ComplaintsforSezzle, Inc.

• Initial Complaint

  08/20/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I contacted this company in regards to an email I was sent I tried logging in and there was an account in my name with an email I did not recognize I couldnt see whole email but I asked to be removed from site and was ignored.

• Initial Complaint

  08/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I downloaded the Sezzle app, because it presents itself as a buy now pay later product, like afterpay or affirm. When I got past the initial screening, the **** said I had $200 limit in spending- pretty standard, but there was a catch which was that I had to pay ***** to unlock the service and use it with different vendors. Seemed like not a great deal, but I went ahead and put my card info in and paid the amount. At that point, I was looking at $200 in spending, and a sea of retailers that I could shop at. It looked like the other apps that offer that exact service, but As soon as I did that, and returned to the home ****, it showed my spending limit was zero, and in order to get any credit for spending, Id have to shop at a bunch of random retailers to get little increments- like $10, $15 at a time. Totally hidden from the point of entry. The whole thing is a shameless set-up, and even though I canceled immediately, they are trying to keep the *****. That paid for nothing at all, it just cost me more by wasting an hour of time, trying to call their customer service (which no one ever answered, I was out on indefinite hold) Its very predatory and I dont want them to get away with it- it with me, and not with the scores of people who Im sure signed up, thinking they would be able to use the service just like the other apps that offer buy now, pay in 4 installments. I want the refund for ***** and ideally they would have to much more transparent about what they are actually proposing, before taking peoples money

  Business response

  08/21/2024

  We apologize for the frustration this situation has caused. We have taken a look into your account and escalated to our technical support team for a possible refund of the subscription amount. If refunded, we will follow up with you right away via email. 

  Customer response

  08/22/2024

   I am rejecting this response because:
  
  I appreciate that Sezzle responded, but they  didnt actually award me anything- they said they would look into a refund, but they didnt offer a real, tangible refund. It should be open and shut- they set up their site to make people think they will have a minimum spending limit of $200, then they quickly get a fee squeezed in, and surprise!! The spending limit is zero and the only way you can increase is by spending your money at struggling businesses that pay to be be on their site. Its a trap they set for people to fall iinto- I discontinued my membership immediately after they charged me and I realized what kind of a deal it was- I deserve that refund and I dont want to accept their current answer, just to have them come back and say, unfortunately, all membership fees are non-refundable. I think at that point, BBB could take a look and weigh-in. If its not illegal, its highly unethical

• Initial Complaint

  08/09/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I used my sezzle account to place an order on Amazon. I used the virtual card option to make my purchase. My purchase was denied, so I looked and saw I HAD to be a member of sezzle anywhere in order to make a purchase. So I joined the program and paid my fee for it then placed my order again. I was then charged 3 different charges for one order. I called and asked what was going on and was told because ****** sends orders out on different days the order was charged multiple times so I had to pay the charges. Why would I use a pay in 4 if Im paying it almost all anyway? I got sent a purchase agreement, which is not the one I agreed to, so I have no idea how this is even legal for them to place a completely different contract on me after I placed the order.

• Initial Complaint

  08/08/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  They extended me a line of credit of $1k and required that I buy $27 worth of subscriptions to use the service. Shortly after I paid the subscription fees they reduced my line of credit with no warning and for no reason, then refused to refund me the subscription fee!

• Initial Complaint

  08/06/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I was trying to get a marijuana card for my Fianc and we went with Sezzle not knowing that they would not help us to continue to get card. Never received any thing no information about what to do next. Didnt get any help.

• Initial Complaint

  08/06/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  They have been fraudulently charging me for a subscription I never signed up for. I dont want Anywhere nor have I ever used anything related to Anywhere. I never signed up for this service! I want a refund for all the months youve been fraudulently charging me since April and I will be canceling my supposed subscription I just realized I didnt know I had. Im shocked that this has been happening! This is unbelievable that you can do this unknowingly to customers. I expect a full refund of $89.95 for 5 months immediately for a service I never requested. What they are doing with this subscription service is predatory. I dont even know how I ended up with it. I didnt check anything for it so it must be some sort of having to opt out. Ive sent a message through their support and only received a blanket help suggestion that is of no help. After reading through the complaints on this page, I find this is not an uncommon situation to be charged this unknowingly.

• Initial Complaint

  08/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The company violates their own terms of service and apparently does what it wants to costumer without a valid reason. I had signed up with the a while ago and only used them for one order. I was originally approved for $600. I made that entire order payment on time with no issue. Then I hadnt used them anymore for a good bit mainly due to the restrictions of retailers and their subscriptions service. One day I get an email about my payment streak being reset so I looked at my account to make sure there was no fraud taking place. It was then I saw that approved amount went down to $300. I contacted them to find out why and was not given a valid reason with them basically saying we have no reason as to why we lowered your amount. After a lot of back and forth the final response I got was the computer lowered it and we dont have a reason why. This is a long standing issue with not just myself but also other customers. What I fail to understand is how a company can break their own terms of service and then not have a leg to stand on to defend themselves and no possible way to fix the issue.

• Initial Complaint

  08/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Sezzle charges any card on file for payments even after you have emailed them to revoke authorization. In addition, they charged me ***** for a premium membership after I revoked authorization to charge my card.

  Business response

  08/22/2024

  We apologize for the frustration this situation has caused. Upon review of your account, we are unable to locate any payment method revocation. To complete this process, please email us at **************************************** Our support team will send you the form that needs to be filled out along with the instructions to send it back to us. 
  

  Additionally, we are unable to refund your subscription because it is against our policy at this time. This is because youve already used the subscription to make purchases. 
  

  With regards to being charged on another card, as detailed in Section 2.7 of our User Agreement, ********************** reserves the right to collect any failed payments at a later date and/or with any additional payment methods if funds are not available on the preferred payment method on the Sezzle account or order.

  Customer response

  08/23/2024

   I am rejecting this response because this information was not made clear prior to signing up .
  
  

• Initial Complaint

  07/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  date of contact is7/29/24 the merchant Sezzle in this case has 2 credit/debit number and have provided payment for a down payment to access a line of credit that I have not been able to use at **** Eats for a $7.50 down payment for a line of credit of $30 and $20.50 on a line of credit of *****, The initial service to be provided was for access to a line of credit(s) based on approval and a initial down payment based on a percentage of the borrowed amount and amortized to payoff including down payment in 4 installments.The dispute in question is that very purposely as can be seen when applying, they deceptively hide the need to obtain a premium membership to be able to use the extended credit and equates to 95% of all companies nationwide. To put this on perspective I reside in ********, **** a top 3 location in the nation to reside in and generally a test market for the nation in fast food ect, Sezzle offers 8 mom-premium membership based companies here and one is a hair salon, Rivers Edge Cutlery, and Pure Hockey. as examples of the obscurity and deceptive business practice. I have seen and dealt with many of their competitors and while based on credit and amount may require a down payment, none of which utilize a membership system that restricts you to companies the vast majority of the population would not require and competitors in the same industry do not utilize, I am left to face the facts that this is against the lending act, in being unclear, deceptive, predatory in nature.When calling they are not helpful and ***eat the membership as an out and try and force it upon you, no form of a escalation process in place, as I was told that I will hear back in 3-4 days via an email, I was unable to escalate directly, or be sent to a supervisors voicemail or be provided an email address, the *** was reluctant to advise me of any structure or even ask the mode in which i would prefer contact.Found this merchant in the Android app store.

• Initial Complaint

  07/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I was trying to make a purchase from another company through my Sezzle app, but when I went to start the approval process Sezzle somehow switched me a completely different company site and claimed I purchased a gift card from this other company they misdirected me to. I would've never purchased anything ever from the company they directed my purchase towards. I cant reach anyone at the customer service phone # for **********************, because its only automated and will not allow you to talk to anyone. This was clearly a scam and trick by Sezzle, because it says I purchased a "gift card" which can only be used through Sezzle and conveniently there isn't an option to cancel or request a refund. I would've gladly used the amount they claimed I used on another site, but it wont allow me to. I want my money back.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩