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Find a Location

Stratford Wood Apartments has 1 locations, listed below.

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    Business ProfileforStratford Wood Apartments

    Apartments

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    18900 Stratford Rd, Minnetonka, MN 55345-4027
    BBB File Opened:
    3/2/2009
    Years in Business:
    40
    Business Started:
    1/1/1984
    Business Started Locally:
    1/1/1984
    Business Management
    • Richard Montgomery, Property Manager
    Contact Information

    Customer Contact

    • Richard Montgomery, Property Manager

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/21/2021

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Ive been very patience with the office, they never respond, they start making up problems when you ask for service and receive negligence, Ive been waiting almost half a year for services. They make up rumors then have they staff make up false accusations. This is so unprofessional and stressful Ive never dealt with such a unprofessional management. The office are so short staffed by the way is daily they never answer the phone or return calls. I hear if youve been receiving care like your gas and heat being off, rodents, maintenance issues youve reported for months on in, please contact homeline or corporate. My family resides in the apartments and townhomes and everything is falling apart LITERALLY. Its unfortunate because times are hard to be moving during COVID etc. Its sad the townhomes are not at market value but insist by making us tenants pay over 2,000$ For a falling apart town home and 1800$ for the apartments where the animals are using the hall ways as bathrooms. If you start asking for help you are at risk to be targeted. Im still searching for ways to spread the way we can receive proper care while living here. They gossip my sister was trying to get a home here and her and someone at the office exchange words and the employee at the office called her a NIGG*** BIT** such foul language and shes still working there till this day. Its a infestation as well. Shame on StratfordWood in Minnetonka. The Manager is ******** but she barely does anything as well.
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    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Celestia A

    1 star

    11/07/2023

    Worst company ever.Defrauds residents of money by promising amenities that are closed and unavailable for use for over 6 months, i.e. in this case, the swimming pool. The sauna is permanently closed and there have been only continued INCREASES in rent with less amenities that are still included in the rent and now closed and devoid of availability.The staff interrupts and hangs up on residents over the phone.Communication is very poor, and mistakes and non-compliance are rationalized by staff members via emails that are sent out after the pool has been closed from June to now, November, with no word of a timeframe on when the pool will reopen. A form needs to be filed, a valve repaired, and an approval of a repair quote by the **** which has not been accomplished in 5 months. The pool was closed the entire summer and now into late fall, as hundreds of residents pay money for that pool. Children have especially seemed to have enjoyed the pool over the time of my residence here, three years and seven months.0 out of 5 stars.Negligent, fraudulent, and criminal.

    Local BBB

    BBB of Minnesota and North Dakota

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