesn't reflect what is going on with my credit overall and I do appreciate that they could raise the limit again but, what they did was lower it so that I am over the limit and getting charged for that.My score has gone up and I disagree with their decision. I would like them to at least review their decision and allow me to not be over the credit limit since that is hurting my credit and costing me more money. I am really disappointed in the decision and the situation as a whole. It appears to be predatory lending practices -- my score goes up, I use the card; I return the items because they were damaged and they lowered my limit twice not just once and now I am over my limit and they are making money on that.Thank you,HopeInitial Complaint
08/30/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I paid off my card fully, a few thousand dollars, about two years ago. I decided to use the card again about a year ago. After, I called and ask the representative how much I had to pay to not look at emails or mail from target any longer. I was done. She told me an exact amount and I paid (around ******) but it was down to the *****. A few months later I got a notice of a 20 paint decrease in my credit due to target. What? I called and waited an hour to be told the lady did not tell me the right amount. I didnt purchase anything, but that the amount she asked me to pay was ***** under (an undisclosed fee). Although I didnt buy anything, I paid the fee. I was told all calls are recorded and requested over a month ago to have the call reviewed and my credit fixed, but no one called.Today, despite paying 40 days ago, I got another 20 pt drop on my credit due to target. I called and spoke to a sup who again said she would research and denied me a call back. This has been horrible!! HelpBusiness response
09/01/2021
completedInitial Complaint
08/27/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
**************** This is the account number. I was not liable for this debt. It was opened without my knowing and I never agreed to a contract with target. Also they never provided me with the original application like i asked.Business response
09/07/2021
ResponseInitial Complaint
08/26/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I filed for bankruptcy and it was discharge, a target acct that was included in the bankruptcy is still ruining my credit what do I do who do I call?Business response
09/07/2021
response attached
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Customer Complaints Summary
819 total complaints in the last 3 years.
309 complaints closed in the last 12 months.