Business Profile
Electric Companies
Xcel Energy, Inc.Headquarters
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Reviews
106 Customer Reviews
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Review from Amanda M.
1 star12/17/2024
We live in *************, ******* lose power almost every month (I wish I was joking). It's been AT LEAST 8 times this year. I personally work from home so this impacts me & leads to extreme inconvenience. I have never lived anywhere else where I have experiences power outages as much as I have ************ lived in a lot of different states, towns, cities...) It's absolutely absurd how often this happens & Xcel does nothing to prevent it nor do they offer any discount or refund for the constant issues we face with this. If we could switch power companies we would do so in a heartbeat however that's not an option we can partake. You would think being as close to the city as we are that this wouldn't be something to worry about but here we are. Do better Xcel. I don't know what needs to be done to fix & prevent this but you need to do it. This is unexceptable.Review from Chris A
1 star12/04/2024
If there was a zero star option, I would pick it. The absolute worst company to have to deal with. They couldnt care less about their customers. Limited options and access on website, forcing calls to customer service. **************** hold wait times ALWAYS 1 hour minimum. They have a monopoly across multiple states, forcing you to only use their company. No other options available. 0/10 do not recommend. They should be sued. Unreliable, self centered, self serving, greedy monopoly. Worst business Ive ever dealt with. This business is an ideal example of what is wrong with America.Review from Johnny G
1 star11/21/2024
Abhorrently run company. Wont turn power back on for hours after paying full bill, unable to get in touch with customer service and wait times are over an HOUR every single time to call. This is recurring in ****** ** in the middle of winter and freezing temperatures. When you request an email for any of their automated services which they essentially force you to use, it NEVER shows up. The worst operating company I have had the displeasure of being forced to deal with. Company is extremely predatory and holds a monopoly. Best you can do is leave a review here and go **** yourself.Review from charlene a
1 star11/18/2024
Gladly took my money and even texted me the confirmation. Turned my lights off same day. shameful.Review from Torri B
1 star11/14/2024
WORST ELECTRIC COMPANY I moved out of the property in Question in Jan.2024, it is now Nov.2024, Xcel continued to charge me for the electrics and gas usage despite me calling multiple times a month and providing proof that I do not live at the address. They told me I had to pay or my credit score would be affected, they also told me I would get refund for all the bills I paid that were not my bills. Those bills have now tallied up to over $2,500 and now I continue to get the run around from them over the money THEY OWE ME. I have been told many times a supervisor would contact me on this issue has yet to happen. I continue to call 2-3/week and each time Im placed on hold anywhere from 30 minutes to an hour. When someone does pick up they tell me they see the issue but cant give me an answer on when/if Ill get my money back and then tells me, yet again, a supervisor will call me on this issue. Come on **** it has been 11 months! ELEVEN MONTHS. This is a lot of money and if I owed you over $2,500 you would be cutting my power off until I paid. This is complete BS!Review from Richard H
1 star11/12/2024
I sent in a ********** Election Form before the deadline for the year. I never received a conformation email stating that they had received it. I called in to find out if they had it on record, and after a 45 minute wait I was able to talk to a customer service ********* was looking into my account, and asked to put me on hold. I aggreed, and the next thing I know I was disconnected. I didn't have the time to wait again, so I tried again the next day. It was a heavy snow day, and they were only taking emergency calls. That was fair, so I waited until the next week to try to call. I am on hold as I type this, and I have been on hold for the last 30 minutes. My lunch break is over, so I may need to try some other time. This is terrible customer service. If they deny that they received the election form, I may end up spending a lot more money than I should this year, but there is nothing set up to check on this, other than calling in.Review from Mark F
1 star11/04/2024
I lived and rented a townhome from June to October 2023 in *******, ** and used Xcel Energy. When I left the townhome, I went through all of the correct steps and received a termination email. However, I kept receiving bills on and on and on for $200, then $300, then $600+ in expenses.I called TWICE and they told me they are figuring it out and for me not to worry about it. Now they've sent it to a debt collector. They are truly awful and its unfortunate I have to go to this level. Please Xcel reach out to me so we can stop this.Review from Joshua B
1 star10/18/2024
Power has been completely out for over 7 hours here in ***********. This has happened multiple times within a week span. They have a monopoly over the entire state so they can afford to hire illegal felon immigrants to ensure residents have power they pay for. I just bought $400 worth of groceries today and not only will those spoil, but my pets are dead. Thanks xcel if I could beat the s*** out of one person just point me in the direction you c*** sucking pieces of n***** f****** s***Review from kim k
1 star10/16/2024
Xcel's HomeSmart program is a scam. Their customer service is terrible, they say someone will call you back and they never do (5 times). They refuse to pay out for repairs they say they will cover. Do not use this service!Review from Kalen O
1 star10/12/2024
They came out to replace a pole in my back yard and said they would trim the tree a little then they chopped off one whole side of it. Now the tree has to be removed because they killed it but they wont take responsibility for it. I wish I could post a picture to illustrate how ridiculous it looks. But nothing ever comes of this stuff so Im not even sure why Im complaining.
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