Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It started on Jan 14 when I leased a car and asked if we got free starlink. The mgr said no its would be ******. We called starlink the next day and found out that it was free for 3 years.A few days later a female salesperson called and asked if we wanted to purchase a car. I told her I already had leased one from them. She said she could see that I was going to be getting a check for ******. I have yet to receive it.We went back to Morries on feb 6th to have a person show us a lot of the particulars of the car. During the lease process we were told by the finance person that our oil changes, Tigre rotations and filters would be free for the 3 year period of the lease. We told her that would be a great sales tool to mention during their sales pitch.During the feb 6th meeting it was mentioned that we bought a plan for the oil changes, etc. I said I didnt buy any plan. Another finance person was brought over and she looked and said yes we did. The had added the cost of these free services, ****** to the monthly payment. We were very upset with that and they called the manager over. He looked at me after I explained and said would I be satisfied if they wrote me a check for that Amt?I said I would and was told that they would send the check.Upon not receiving it we called and spoke to the same mgr who told us we were lying and hung up on us. I am 85 years old and definitely not in the habit of lying. This is definitely a scam on their part.I want a check in the *** of ******. I should request an apology from the mgr for accusing us of lying. I will not.

  

  Business Response

  Date: 03/08/2025

  During the purchase process the buyer was made aware that there is a difference between the free 3-year version of Starlink and the $174 optional upgrade which gives the buyer a number of additional features all of which was thoroughly explained to the buyer. The buyer requested they be given the ******** for free and we informed the buyer it would be an additional $174 which the buyer opted in to purchasing. 

  Neither Subaru nor our dealership offer free maintenance on Leases, the buyer requested that we give them maintenance for free when buying the vehicle and we informed them the maintenance is not included in leases with Subaru, but that the buyer could choose to purchase a maintenance plan if they desired. During the Finance process the buyer was presented and opted in to purchasing the maintenance plan for $634, we did explain that the buyer is eligible for a full refund of the maintenance plan if that is something they do not wish to keep. The maintenance plan and pricing were fully and transparently disclosed on multiple signed documents to the buyer. If the buyer would like a refund for the maintenance plan, we are more than happy to accommodate that request. 

• Initial Complaint

  Date:09/19/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a Certfied Pre Owner Subaru Impreza Premium with ***** miles on 9/14/24. The sales department false advertises cars as CPO and show you all the carfax and reassure you it will be a great vehicle. When it comes to purchase the vehicle they sell you "Morries Promise" for *****$. I stated all I want is the certified pre owned warrant to both the sales person and the fianance person *****. What they don't tell you is that when you agree to this the whole Certified Pre Owned is now more. And then ******** department attempts to sell you a 3rd party warranty instead of it coming with a 7yr/100k CPO warranty starting at when the car was first sold. No communication on this not being a CPO vehicle after agreeing to "Morries Promise." I think this is a sales tatic/scam the sales team does. I called 9/16/24 and was directed to ***** in Fianance who did not answer I did leave a voicemail. The sales person who transfered my call to ***** in fianance ended the conversation very quick when I started asking about how does a vehicle suddenly become not certified pre owned when you pay ***** for "Morries Promise" nonsense. I've called and emailed and left a voicemail for the sales person ****** *. who sold me the vehicle and he has also yet to reply. I have filled a complaint with Subaru Of America on 9/17/24 case I.D #******-1200057. Subaru Of America has also not replied in the two day period I was told I'd be contacted by phone.

  

  Business Response

  Date: 10/15/2024

  All certified paperwork has been given to the customer, and he was also refunded the $99.99. We have spoken with the customer and resolved the issues. 

  Customer Answer

  Date: 10/15/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22306587, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not received the title to the car I bought from Morrie's Minnetonka Subaru. I called sales who told me I need to talk to corporate. I have been reaching out to corporate since August 28. All calls go to voicemail and no one returns my call.

  

  Business Response

  Date: 09/19/2024

  Mr. *******, has spoken with the state, and they are re-issuing and sending him the title at no charge. 

• Initial Complaint

  Date:08/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased used vehicle in Dec 2023 Was offered and paid for a protection package Tried couple days later to cancel and requested refund ** services ever scheduled and no money ever refunded

  

  Business Response

  Date: 08/12/2024

  We attempted to schedule the install of these products' multiple times, including offering to pick up the customers vehicle from IA and drop off a loaner while the work is completed.

  We are issuing the refund for these products at the customer's request and have reached out to the customer to do so. 

  Customer Answer

  Date: 08/12/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  They have sent me some forms to till out regarding my request for refunds of services never received 

  The forms will be filled out and returned tomorrow 

  Form states refund could *********** to 8 weeks

  Thanks for your wonderful attention to this matter as I got very cold responses to multiple attempts to settle this

   

  ****

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold my 2015 Subaru Impreza to Minnetonka Subaru on May 20th I was quoted that I would receive my almost ***** dollar check ideally by the end of the week after the received my lien from ******, but if it was not ready by the time I was moving from ********* to ******** (June 8th) they would mail my check. Since this occurred I began calling and emailing them for updates on the check. I emailed Monday, June 10th and received no response, called Thursday, June 13th and was sent to voicemail and no one ever called back and my husband called Tuesday, June 18th and left a voicemail and again no call back. On Monday June 17th we confirmed with the *** number on the sales website that my car was no for sale and has since been removed/sold and I still have not received a call back, email back or the check for my car.

  

  Business Response

  Date: 06/27/2024

  We have spoken with the customer; her requested check has been sent in the mail. All issues were resolved. 

• Initial Complaint

  Date:09/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from this company in 2021 and was sold an after market warranty on the vehicle. We are now attempting to use it and no one at the company acknowledges anything about the warranty. They do not know the company or have any information on it. When we call to speak to the person who sold us the car, they are at a loss for what they sold us. This is a multi-thousand dollar contract that we are paying on and cannot use because they do not have any information on file about something they sold us.

  

  Business Response

  Date: 09/11/2023

  I just emailed and left ****************** a message. I don't see that we have done business with her in the past. I'm assuming that this may be under a different name or phone number. I've requested that she let me know the person's name who would be attached to the deal and I'll be more than happy to assist. 

  thank you,

  *****

  

  Business Response

  Date: 09/13/2023

  It was determined that ****************** had been reaching out to the wrong Morrie's dealership. ******************** forwarded her information to the General Manager and General Sales Manager at Morrie's Minnetonka Subaru, where she purchased the vehicle. Both the ** and GSM has been contacting ****************** via phone and email to get this matter resolved. Any further communication should be directed to *************************************** and/or ****************************************.

  Best regards,
  ***************************

• Initial Complaint

  Date:06/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We returned a leased Subaru forester to this location in July of 2021. Just this last year we have been receiving toll bills for this car all across the country. We have learned that the vehicle registration is still listed under our name instead of the new owner. I have called this location no less than 10 times to deal with this issue and no one has ever called me back. I finally called Subaru ******* corporate office who verified this and was able to Make contact with the dealership who told them they were handling it. The dealership then sent me a bill of sale for a different vehicle we purchased in 2013. I have attempted to call the dealership again to straighten this out with no response.

  

  Business Response

  Date: 06/13/2023

  The returned vehicle is not still registered under the customers name. We have spoken with the customer and updated them, as well as agreeing to pay the toll bills that were incurred. 

  Thank you

• Initial Complaint

  Date:03/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used vehicle from Morries. I live in *** and I need to register the vehicle in ***. I cannot register the vehicle without original documents from the dealer. I purchased the vehicle in November 2023 it is now March and I do not have *** registration.

  

  Business Response

  Date: 04/14/2023

  *******,

  Sorry for the delay in responding.  The vehicle purchase was processed through the Jaguar ******************** location.
  

  **************, who lives in **************, purchased a vehicle on November 23, 2022.  Paperwork was processed through a third-party service which handles our out of state signing process with notary.  The documents were sent to the client on November 28,2022 and returned to Jaguar ******************** on December 5, 1022.
  

  Downpayment funds of $5,000 were still uncollected.
  

  Prior to sending the original documents to **************,the documents failed the first audit as form (DTF802) was missing a signature and missing proof of insurance on the vehicle. The client provided proof of insurance on January 26, 2023.  The proof provided was nearing expiration causing the paperwork to fail the audit prior to state submission.
  

  On March 2, 2023, the client paid the $5,000 for the down payment.
  

  March 7, 2023, the client provided updated proof of insurance.
  

  March 9, 2023, ************** received the necessary completed documents.
  

  March 21, 2023, ************** completed processing.
  

  Given the date of completion by ********, ************** should now be in possession of his registration.
  The missing items required by ******** in addition to the delay in collecting the downpayment caused the transaction to be delayed.
  

  Regards,

  ***********************

  General Manager

  Jaguar ********************.

  
  

• Initial Complaint

  Date:10/26/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -Purchased 2012 Subaru Outback on 09/19. Just 2 days after on 9/21, I was on my way to a doctor ************ the oil light came on, dropped off vehicle. I was told it was Cam Seal and Morries Subaru Minnetonka ****************** said they repaired it. 9/22 got car back (car was in service for two days) -Less than 30 days later 10/21, I was running an errand and oil light came on. Then all the lights started flashing-oil light, water light, check engine light, even cruise control light was flashing.... then smoke was coming from the engine. This was scary and I was worried the car was not safe. -I called Morries right away when this happened around 1:00 in the afternoon, I was told someone would contact me within the hour. I did not receive a call until almost 4 hours later around 4:45. The service department call and said to get it towed to Morries Subaru Minnetonka. We had it towed to Morries Subaru Minnetonka on the morning of 10/22 because Morries took so long to get back to me, we didnt get the tow until Saturday morning. The cost of the tow $259.14. -10/24, Monday afternoon ***************************, President, contacted me and apologized and told me that the service department did not complete the Cam Seal Carrier correctly and it needed to be re-sealed. He said the seal is redone and I can take the car back if I want or he would help me get into another vehicle.-On 10/25 Kat, Manager contacted me and offered me $12,000 trade, told me I would get a pro-rated amount back on the warranty I purchased, and they would cover the tow. They would apply these dollars to the purchase of a newer vehicle.-At this point I just want a reliable vehicle. I was hoping Morries Subaru Minnetonka would honor a full refund and help me get into a more reliable vehicle. They will not, they offered me a trade value $2,000 less than what they sold it to me for. I will have to pay another $1,150 in taxes and fees again. I am going to have to pay over $3k due the faulty repair.

• Initial Complaint

  Date:09/13/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2022 I received a notice from the Minnetonka Subaru Dealership stating that my 2017 Subaru Forester had recall work to be done at no charge to me. The specific job was my air conditioning compressor and passenger airbag. On June 5, 2022 I had this work completed at Morrie's and took them up on their 1/2 off an oil change, and additionally had a transmission fluid change at their suggestion. My specific complaint relates to the air conditioning compressor service. In July and August 2022 my air conditioner was not up to par with the heat, unlike it had been previous to the service. Then Thursday, September 1, 2022, my air conditioner stopped blowing semi-cold air altogether and freon smoke came billowing out of my vents. Clearly, something is wrong with the air conditioning compressor they gave me. Here we are almost exactly 3 months later and the ** no longer works. I had a working ** before their recall service, which was only changed due to their recall notice, and after service, I do not have a working **. I brought the vehicle back to ******'s on September 6th, 2022 as this was their next available appointment time. I discussed with them how the ** had not been working well and the smoke that came out of my vents along with hot air. The service representative assisting me from **************************, contacted me after taking the weekend to "see what they could do" about the service being done with no charge to me for parts, etc. The voicemail he left said that because my car has a salvaged title they won't change the faulty compressor they installed. I will have to pay the full cost of parts and installation, about $1000. I am perplexed. How is it that the title status didn't matter when they gave me this bad part, but now it matters when I ask them to take responsibility for this situation? No one said a word to me about my title status mattering when I had the original recall appointment and work. I have more to say, but out of available characters.

  

  Business Response

  Date: 09/23/2022

  Regarding ********************************* complaint: We have resolved this situation with *******, by fixing her vehicle at no cost to her. The repairs have already been completed and she is satisfied with the end result. 

  Customer Answer

  Date: 09/27/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.