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Business Profile

Plumber

Paul Bunyan Plumbing, LLC
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/29/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My basement drain was backing up causing water damage and odor. **** Bunyan sent a technician with 1 year experience . He said he was unable to snake the drain. I needed to call an emergency after hours plumber and he was able to snake and unclog that same drain with no special tool . I reluctantly paid the $89 fee and got no apology or reimbursement from **** Bunyan.

    Business Response

    Date: 05/29/2024

    Dear *****,


    Thank you for bringing your concerns to our attention regarding the recent service provided by Paul Bunyan Plumbing and Drains. We sincerely apologize for any inconvenience or frustration you may have experienced as a result of our technician's inability to resolve the issue with your basement drain.


    Upon reviewing your complaint, we understand that you were dissatisfied with the level of expertise demonstrated by our technician, who had one year of experience. We regret that we did not meet your expectations in this instance, and we take full responsibility for any inconvenience caused.


    We want to assure you that providing high-quality service and ensuring customer satisfaction are our top priorities. We deeply regret any inconvenience caused by the delay in resolving the issue with your drain and the subsequent need to contact another plumber. 


    In response to your complaint, we have taken immediate action to address the situation. We have refunded the $89 fee as agreed, and we sincerely apologize for any inconvenience or frustration this may have caused. Please allow 3-5 business days for the refund to be processed and reflected in your account.
    We understand the importance of effective communication and accountability in maintaining trust with our valued customers. Rest assured, we will use this feedback to improve our services and ensure that similar incidents do not occur in the future.


    Once again, we apologize for any inconvenience you have experienced, and we appreciate your understanding and patience in this matter. If you have any further questions or concerns, please do not hesitate to contact us directly at************* or *************************


    Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future.


    Sincerely,
    ***********************

    Customer Answer

    Date: 05/29/2024

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Paul Bunyan Plumbing, LLC is BBB Accredited.

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