Business ProfileforMinnesota Truck Headquarters

On May 18, 2024 we purchased a vehicle from Minnesota Truck Headquarters. We brought in a vehicle on trade and agreed, verbally, that it would serve as the down payment for our purchase. The trade-in price being $2000. In the process of financing our purchase we were offered additional services/packages such as warranties, undercoatings and tonneau cover for the vehicle. We elected to take advantage of the undercoating offering at the cost of $1200. We signed our paperwork, turned over the keys to the vehicle we traded, and left the lot with the new purchase. On June 10th we received a TEXT from the dealership stating we owed them $2000.00 as a down payment to the vehicle as well as a photo of our contract. Confused, we immediately called. Our trade in was noted at the top of our contract as a trade. Further down the contract noted a cash payment of $2000, our signatures appearing at the bottom. At the time of signing, the "cash payment" we understood to be our trade-in, ironically both the same amount. We intitally disputed the $2000.00 stating the verbal agreement, even confirming with our sales person the transaction. We then sought the advice of a local attorney who reviewed the contract and sent MTH their $2000.00 down payment making a mental note to review each line better in future transactions. Along with the $2000.00 was a written request for a refund for the undercoating purchase.We spoke to both ***** and ****, several times, at the ****************** letting them know our down payment was sent and asking to cancel the future service of the undercoating with them and please refund us the $1200. They informed us they would have to check with the owner each time we called, then never follow up on our call. We have yet to have this money refunded to us or a return call confirming this transaction. If need be we are happy to reach out to the owner , *********************, ourselves.