Complaints

This profile includes complaints for Best Buy Stores, LP - US Headquarters's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Best Buy Stores, LP - US Headquarters has 552 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Best Buy Stores, LP - US Headquarters

  7601 Penn Ave S Minneapolis, MN 55423-8500

  
• 

  Best Buy

  5101 Hinkleville Rd Paducah, KY 42001-9049

• 

  Best Buy Co., Inc.

  4251 Outer Loop Louisville, KY 40219-3850

• 

  Best Buy Company, Inc.

  9901 Brook Road Glen Allen, VA 23059

• 

  Best Buy

  4707 Valley View Blvd NW Roanoke, VA 24012-2000

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have placed an order for ****** Duet 5 Open box excellent condition on Bestbuy website on July 17. This order got canceled. Reason provided was item is out of stock even though item was still showing available to ship on Bestbuy website but now with $65 more than the my purchase price. I contacted Bestbuy customer service asked them to help me to place a new order with my original purchase price. Bestbuy customer service mentioned that item is out of stock and website information is cached in browser. When I mentioned it's not browser caching since I am able to add the item in the cart, they mentioned that even if I will place an order it will get canceled. To determine this, I placed a new order on Bestbuy website and to my surprise item shipped and I got the delivery. I will provide necessary details with order number when contacted. I request Bestbuy to compensate for canceling my order even when item was available. And for providing me misleading information instead of helping me when I brought the issue to their notice. Bestbuy should adjust my new order pricing to my original order purchase price and provide me store credit for the inconvenience.

  

  Business Response

  Date: 07/27/2023

  Dear BBB, 

  
  Thank you for bringing this customers concerns to our attention. We apologize for any frustration or inconvenience this may have caused. 

  
  We have contacted the customer directly, and we offered an amicable resolution which has been accepted.  Best Buy considers this matter closed. 

  
  Warm regards, 
  Best Buy Corporate  

  Customer Answer

  Date: 07/29/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  Many thanks Betrer Business Bureau. 

  TThanks Bestbuy for resolving this matter. 

   

• Initial Complaint

  Date:07/24/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought all my kitchen appliance from Best Buy and 3 out of 4 items delivered in a reasonable time frame. Best Buy then Calls me to let me know that my range is on back order and would be delivered about 2 months after purchasing it. I also understood that. When the Best Buy person scheduled the delivery, he did not set the hall away and instillation option. When they arrived with the range the guy said he did not have order to do that and if I wanted it done then I needed to pay more. I explained to him I already have this service and to please contact someone that can authorize him to instale and hall away, he said, I cant do it. I let them know to take the range since the job was not going to be completed. I called customer services and filed a complaint as I spoke to a supervisor. He apologized and assured me that everything will be taken care of as he scheduled me for the next Saturday and let me know I would be compensated after the delivery and installation. We are now on the Saturday scheduled to get everything done and the guys who arrived did not have the range only orders to install and hall away, I dont comprehend how something so simple can go so wrong, here I am spending Saturday after Saturday on the phone with them for over an hr in attempt to get thing situated and done correctly. I dont have the energy and I am so upset as I still need the range. How can I get compensated and get what I need done correctly without having to spend another Saturday trying to get this corrected on the phone with Best Buy.

  

  Business Response

  Date: 07/28/2023

  Dear BBB,

  Thank you for bringing this customers concerns to our attention. Please know that this complaint has been forwarded to our Geek Squad *********** team and the customer can expect to be contacted within ***** hours. 

  
  Best Regards, 

  Best Buy

• Initial Complaint

  Date:07/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased an open-box ** ostensibly in Satisfactory condition. That was to include all cables unless they were commonly available. Instead, the ** was missing several key pieces, including a $200 power cable. I reached out to customer service for help and was informed that I needed to return the entire ** for a refund. I just want a power cable or direction on where to get one. Instead, I was told that there was no reasonable resolution to a seemingly simple problem. Best Buy violated their own product description and pricing in what they sold us, and they made it my problem.

  

  Business Response

  Date: 07/31/2023

  Dear BBB,
  
  Thank you for bringing this customers concerns to our attention. We apologize for any frustration or inconvenience this may have caused.
  
  We have contacted the customer with their supplied phone number, and are working towards a resolution for their concerns.  The customer also has our direct contact information for further questions regarding their complaint.
  
  Best Regards,
  Best Buy

• Initial Complaint

  Date:07/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a dishwasher and package deal of stove and hood. First, Best Buys installers installed to WRONG stove. Then, the left the gas and electric oven on without any explanation on how to shut it off. It was getting extremely hot and want cooling down. I had to the *********************** to help me. I was promised compensation and now not saying no documentation in the their notes.

  

  Business Response

  Date: 08/01/2023

  Hello, BBB,

  We have reached out to the customer about his concern on compensation.

  Best Regards,

  Best Buy

• Initial Complaint

  Date:07/24/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It has been a nightmare getting the ** shipped for delivery.************************************************************************************************************** The open-box(excellent) edition.1st order, the item arrives with the damaged panel BBY01-806776211846 2nd order, place a new order to replaced the 1st. The 2nd is "lost in the mail".BBY01-806777990901 3rd, attempt, I called customer service to place the order. But, they cannot honor the price I pay for it. So here I am. For the love of god, get me this ** for the price I paid, for the ************* I paid for.If not, get me the brand new one. The pain of this process is not worth it.

  

  Business Response

  Date: 07/31/2023

  Dear BBB,
  
  Thank you for bringing this customers concerns to our attention. We apologize for any frustration or inconvenience this may have caused.
  
  We have contacted the customer with their supplied phone number, and are working towards a resolution for their concerns.  The customer also has our direct contact information for further questions regarding their complaint.
  
  Best Regards,
  Best Buy

• Initial Complaint

  Date:07/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I bought a bestbuy egift off of Amazon it was of $100 and when I went to redeem it showed invalid I contacted both bestbuy and Amazon and was told multiple different things this is stressful I have the receipts screenshots and the code it's very stressful I firstly contacted amazon by chat and they told me to contact bestbuy to get it fixed and a new code and egift cards are not refundable because I wanted to refund it since It didn't work and then I went to contact bestbuy I was told to email them to get it fixed I emailed they told me to call the best buy number then to get it fixed so I called I waited around 40 minutes they were going to try to check to issue a new gift card but then the call disconnected when I was hold from their end I called back and was told to call another best buy number I called it and there was no live representatives it's very stressful and I just want my gift card or my money back I have all the screenshots receipts etc if it helps.

  

  Business Response

  Date: 07/28/2023

  Dear BBB,
  
  Thank you for bringing this customers concerns to our attention. We apologize for any frustration or inconvenience this may have caused.
  
  We have contacted the customer directly, and our internal partners have stated that the order was cancelled. We have informed the customer to reach out to Amazon for further assistance. The customer has our direct contact information, in the event that they have any additional questions or concerns.  Best Buy considers this matter closed.
  
  Best Regards,
  Best Buy

• Initial Complaint

  Date:07/24/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 17, ****************************** Best Buy in *****, ********** to be delivered to this adress **********************************************************************, however my daughter and I called Best Buy customer service on July 21, ******************************************************* store. My daughter and I spoke to someone on the phone of Best Buy customer service and asked if we can pick up the laptop in store because we no longer live in the address we gave, the lady we spoke to said it was fine and was going to change the status of the order to be picked up in store, she told us we would be able to pick it up in store on July 30, 2022. On July 30th we go in store looking to pick up our item and that we had spoke to someone on the phone to be chnged to picking it up in store. The manager told us there was nothing there and we showed her the confirmation number we received and she looked it up and said it was delivered to the address in ********* but we let them know that we did not receive anything and the manager at Best Buy called Best Buy corporation to know more and the manager was told that it was dropped off by *** and the signature that was given to *** was door. The manager reported the situation and said it was going to be investigated so in the meantime I bought another laptop. In conclusion, we did receive the second laptop and it is now currently paid of but I am still getting charged of the first laptop that I never recieve.

  

  Business Response

  Date: 07/31/2023

  Dear BBB, 
  
  We've made multiple attempts to contact the client to resolve the issue, but have been unable to reach them.  If assistance is still needed, they're welcome to follow up with us directly using the contact information provided to them. 
  
  Best Regards, 
  Best Buy 

  Customer Answer

  Date: 01/04/2024

   I am rejecting this response because: I have contacted Best Buy every month discussing a solution. However, Best Buy's solution is to pay for the first laptop that I do not have. I should not be asked to pay for something that is more than one thousand dollars and that it's not in my possession. I have finished paying off the second laptop, the order for the second laptop was placed after the first one that I did not receive. I have already paid for the laptop that I have and will not pay for one that I do not have. 
  
  
  

• Initial Complaint

  Date:07/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this **** G-16 laptop on 6/1/23 to replace my taxed ***** which was much less adequate than the **15 line that I am accustomed to, in retrospect this was a mistake, as this supposedly mid-line **** computer is on repair 2 after 45 days...character limit redaction...My Response to Geek Squad Customer Support Message "It was my understanding that there would not be any fees if there were bonafide hardware problems discovered, as these are covered by ****'s warranty, please explain why you are now requesting me to make additional purchases, it was my desire to have this computer sent to an official **** repair center, in the first place, not an authorized retailer, this is the second repair within a month or so of owning this computer, this unit already had it's motherboard replaced once, when I attempted to use a partitioning program on the provided SSD, the preboot programs related to the partition manager would not run, the system would not start and the Boot Manager did not not have a bootable system listed, the repair drive function in the recovery did not fix this, it said that it could not, it just got loaded back right when I defaulted the Boot Menu and got restarted several times, the fact that the repair functions could not do what I did manually shortly after is curious, though this is the same unreplaced SSD that went into Windows Auto Update restarting induced restart loop and then had the issues with it's Boot Manager and could not locate any bootable drives without being referred to the boot file manually, that is what prompted the first repair, so this is that same drive not doing the most straight forward of operations, I was under the impression that it was sent to **** and not the larger Geek Squad center, as seems to be the case, I hope that this machine does not sit there and cook hardware until things break, I have my own RAM which I bought separately, in there, it's not acceptable if it is. Be sure to get back to me, thanks much."

  

  Business Response

  Date: 07/25/2023

  Hello, BBB,
  Customers repair shows completed and we have attempted to communicate this to the customer.
  Best Regards,
  Best Buy

  Customer Answer

  Date: 07/29/2023

   I am rejecting this response because:
  
  The business has not addressed my complaint at all, I want these communications to be in writing.
  

  

  Business Response

  Date: 08/01/2023

  Hello, BBB,

  Item being repaired is available to pickup and the customer has contacted our call center to setup a date for pickup.

  Best Regards,

  Best Buy

• Initial Complaint

  Date:07/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased ***-Mobile iPhone 14 Pro *** from Best Buy on July 15, 2023. Today, July 20th, I attempted to return it.I was told that the system would not allow a return. The manager tried to override the "system" and the "system" said all I was due were the taxes for the phone minus the $45 restocking fee: $32.The only problem is I paid $901 out of pocket, including tax, for the phone as T-Mobile would only finance $300 of the $1099 cost of the phone. I had to pay the difference as a "deposit". What ensued was pure incompetence, lack of customer care, and negligence. I spent 2.5 hours at the store with NO resolution and NO refund. I was simply told to come back the next day and "maybe" they could figure something out.The actual store employee assisting in this wasn't the problem: it was clear she was trying to be helpful. However, the manager came over ONCE and didn't even address me, and when I requested his presence several times, he refused to come over and rectify or explain what would be done to get me my refund.I shouldn't have to go back again with no guarantee that the issue will be resolved and a refund issued.

  

  Business Response

  Date: 08/01/2023

  Dear BBB,
  
  Thank you for bringing this customers concerns to our attention. We apologize for any frustration or inconvenience this may have caused.
  
  We have contacted the customer with their supplied phone number, and are working towards a resolution for their concerns.  The customer also has our direct contact information for further questions regarding their complaint.
  
  Best Regards,
  Best Buy

• Initial Complaint

  Date:07/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/26/2022, I purchased an 85" QN90B Neo QLED 4K *************** Prior to the purchase I was advised by both store associates and a Best Buy rep on the phone that my Total Tech would cover accidental damages to the ** should something make impact with it. I explained I had 5 children and this was important to me since the likelihood of such an event happening was possible and I didn't want to buy this size of a ** if I wasn't covered. They all told me that it would be covered. I made the purchase and had Best Buy install it in my home on 12/3/2022. Approximately a week ago, a soft toy made impact with the ** and led to lines across the screen. I called Geek Squad and sent them the required pictures. I never heard back. I called in a second time a few days ago and a different rep asked me to send the pictures to her as well. I did so. She advised me at that time that even though no physical damage was done, my Total Tech membership would not cover it since something made impact with it. I explained what I was told by both the store rep and the phone rep and she said there was nothing she could do. There was no empathy. I am now out $3,300 + tax with no recourse. I have been an Elite Plus Member for years with my local Best Buy and purchased all of my electronics through them for the business I own. I have spent tens of thousands of dollars with this store and I feel betrayed and certainly lied to. I would like this rectified by the repair or replacement of the **. My member ID is **********.

  

  Business Response

  Date: 07/24/2023

  Hello, BBB,

  Customer disagrees with the conclusion. No further action is available on our part.

  Best Regards,

  Best Buy

  Customer Answer

  Date: 08/02/2023

   I am rejecting this response because:
  The employee that called me about this complaint refused to address the issue of both a store salesperson and a phone salesperson explaining to me that external damage to the television would be covered. Clearly, they are paid on commission as both were telling me what I wanted to hear just to make the sale. The employee that called me about this complaint refused to acknowledge the immoral and unethical behavior and as a result, I felt as though he supported their behavior. He just consistently referred to the "fine print". There was no empathy or acceptance of responsibility from the employee and I found his behavior unprofessional. The employee did not address my concern as to what I was told and only offered to have the television fixed at MY cost which is what the total tech employees also said. If this issue isn't resolved to my satisfaction, additional social media outlets will be utilized. As a small business owner myself and having spent nearly $100,000 in the store in *******, I am appalled at how I was treated by the employee that called me and I will start exploring other avenues to spend my money regarding electronics if total tech doesn't fix it at THEIR cost.