ComplaintsforSezzle, Inc.
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Complaint Details
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Initial Complaint
07/25/2024
- Complaint Type:
- Product Issues
- Status:
- Unresolved
I recently filed a complaint here and unfortunately never received the follow up email. Sezzle promised a particular purchase limit upon signing up for their service and immediately removed it upon payment. Whatever their good faith response was did not solve the issue. I was never able to use their service, and will not accept anything less than a full refund. Thank you.Business response
08/05/2024
Here is a copy of our last response on BBB, as this issue has been resolved:
"We apologize for the frustration this situation has caused. After reviewing your account, it looks like there was a small issue preventing you from seeing your Virtual Card details and placing orders, but it has been resolved, so you should be able to get back to shopping!"
Customer response
08/05/2024
I am rejecting this response because:
This issue was not resolved within the time period of the premium subscription; the initial response did not solve the issue and subsequent attempts wouldn't have reimbursed me for lost subscription time regardless. I did not use the service at all as I could not use it; therefore I am asking for a refund for that month of subscription that I could not use and did not use at all. This response made by the business is some sort of Red *******. Thank you.
Initial Complaint
07/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I pulled a copy of my consumer report and noticed some items I would like to dispute. I have suffered emotional distress as a result of this matter and I have felt suicidal lately as a result so I demand this matter be resolved in a fair and equitable manner, which hasnt been done.SEZZLE *** ******************** These account are related to a transaction and experience that falls under the EXCLUSION section of the FCRAs definitions; rules of construction section. It was also reported without my written consent and therefore is a result of identity theft (as defined by the ************************** and the accounts SHALL be deleted. This account is not related to any transaction authorized by me, the consumer as I did not give written instructions to your agency to report this, which is a violation of the permissible purpose section of the ***** which holds your agency liable for damages of at least $1,000 per the civil liability section for willful non-compliance. Please DELETE this item from my consumer report!DELETE THESE ITEMS AND ISSUE ME A NEW, UPDATED COPY OF MY CONSUMER REPORT!Business response
08/05/2024
We apologize for the distress that you have been experiencing. Upon review of your account, we can see that you opted into Sezzle Up, which is when we begin reporting account activity to the credit bureaus, as of March 4, 2023. There are several steps, in which you must agree to credit reporting when signing up for this service. Additionally, your account has been sent to collections due to multiple failed payments that are 90+ days overdue. Unfortunately, you will no longer be able to make changes to your account, pay off installments, or place new orders with us. In order to resolve this matter, you will need to work with our collections partner directly using the contact information below:
TrueAccord:
Email: **********************
Phone: **************Initial Complaint
07/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am urgently writing to address inaccuracies on my credit report due to the unauthorized disclosure of my personal information to credit bureaus, causing significant financial and emotional distress.According to 15 USC 1681 Section 602, I have the right to financial privacy and expect my information to be kept confidential.Moreover, as stated in 15 USC 1681 Section 604(a)(2), a consumer reporting agency cannot share account details without my explicit consent, which I have not given.The errors linked to SEZZLE have adversely affected my financial standing and require immediate correction.Furthermore, please ensure compliance with 15 USC 1666(b), which prohibits creditors from marking credit card payments as late under specific conditions.For reference, my account details are:Account Number: ******************I request a thorough review of my account, prompt correction of the credit report errors, and strict compliance with federal laws regarding my information.Failure to promptly address these issues may result in legal action. I appreciate your immediate attention to this matter.Sincerely,*********************Business response
08/05/2024
Unfortunately, were not able to locate an account with the information provided. Please contact us at **************************************** Additionally, we would like to kindly let you know that we are not a credit card company nor do we provide a credit card product, so there are differences in the ways in which we report to the credit bureaus.Initial Complaint
07/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This creditor engaged in abusive, deceptive, and unfair practices of the ***** which it prohibits. According to 15 USC 1666b it is a billing error. I did not receive a statement 21 days before the late payment error. If the finance charge is included, there should be no late payments pursuant 15 USC 1605(a) due to the finance charge bringing the sum of all charges so I cannot be penalized for something already paid in full.Business response
08/05/2024
Unfortunately, we are unable to locate an account with the information provided. Please contact us at *************************************** or file a report with the credit bureaus.Initial Complaint
07/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
NOT SURE WHY BUT YOU GUYS STILL HAVE AN OLD ACCOUNT OPEN IN MY NAME. AND IM SURE MY LAWYER AND THE OFFICE OF BANKRUPTCY NOTIFIED YOU ALL I WENT BANKRUPT. NOW MY CHAPTER 7 BANKRUPTCY HAS BEEN DISCHARGE AND MY DEBTS WERE CLEARED FOR THOSE THAT DON'T UNDERSTAND BANKRUPTCY. SO WHY YOU ALL HAVE ANYTHING IN MY NAME IS BREAKING THE **** SO HERE IS MY CASE NUMBER FOR PROOF 24-11836Initial Complaint
07/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Prior to 7/19/2024, my Sezzle Spending Limit was $1,900. When I logged into my account on 7/19/2024, my Spending Limit had been reduced to $1,100. I am confused as to why because I have not missed any payments, haven't been late on any payments, or requested to defer/reschedule any payments. I also reviewed the Sezzle Q & A section, but none of the reasons listed for reducing my limit applied to me. The Sezzle contact phone number ************ is useless because no one ever answers this number, or return calls. In the past, I have spent over an hour on hold, this just needs to be removed. I've sent an email, only to receive an automated "generic" response that does not answer my specific questions. This will be the only response that I get from them.Initial Complaint
07/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The customer service is abysmal. I have talked with two agents one named **** and a supervisor named ****, and they are no help at all. Sezzle charged me for a subscription that I did not authorize and they refused to refund me even though I didn't use the subscription at all in that time. I have filed a claim with my bank against this company, and then asked **** to delete the account and the data associated with it, to which she refused and gave me an ultimatum, stating that I need to pay the charge back balance to get the account closed. I would be happy to drop the claim if I get refund for the subscription I didn't use, and my account deleted. I will be filing a complaint with the ************************* as well.Business response
08/21/2024
We apologize for the frustration this situation has caused. Upon review, we can confirm that, as **** stated, we are unfortunately unable to refund your subscription payment because it is against our internal policies. Additionally, we are unable to close the account due to the status of the chargeback created. When a bank files a chargeback, that payment becomes a failed payment within your Sezzle dashboard. Accounts cannot be closed if there are any payments still outstanding.Initial Complaint
07/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Ive attempted to contact Sezzle on the 15th of May 2024, June 21st, July 5th, and July 6th. I seen that there were many fees added to payments making it hard for me to have them up to date. For example, a $19 biweekly payment was $45 eventually with all the fees accumulated. I contacted customer service to talk to get in contact with a supervisor. I was told on June 21st that I would be getting a call back from a supervisor. I was not given a call back. I kept calling back to follow up and I received apologies but no call back. The loans were so small that I would think I would get some ****** This company has lied to me and charged me multiple fees. I reviewed my credit report today and found that my account was reported as 30 days late for June on today, July 17th 2024. This is an installment loan that I never gave permission to report. I just found out about Sezzle Up. I never gave this company permission to report this personal business matter with the credit bureaus. ****************************************** was never given permission to report my account. Is there something that I signed to give them permission? I did not give the company permission to report anything with the 3 credit bureaus. I would like this tradeline to be removed from my credit report because I am just now learning about Sezzle up. Along with all the *************** service lying, I would appreciate if you all stop reporting this personal business matter with the reporting agencies. Its unlawful to report something without the consumers permission.Initial Complaint
07/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Dear BBB,I recently reviewed my credit report and found an error related to an account with ********************** **** which I did not authorize. I am a victim of identity theft and have filed a complaint with IdentityTheft.gov. Enclosed are copies of the complaint for your reference.Account Details:Creditor Name: SEZZLE *** Opened Date: 4/30/2021 Account Number: ************** This fraudulent account has severely impacted my credit standing. I request an immediate investigation and removal of this account from my credit report.Thank you for your assistance.Business response
08/05/2024
Unfortunately, we are unable to locate an account with the information provided. Please continue to work with the credit bureaus on this or contact us at ***************************************.Initial Complaint
07/13/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I've paid for a premium subscription they say I have 300 dollars in spending power and the say I don't qualify to use it on anything they denied every purchase I've tried so I'm paying for a app I can't use ifndont qualify for anything why take my moneyBusiness response
08/05/2024
Upon review of your account, we can see that this subscription has already been fully refunded. We apologize for the frustration this situation no doubt caused.
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Customer Complaints Summary
962 total complaints in the last 3 years.
321 complaints closed in the last 12 months.