Business ProfileforMorrie's Minnetonka Subaru

Easter weekend, I was in Minnesota for the holiday. I had scheduled an oil change. When I arrived, I asked for my tire gage to be checked out too, as they hadn't been working correctly. The man who was helping me said he would come find me when my car was ready. I was working in the waiting area, when I got a phone call stating he tried to find me and my car was ready. I was one of three people waiting, and I was wearing a bright neon orange hoodie, so I am convinced he didn't try too hard to find me. Two minutes later, I went over to the counter, and he wasn't there. A coworker tried finding the man who had been helping me, but he was nowhere to be found. She struggled to find my paper work, but eventually did. I was given no information about car updates and conditions. I had to ask about the tire gage inspection and she had no clue. She stated that she assumes it got looked at if I had asked for that, but she did not know for sure, nor did she try to figure it out. Finally, when I got in the car, I noticed that the new oil change sticker was for mileage I had already reached, and my rear windshield wiper was broken (was not broken before the appointment). I filled out a complaint but have not heard anything (it has been well over a month). This is the second time I have had to write a formal complaint to better business bureau to get anyone's attention on my horrible and unacceptable customer service at this specific location.

We have checked all of our service records and do not show a visit to either our ************* or Minnetonka Subaru location. Also, the General Manager from the ************* location called 3x however was unable to reach you and no messages have been returned. Please contact ******************************* at ********************** Subaru directly at ************ so we can provide additional assistance.