ComplaintsforMorrie's Minnetonka Subaru

• Initial Complaint

  06/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I sold my 2015 Subaru Impreza to Minnetonka Subaru on May 20th I was quoted that I would receive my almost ***** dollar check ideally by the end of the week after the received my lien from ******, but if it was not ready by the time I was moving from ********* to ******** (June 8th) they would mail my check. Since this occurred I began calling and emailing them for updates on the check. I emailed Monday, June 10th and received no response, called Thursday, June 13th and was sent to voicemail and no one ever called back and my husband called Tuesday, June 18th and left a voicemail and again no call back. On Monday June 17th we confirmed with the *** number on the sales website that my car was no for sale and has since been removed/sold and I still have not received a call back, email back or the check for my car.

  

  Business response

  06/27/2024

  We have spoken with the customer; her requested check has been sent in the mail. All issues were resolved. 

• Initial Complaint

  09/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle from this company in 2021 and was sold an after market warranty on the vehicle. We are now attempting to use it and no one at the company acknowledges anything about the warranty. They do not know the company or have any information on it. When we call to speak to the person who sold us the car, they are at a loss for what they sold us. This is a multi-thousand dollar contract that we are paying on and cannot use because they do not have any information on file about something they sold us.

  

  Business response

  09/11/2023

  I just emailed and left ****************** a message. I don't see that we have done business with her in the past. I'm assuming that this may be under a different name or phone number. I've requested that she let me know the person's name who would be attached to the deal and I'll be more than happy to assist. 

  thank you,

  *****

  

  Business response

  09/13/2023

  It was determined that ****************** had been reaching out to the wrong Morrie's dealership. ******************** forwarded her information to the General Manager and General Sales Manager at Morrie's Minnetonka Subaru, where she purchased the vehicle. Both the ** and GSM has been contacting ****************** via phone and email to get this matter resolved. Any further communication should be directed to *************************************** and/or ****************************************.

  Best regards,
  ***************************

• Initial Complaint

  06/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We returned a leased Subaru forester to this location in July of 2021. Just this last year we have been receiving toll bills for this car all across the country. We have learned that the vehicle registration is still listed under our name instead of the new owner. I have called this location no less than 10 times to deal with this issue and no one has ever called me back. I finally called Subaru ******* corporate office who verified this and was able to Make contact with the dealership who told them they were handling it. The dealership then sent me a bill of sale for a different vehicle we purchased in 2013. I have attempted to call the dealership again to straighten this out with no response.

  

  Business response

  06/13/2023

  The returned vehicle is not still registered under the customers name. We have spoken with the customer and updated them, as well as agreeing to pay the toll bills that were incurred. 

  Thank you

• Initial Complaint

  03/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a used vehicle from Morries. I live in *** and I need to register the vehicle in ***. I cannot register the vehicle without original documents from the dealer. I purchased the vehicle in November 2023 it is now March and I do not have *** registration.

  

  Business response

  04/14/2023

  *******,

  Sorry for the delay in responding.  The vehicle purchase was processed through the Jaguar ******************** location.
  

  **************, who lives in **************, purchased a vehicle on November 23, 2022.  Paperwork was processed through a third-party service which handles our out of state signing process with notary.  The documents were sent to the client on November 28,2022 and returned to Jaguar ******************** on December 5, 1022.
  

  Downpayment funds of $5,000 were still uncollected.
  

  Prior to sending the original documents to **************,the documents failed the first audit as form (DTF802) was missing a signature and missing proof of insurance on the vehicle. The client provided proof of insurance on January 26, 2023.  The proof provided was nearing expiration causing the paperwork to fail the audit prior to state submission.
  

  On March 2, 2023, the client paid the $5,000 for the down payment.
  

  March 7, 2023, the client provided updated proof of insurance.
  

  March 9, 2023, ************** received the necessary completed documents.
  

  March 21, 2023, ************** completed processing.
  

  Given the date of completion by ********, ************** should now be in possession of his registration.
  The missing items required by ******** in addition to the delay in collecting the downpayment caused the transaction to be delayed.
  

  Regards,

  ***********************

  General Manager

  Jaguar ********************.

  
  

• Initial Complaint

  10/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  -Purchased 2012 Subaru Outback on 09/19. Just 2 days after on 9/21, I was on my way to a doctor ************ the oil light came on, dropped off vehicle. I was told it was Cam Seal and Morries Subaru Minnetonka ****************** said they repaired it. 9/22 got car back (car was in service for two days) -Less than 30 days later 10/21, I was running an errand and oil light came on. Then all the lights started flashing-oil light, water light, check engine light, even cruise control light was flashing.... then smoke was coming from the engine. This was scary and I was worried the car was not safe. -I called Morries right away when this happened around 1:00 in the afternoon, I was told someone would contact me within the hour. I did not receive a call until almost 4 hours later around 4:45. The service department call and said to get it towed to Morries Subaru Minnetonka. We had it towed to Morries Subaru Minnetonka on the morning of 10/22 because Morries took so long to get back to me, we didnt get the tow until Saturday morning. The cost of the tow $259.14. -10/24, Monday afternoon ***************************, President, contacted me and apologized and told me that the service department did not complete the Cam Seal Carrier correctly and it needed to be re-sealed. He said the seal is redone and I can take the car back if I want or he would help me get into another vehicle.-On 10/25 Kat, Manager contacted me and offered me $12,000 trade, told me I would get a pro-rated amount back on the warranty I purchased, and they would cover the tow. They would apply these dollars to the purchase of a newer vehicle.-At this point I just want a reliable vehicle. I was hoping Morries Subaru Minnetonka would honor a full refund and help me get into a more reliable vehicle. They will not, they offered me a trade value $2,000 less than what they sold it to me for. I will have to pay another $1,150 in taxes and fees again. I am going to have to pay over $3k due the faulty repair.

• Initial Complaint

  09/13/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  In July 2022 I received a notice from the Minnetonka Subaru Dealership stating that my 2017 Subaru Forester had recall work to be done at no charge to me. The specific job was my air conditioning compressor and passenger airbag. On June 5, 2022 I had this work completed at Morrie's and took them up on their 1/2 off an oil change, and additionally had a transmission fluid change at their suggestion. My specific complaint relates to the air conditioning compressor service. In July and August 2022 my air conditioner was not up to par with the heat, unlike it had been previous to the service. Then Thursday, September 1, 2022, my air conditioner stopped blowing semi-cold air altogether and freon smoke came billowing out of my vents. Clearly, something is wrong with the air conditioning compressor they gave me. Here we are almost exactly 3 months later and the ** no longer works. I had a working ** before their recall service, which was only changed due to their recall notice, and after service, I do not have a working **. I brought the vehicle back to ******'s on September 6th, 2022 as this was their next available appointment time. I discussed with them how the ** had not been working well and the smoke that came out of my vents along with hot air. The service representative assisting me from **************************, contacted me after taking the weekend to "see what they could do" about the service being done with no charge to me for parts, etc. The voicemail he left said that because my car has a salvaged title they won't change the faulty compressor they installed. I will have to pay the full cost of parts and installation, about $1000. I am perplexed. How is it that the title status didn't matter when they gave me this bad part, but now it matters when I ask them to take responsibility for this situation? No one said a word to me about my title status mattering when I had the original recall appointment and work. I have more to say, but out of available characters.

  

  Business response

  09/23/2022

  Regarding ********************************* complaint: We have resolved this situation with *******, by fixing her vehicle at no cost to her. The repairs have already been completed and she is satisfied with the end result. 

  Customer response

  09/27/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  05/13/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a car cash in Feb 2022. I waited patiently for the plates to arrive. I didn't find out until April that the dealership sold me a car they didn't have a title to. I have called several times over the months and it is now May, they are still lying about the title. I have had 4 different managers call me, each with a different story and "I promise I will call you back tomorrow", which not one of them have called me back. I have been promised to be put in another car, hasn't happened; your tag will be here in a few days, hasn't happened; we will give you this and that for the inconvenience, I will get this paperwork together and email it to you, hasn't happened. I would like my money back or another suv asap.

  

  Business response

  05/19/2022

  TeHello Ashley,
  
  Hope all is going wonderful with you.
  
  We communicated the status of the title with ******************* and her daughter on several occasions The original title was lost by ************ the original lien holder. A new title is in process with the state of IL and should be sent very soon.
  
  ******************* came in to the dealership on Monday (5-16-22)with her daughter, we communicated the status of her title and we fixed some of her concerns as a goodwill She was good with the status and happy with the resolution.
  
  Please do not hesitate to let us know if there is any concerns Have an awesome day !
  
  Kort *******
  General Manager  |  Morrie's Minnetonka Subaru
  e: **********************************************
  morries.com | Moving Life Forward
  ll us why here...

• Initial Complaint

  04/14/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have experienced a consistent and chronic lack of professionalism and customer service interacting with ********************************************************************. I have asked for several receipts, documentation and information that they have failed to provide me. For example, documentation regarding my tire warranty, information and service order. I have also received subpar customer service regarding my consumer rights (e.g., warranty obligations such as tire replacement and tire patch).An attempt to collect money for a service that was covered through warranty was a demonstration of the lack and subpar competency of complete and comprehensive customer service. This has occurred twice throughout my interaction with Morries Subaru. Due to this experience, I have ignored returning to this dealership and have taken my time, money and service to another competing Subaru in the local area. I have requested documentation of my service track record and have yet to receive such information and have yet been responded to regarding my initial request to repair my tires.

  

  Business response

  04/23/2022

  Hello ******,

  Hope all is going wonderful with you.

  Our service manager reached out to **************, emailed him all the requested documents and highlighted the area where it is showing that the tire repairs were refunded to the customer on the repair order and was claimed under the warranty.

  The customer was never charged for the tire repairs, please see our service manager's email to ************** below - Please do not hesitate to let me know if you have any additional questions or concerns.

  ***********************

   

  From: ********************* <************************************************>
  

  Sent: Tuesday, April 19, 2022 9:40 AM
  To: ********************
  Subject: Better Business Bureau concerns
  
  Hello ***********************,
  I will be calling you today to review any concerns you have with tires, but you thought it would be best to send you all the paperwork first.
  So I have attached both your repair order, one for installing  the tires and one for when we performed a tire repair where I circled the
  deduction of $35 that was covered by Road hazard. I also attached the road hazard program paperwork for you.  
  I will follow up a phone call real soon.
  
  Thank you,
  Tim *******
  
  Service Manager
   | 
  Morrie's Minnetonka Subaru
  
  
  p: ************
  
  
  e: ************************************************
  
  
  morries.com | Moving Life Forward
  
  
  
  
  

   

   

  
  
  
  
  

• Initial Complaint

  11/08/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Last weekend, I went home for a surprise visit with my family in *********. I scheduled an oil change while I was home. I tried to get an appointment at *************, where I had bought my car this summer. However, they had nothing available, so they set me to the Minnetonka location, which I agreed to. My appointment was at 12:15pm on Saturday, October 30th. Upon arrival, the spokesman ***, asked if I wanted my tires rotated as well. I declined. He then offered to do so for free with a free car wash. I then accepted. When I came back later to pick up my car, I looked at the receipt and it appeared that they had charged me for the tire rotation. Because this was my first time ever with an oil change, I thought I was reading my receipt wrong, so I brought it home and asked my older brother. He stated I did indeed get charge for the tire rotation. I called *** right away, about ***** minutes after picking up my car. He apologized and stated that they would look into it and I would get my money back. He said I would receive a phone call that Monday stating that I was paid back. It is now Saturday, November 6th and I still do not have my money back and I have not received a phone call. I have called a number of times and left a message, but still nothing. I also left in my message that I did not get the car wash as I was told I would (car was still dusty and covered in bird poop). Along with this, I am still getting notifications in my car that I need an inspection, tire rotation, and oil change (car gives notification to remind owners but I was told it would be reset at the oil change when I bought my car- obviously was not reset).

  

  Business response

  11/10/2021

  Hello,

  We contacted ****** and we refunded the tire rotation charges back to her credit card. Also, we offered her a complimentary oil change for her inconvenience.  ****** was happy with this resolution.
  
  Thank you,
  
  Elias Khalil
  General Manager  |  Morrie's Minnetonka Subaru
  p: ************ c: ************
  e: **************************************************
  morries.com | Moving Life Forward

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩