Customer ReviewsforHero Plumbing, Heating, Cooling, Drains & Electrical

They have never shown up on time for a furnace & AC tune-up. Every year, I call them and schedule an appointment, and every year, they do the same: they reschedule your appointment during the day of your appointment. They expect you to take time off your busy schedule and wait for a technician who never shows up. (They only arrive on time when installing a new system or making significant repairs). I have gotten a furnace, AC, and water heater installed from Hero. They sell the system with a few years of maintenance included, but when you call them, they never prioritize you. They always reschedule. I had an appointment for July 8th and now they reschedule for September for an AC tune up. I had my appointment a few month prior to July.

I agree with all the complaints listed here 100%. The crew did good work but $500 per hour per plumber is outrageous. I Googled what the expected cost for plumber should be BEFORE I called any plumber, the range is $50 to $150 per hour. None will disclose their rates over the phone AND they charge $60 - $80 to provide an estimate. So you can plan on possibly $240 just to get 3 estimates I agree that Hero Plumbing should be ashamed and they are gouging customers. **** I won't call them again and I won't refer them to anyone. ***** I used to have respect for a veteran owned company, now that will mean nothing in my choice. Thanks to being price gouged to fix 3 faucets I can no longer afford to make donations to veterans organizations. So all the other veterans miss out on those of us that donate to veterans because of price gouging from this veteran owned business. Debby

I called hero because my main sewer backed up, the drain and sewer crew showed up to snake and clean main drain they worked for approx. an hour they said they went out 100 feet as far as their equipment allowed but did not find the blockage and they will have their sewer specialist with a cable camera the following day cost so far ($260.) and they fixed nothing. the specialist did show up first thing in the morning and did spend the better part of the morning investigating the problem. his time was spent running his camera thru the line ,he was outside measuring with other equipment and conferring on the phone and writing proposals .he stated that the problem was my sewer line became separated from the main line under the street. i was given at least 4 proposals throughout the morning possibly 6 and each proposal increased by thousands finally he stated that they would have dig up the street to fix it. the final proposal $ 17,550. I asked him if the city would help and he stated that it was totally my responsibility .i told him i would have to get financing and another bid. I called a one man sewer business. he came out the next day and cleared the blockage in an 1 1/2 hours cost $275. i called the city sewer department. the person i talked to said he would send a camera crew to run a camera through the sewer line, they came spent less a little less then an hour and stated that there was no blockage and no need to to dig up the street. 3 takeaways (1) The guy from city sewers said with sewer issues ,call the city first (2) Get a second opinion (3) I could have taken a loan out and wasted $17,000 on a problem that was fixed with $275. and a different company. Joe M.

I needed help to replace an outlet for an old dishwasher and this was the only company that could come out within one day. I figured my quote would be $300 to $500. The first quote the technician showed me was almost $6000 ??. This company is clearly full of scammers and an in honest people. I am going to see how many other people have been scammed and see if there’s a way to bring in district attorney, or other members of the state to help consumers. Absolute worst experience, ever working with any type of company to help with home utilities. Please please please do not call them ever!

I had a similar experience as many others in November of 2022- it cost me $3,000.00 just to get them out of my house. Amazing this company exists. The owners of this company should be ashamed. I would suspect that many of their positive reviews are fake. Do not let these people in your house, find any other company.