Business ProfileforCenterPoint Energy

Wednesday May 29th, 2024 Tech came out to look at washer. He consulted with some other techs and determined to order parts. He mentioned the replacement plan and asked if I wanted to sign up because washers dont last long. He never mentioned that there was a 30-day waiting period or anything about preexisting issues. He gave be the sheet that lists out the allowance prices for each appliance and left.Sunday June 2nd, 2024 Techs came out and replaced parts on the washer. Before they left, they said the washer was working. I went to start a normal wash load. Hour later went to go switch that load to the dryer, but the washer did not appear to be completed and the clothes were still dry. I restarted the cycle and shortly after, my brother sent me a video of the washer not working. It was not spinning and was giving an error code. Called home service plus requesting a tech come out.Monday June 3rd, 2024 Tech came out. Tried to program the switch board. He said that the part was discontinued and that that they could not replace it and I would have to get a new washer. It was at this point that I was told they would not provide an allowance because I was not within their 30-day waiting period. Called Home Service plus after tech left to dispute the 30-day waiting period since I was not notified of this until after everything was said and done. Requested to speak with a supervisor.Tuesday June 4th, 2024 Spoke with a supervisor about my frustrations and complaints. I advised him that had I known there was a waiting period I would not of had any repairs done to the washer. It is not my responsibility to have to go to Center Points website to read their policies. It is the techs responsibility to go over the policy when signing up. No one went over the policy with me. I had the understanding that when signing up, if after the replacement parts did not fix the issue with the washer, I would be provided an allowance to replace. No one has returned my calls yet