Business ProfileforModern Moving

Modern Moving charged me for supplies (their movers did not have any supplies), they didn't have the right size truck. They were 7.5 hours late. They caused damage to my master bedroom set (top of dresser scraped, ends of night stands damaged and footboard/headboard scraped dinged up in transit as they had no supplies to wrap/protect them. I was charged for $68.00 supplies when there were none, this should be refunded. My movers are 7.5 hours late. I was told the truck would be placed at their secure location, it was brought to one of the movers homes. Walls were dinged up at delivery (I fixed myself). I shared with ********************* the issues and damage. His response was Ill have the men fired. The men did what they could with the lack of supplies given. ********************* and someone named ****** who he advises handles issues have not responded to my request to refund the supplies and provide a claim form for the damaged furniture. I called him after waiting almost a month for a response. He advised he would not respond to my email as he doesn't do that, as I tried to explain ****** doesn't either, he hung up on me. ********************* gives an excellent sales pitch but does not deliver and is not willing to be accountable for the lack of delivery for the service we paid for. I am asking for the supply charge to be refunded as there was one and a claim form which frankly they will pay only 60 cents per pound of furniture. More importantly, I do not want anyone else to be taken in by ************************* false promises. None of what was sold to us, occurred other than we ultimately got our furniture to the new house and only because the contractors who arrived felt bad for us. ****'s answer to us, well fire the guys. Not OK. The men who arrived did what they could. They claimed they didnt even know about the job until an hour before they arrived, which was 6 hours after they should have arrived.