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Business Profile

Boat Builders

Lund Boat Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boat Builders.

Complaints

This profile includes complaints for Lund Boat Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lund Boat Company has 2 locations, listed below.

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    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/11/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased my boat new in 2015. It supposedly has a lifetime warranty on transom but am having trouble getting it repaired. It has paint bubbling around the bolts and ports in the transom with white powder under the bubbles. The dealer says the transom is safe but I am concerned for how long as the white powder indicates oxidation of the aluminum.

      Business Response

      Date: 01/15/2024

      ****,

      Please provide the *** of your boat so we can look into your inquiry.

      Once we have that we can make a determination on warranty coverage.

       

      Thank you

       

      *****

      Customer Answer

      Date: 01/16/2024

       I am rejecting this response because:

      Dear *****, Your request for my HIN is LBBJF044E515 for my complaint #******** with the BBB. Thank you for responding to my concern  with transom on my **** Rebel ****.

    • Initial Complaint

      Date:09/21/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2022 adventure leans heavy to the port side causing unsafe operation and water to come into fuel vent ruining fuel/water separator and has ruined the spark plugs and fuel injectors multiple times. **** has added a shim to the motor that did not help. Additionally the port gunnel is loose (can be moved easily by hand back and forth) and not properly secured to the transom. This has caused separation at the transom, the sidewall is bending/bent, as well as all screws become loose on that side anytime the boat is used. Additionally there are 12 rivets that leak on the port side. Boat was already sent back to the factory to fix the rivets however they still leak. Boat takes on excessive water at speed. The boat has been to the dealership over a dozen times without properly resolving any issues

    • Initial Complaint

      Date:04/16/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've noticed that the fiberglass in the bottom of my boat in the containment area is flaking off. Please explain what is going on with my boat. My boat has never been in salt water.

      Business Response

      Date: 05/18/2023

      ******,

      We would advise that you bring your boat into an Authorized **** Dealer to inspect your boat to determine what is going on and if it is a warrantable item. We can not make that determination thru this channel as we do not have your HIN or pictures of your issue nor have we inspected your boat. Once a dealer has had a change to look at it they will reach out to **** for any warranty consideration (if applicable)

      Thank you

       

      *****

    • Initial Complaint

      Date:08/23/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      we purchased a **** boat from liquid planet ********* ** the radio has never really worked running lights inside boat dont work trying to get fixed but they keep stalling when we purchased in **** they said service would be there in ********* but this is not the case we pd good money for this boat seat loose screws not holding up

    • Initial Complaint

      Date:07/12/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The boat is deteriorating on the transom. Aluminum body is rotting away from chemicals used in the wood transom that also rotted away

      Business Response

      Date: 08/09/2022

      Please provide us with the *** of the boat you are inquiring about warranty on

       

      Thank you

      Customer Answer

      Date: 08/10/2022

      Lbbbx715d404 this is the HN/hull number

    • Initial Complaint

      Date:06/29/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lund boat company supposedly has a lifetime hull warranty. The transoms on thousands of Lunds rot and cause the boats to be unseaworthy. The dealer I bought the boat at says **** does nothing to honor the warranty.I am trying to fix it myself with a replacement transom; bad idea, as it's far too involved and would require removing a significant portion of the inside of the boat.

    • Initial Complaint

      Date:05/18/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On my **** boat under seat armrest are these plastic shrouds they broke once and now have broken again and **** will not replace also there is a small tear in the armrest probably because of cracked shroud.I want the shrouds to be covered and small tear in armrest to be repaired as per lunds 3 year cover everything warranty.The shrouds are already at dealership and Im not sure how tear can be repaired or armrest replaced.

      Business Response

      Date: 05/23/2022

      2 claims have been filed for the same issue. Once is Sept 2021 and a second claim in May 2022.

      Damage on both claims appears to be the same issue, therefore the second claim was rejected.

      **** will reach out to the dealer and request more information from them to help resolve this issue.

       

      Thank you

      Customer Answer

      Date: 05/23/2022

       I am rejecting this response because:
      This is the same issue and the parts have broken a second time they are made very cheap all Im asking to honor your warranty the tear on seat armrest not even addressed I am paying ****** to have this fixed.I hope other customers read this and see how you treat a customer who spent over 50k on a boat.These parts that you will not honor under your warranty are ****** and installation is a couple screws I ***************** does the right thing here.

      Business Response

      Date: 05/24/2022

      We have already reviewed with the dealer and agreed to cover the parts for a second time.

       

    Lund Boat Company is NOT a BBB Accredited Business.

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