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Business Profile

Money Orders

MoneyGram International

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Money Orders.

Visit Website(952) 591-3000Email BusinessWrite a Review

About

Important information

  • Additional Info:
    Consumers who have an issue should attempt to contact customer service at 1-800-542-3590.

Overview

MoneyGram International

address on file with BBB

Minneapolis, MN 55416

View Service AreaView Headquarters

Years in Business: 21

BBB Accreditation & Rating

MoneyGram International is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

About This Business

Travelers Express provides money orders to companies to issue and provides processing services to banks and other companies. The BBB has received customer complaints which primarily involve unsatisfactory service resulting from delays with the company in processing lost money order claims, non-refundable fee for photocopy tracers and lengthy file claim waiting periods. The company has made some changes to their customer service system, which consist of: No waiting period before a customer can file a claim. Refunds will be made approximately 30 days after the receipt of the claim. In addition, the company has installed a toll free number (1-800-542-3590) to address questions such as if the money order has been cashed or cleared. A non-refundable $8 fee is required for each item. This covers tracing, photocopies and refunds. A photocopy will be provided if the money order has been cashed. A refund will be issued if the money order has not been cashed, provided the claim card is properly filled out and signed by the purchaser. Allow 30 to 45 days for processing. A stop payment is not placed on the original a refund is made.

Business Details

Local BBB:
BBB of Minnesota and North Dakota
BBB File Opened:
1/1/1943
Business Started:
12/18/2003
Business Started Locally:
6/12/1940
Business Incorporated:
12/18/2003
Type of Entity:
Corporation
Alternate Names:
TravelersExpress MoneyGram
Business Management:
Pravina Chohan, Money Order Research Department
Philip Milne, President/CEO
Joanne Sogge, Supervisor Money Order Research
Bill Monahan, CSR
Bonnie Leigh, Sr. Legal Specialist Liti
Cory Feinberg, Sr. Legal Counsel

Additional Contact Information

Principal Contacts
Bonnie Leigh, Sr. Legal Specialist Liti
Customer Contacts
Cory Feinberg, Sr. Legal Counsel
Fax numbers
Primary Fax: (763) 549-7130
Other Fax: (952) 591-3238
Other Fax: (612) 591-3114
Additional Phone Numbers
Other Phone: (952) 591-3400
Other Phone: (800) 328-5678
Other Phone: (800) 542-3590
Other Phone: (214) 999-7557
Additional Email Addresses
Primary: Email this Business

Additional Information

Business Categories
Money Orders, Bank

More Resources

BBB Reports On: Known Marketplace PracticesOverview of Ratings

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