Complaints
This profile includes complaints for Park Dental's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 9 total complaints in the last 3 years.
- 5 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In march of 2024, I made the mistake of scheduling my first visit at this location. I was not satisfied with the cost and I did not feel my care needs were addressed. I left that visit, and ever since Ive been getting mail about a broken appointment? I called and was reassured this was an error back in October of 2024 but here I am in February of **************************************************************************** agreed to.
Business Response
Date: 02/27/2025
We have reviewed the patients case and would like to address her concerns regarding our missed appointment policy. Our records show that the patient acknowledged and signed our policy on April 18, 2024. According to our records, she missed appointments on the following dates: 4/24/24, 5/8/24, and 10/24/24. As per our policy, she was not charged for her first missed appointment on 4/24/24.However, broken appointment fees were applied for the missed appointments on 5/8/24 and 10/24/24.
We regret to hear that she was not satisfied with the dental care she received. We strive to provide the best care possible and are disappointed that she did not communicate her dissatisfaction to our team.Despite this, she scheduled three follow-up appointments after her initial exam on 4/18/24, none of which she attended.
As a gesture of goodwill, our doctor has agreed to make a one-time courtesy adjustment to the patients account, covering the total of her broken appointment fees. We hope that she will find a dental practice that meets her needs.Initial Complaint
Date:12/27/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been waiting to get a call back from the Park Dental corporate to resolve some concerns and issues that had happen to me a my daughter from a dentist from the Park Dental ************************** ** location. I have contacted **** the clinic supervisor to not ever get my concerns resolved. I have been stonewall and blocked from going to higher such as to corporate to grievance my concerns that had happen to my daughter and myself. I would mostly like to express my concerns and get things that I have reported resolved. Please note this has been an ongoing concern of mines for the past at least 8 months. Thank you.Business Response
Date: 01/06/2025
We appreciate the opportunity to address our patients concerns and sincerely apologize for any challenges she has experienced. Feedback is very important to us, and we are committed to resolving this matter promptly.
On March 6, 2024, the patient shared concerns with our Practice Manager, which were escalated to our Regional Dental Director for review. It was determined that all care provided was necessary, appropriate, and completed without issue. We regret that this conclusion was not shared with her promptly.
We received a formal complaint through her insurance carrier on May 21, 2024, which we addressed immediately, but we have not received further communication from her insurance company. On October 30, 2024, the patient contacted us again, and our Practice Manager returned her call, but we did not receive a response.
Following this Better Business Bureau complaint, our Regional Director of Operations attempted to contact the patient on January 3, 2025, by phone and followed up via email on January 6, 2025. Unfortunately, we have not received a response to date and are unsure of the resolution she seeks.
We remain eager to address her concerns and encourage her to respond to our Regional Directors outreach at her earliest convenience.We are happy to accommodate her schedule to ensure a productive discussionCustomer Answer
Date: 01/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:05/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After Covid, a few months ago in late ************************* to do routine detail cleaning. Park Dental did an exam and suggested a long list of treatment, including a set of deep cleaning, which they recommended before. When I came in the second time to do the deep cleaning, the doctors were actually doing some fillings for me and informed me this has to be done. All together I think 3 teeth including #** receiving the filling and this planted the nightmare later. About 2 months ago, I came in again for a cleaning, my #** tooth was in severe pain and the doctor immediately said I would need root canal because I have a crack on #**. I was in panic and went to Endodontic Professionals at St. ******* for a consult, which costed $177 out of pocket since the 3D scanning was not covered. The pain went away and I need to get it done urgently due to my traveling schedule. Today I went to ***************************** in Edina and got the root canal done. They had to do another 3D scan and ************** performed the procedure and reported that there is no crack. And she also concluded that the damage to the pulp and nerve was done because of the filling on #** was too deep by Park Dental and it touched the pulp and compromised it. I had to pay another $575 to cover the 3D scan and out of pocket expense for the root canal. Now I have used my maximum of the *************** for 2023 and still face another $2000 out of pocket expenses for the crown to put on the root canal, all because of the inappropriate filling procedure that I did not want in the first place!Business Response
Date: 06/06/2023
On June 1, 2023 our doctor called the patient to listen to his concerns, talk through his complex treatment plan and answer all of his questions. The patient now has a clear understanding of his treatment needs and expressed his gratitude for this conversation with our doctor. He also told our doctor he would be withdrawing his complaint and is scheduled to continue his care with our practice on Monday June 6, 2023.
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