Business ProfileforHero Plumbing, Heating, Cooling, Drains & Electrical

Deceptive practices indeed! Do NOT engage with this company whatsoever! Called them to fix a shower flow issues on a little used bathroom. Scott F gave me four options from $195 service call to a $2000 package. I told him that bathroom is used very little so I wouldn’t be paying anywhere near $2k to fix it. He quoted me $75 for parts and needed to return the next week. I paid $195 for the service call. He returned the next week and installed the two parts in less than 30 minutes. Charged me $1800, in addition to the $195 I paid. No authorizations, no receipts. When confronted he said the office would send the receipts and ran out the door. So when I said there is no way I am paying 2K to fix a little used bathroom, that is exactly what he did. Called the office to complain and get any authorization or receipts. The needed my email address since they didn't have it (yet Scott F said they would send the authorization and receipts!) liars and cheats - still no pre-authorization on costs and the signature on the receipt is just a squiggle. While the 'receipt' didn't have much detail I did google the cost of the parts and they were about $75, so this company charged $1725 to my card for 30 minutes of work. Office said they would file an internal complaint and call me back. I have made 5 attempts to talk to 'Amber' - she never calls me back, the office refuses to schedule a time for us to talk, that I just need to keep calling and hope that she isn't on the phone. I am trying a number of avenue to get my money back and I'll post any positive results so that others can follow.

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