Complaints

• Initial Complaint

  04/08/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  Began dance season in September 2023, charges in the amount of $51 each month. Beginning on January 6th, 2024; I wrote to QC Dance in email, to inform them of our desire to withdraw from dance due to my child's special needs and increasing inability to regulate and return to/participate in class, in conjunction with her weekly school schedule. This company was made aware in the fall (and in years prior when she was participating) that she had specific challenges related to her diagnoses of autism spectrum disorder, attention deficit hyperactivity disorder. Given this year had additional challenges (Beginning of kindergarten) we ultimately decided to withdraw her from class. We sent an email, providing 60 days notice, per contract requirements. They continued to charge us each month for tuition. In April, I emailed to inquire about the continued charges, and they informed me their policy states that we are required to come into the studio and sign a withdrawal form, and that no other cancellation notice or form of cancellation will be considered. In spite of being aware of the barriers to my daughter's participation in class and having observed them as her behaviors increased when she was present, they maintained this policy. All other forms of communication, including signing up for classes and signing the contract, are provided ONLINE ONLY. So, why is it then, they feel the need to add an additional barrier to withdraw, particularly when the circumstances are related to a disability? They said they notified me in writing, in reply to my email, and this email got lost in my email inbox. I still don't understand how they can legally justify the charges, and added stress, on top of a family already struggling with enormous barriers. And especially because, they knew we needed to withdraw and our reasons why. Amount paid to business includes only amount spent post withdrawal (January 2024). Happy to supply bank statements or other documents if/when needed.

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