ComplaintsforPaul Bunyan Plumbing, LLC

• Initial Complaint

  04/29/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  My basement drain was backing up causing water damage and odor. **** Bunyan sent a technician with 1 year experience . He said he was unable to snake the drain. I needed to call an emergency after hours plumber and he was able to snake and unclog that same drain with no special tool . I reluctantly paid the $89 fee and got no apology or reimbursement from **** Bunyan.

  

  Business response

  05/29/2024

  Dear *****,

  
  Thank you for bringing your concerns to our attention regarding the recent service provided by Paul Bunyan Plumbing and Drains. We sincerely apologize for any inconvenience or frustration you may have experienced as a result of our technician's inability to resolve the issue with your basement drain.

  
  Upon reviewing your complaint, we understand that you were dissatisfied with the level of expertise demonstrated by our technician, who had one year of experience. We regret that we did not meet your expectations in this instance, and we take full responsibility for any inconvenience caused.

  
  We want to assure you that providing high-quality service and ensuring customer satisfaction are our top priorities. We deeply regret any inconvenience caused by the delay in resolving the issue with your drain and the subsequent need to contact another plumber. 

  
  In response to your complaint, we have taken immediate action to address the situation. We have refunded the $89 fee as agreed, and we sincerely apologize for any inconvenience or frustration this may have caused. Please allow 3-5 business days for the refund to be processed and reflected in your account.
  We understand the importance of effective communication and accountability in maintaining trust with our valued customers. Rest assured, we will use this feedback to improve our services and ensure that similar incidents do not occur in the future.

  
  Once again, we apologize for any inconvenience you have experienced, and we appreciate your understanding and patience in this matter. If you have any further questions or concerns, please do not hesitate to contact us directly at************* or *************************

  
  Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future.

  
  Sincerely,
  ***********************

  Customer response

  05/29/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  04/28/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We called **** Bunyan because we were having a problem with our toilet not flushing the material down the drain completely. Some of it was coming back into the bowel.The serviceman came out and checked the drains and said nothing was clogging the drains so, it had to be the toilet. So, he put in a new toilet for $1303.00 and that was after we got a 20 % seniors discount. The system was still not flushing completely which is why we called them in the first place.He never checked any water pressure etc. We called **** Bunyan and they sent out another person.This person started checking the water pressure after he ascertained there was no drain problem. He made a note of it on the invoice ($120.00) he gave us for coming out. He noted, on the invoice, that the water pressure feeding the toilet was very low. He noted that he would be coming back to check something else out and give us an estimate of what additional repairs might cost.I had put a stop payment on the check but, I was off on the amount, on the check, by $2.00 so, they cashed the check.I ALSO PUT IN A REVIEW COMMENT IN **** Bunyans review section and I do not see it. Its funny that you only see the real positive reviews on their web site??????????????????????????????????There are more unfavorable reviews on the MINNESOTA BETTER BUSINESS BUREAU (BBB) SITE. I wonder why none of these show up in the ** REVIEW section???????????????????????????????????**** Bunyan sent out someone else who didnt know anything about what he was suppose to do. He had not seen the prior persons report.I had to show him what the prior person had written on the invoice.He insinuated that he had trained in the person who came out before him and he did not yet know as much about plumbing as he did.He checked a few things and suggested we install another new toilet.I told him we were stopping the check so, he said there was nothing else he could do. He packed up and left.This all started the week of 04/14/22.

  Customer response

  05/02/2022

  Ashley:
  I have called and left a message on your phone.
  I have reached an agreement with **** Bunyan and want to know how to take my complaint off of your system.
  

  
  

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