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Complaint Details
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Initial Complaint
01/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
November of 2022 I requested a hardship loan to prevent an eviction. I was denied I was told because I was. no longer with the company and could not take money out of my account until after January 2023. I called today to request a withdraw and my account is able $800 short and at the time of my hardship request it was over $1400. I am now being told that I was denied because of the amount in my account which is not true because I submitted several attempts and was denied or did not receive a response. I informed them that I was no longer with the company and asked several people to reach out to the company to correct this and it never occurred. My last day of employment was July 31, 2022 and as of today it still states per ****** and ***** in customer Service that I am still an employee of my former company. My complaint is that I was lied to and denied the right to take out a hardship from my 401 k.
Business response
01/12/2023
Thank you for notifying us of this consumer complaint. In accordance with state and federal privacy laws and to protect the privacy of our customer, we are unable to provide details of our response to this Better Business Bureau complaint via its public website. We will send a reponse directly to the customer when the complaint review is complete, within 15 days of this notification.Initial Complaint
11/28/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I contacted Securian Life Insurance Company (Minnesota Life Insurance Company) via their website around the end of August 2022. I have a **** policy with them that was started 25+ years ago through my employer ********************* Policy number ******* Contract ID ************ I have been making additional contributions during this time and as of my August 4, 2022 statement my account value was $118,304.64 The questions that I asked were 1. what is my cost-basis of this account value 2. what options do I have to take this money as an immediate annuity, or to rollover/transfer this money to my ******************* account where I could have it annuitized into a **** year fixed amount annuity. The website stated that I would receive a response in 2-3 days, a little over a week after submitting my request I received a response stating that they were sorry for the delay, and that my questions were being sent to the **** department and I would get a response in 8-9 days. I did not receive a response, and on September 26th I contacted Securian again via their website, on September 29th I received an email stating "We are looking into your query and will get back to you." Around the start of November I called two times ************** the number located on my monthly account statements, on both occasions after explaining my issues getting my questions answered I was transferred to the **** department where my calls were just dropped. So after over 3 months of waiting and trying to get my questions answered via website submissions and phone calls, my account value has decreased to $111,110.68 a loss of over $7,000 and I have yet to receive any answer to my questions. I had my financial review with my Fidelity advisor in August and my questions to Securian were part of what I needed answers to so that I could generate additional monthly income through a short-term annuity, and pay taxesBusiness response
11/28/2022
Thank you for notifying us of this consumer complaint. In accordance with state and federal privacy laws and to protect the privacy of our customer, we are unable to provide details of our response to this Better Business Bureau complaint via its public website. We will send a response directly to the customer when the complaint review is complete within 15 business days of this notification.Customer response
11/30/2022
I am rejecting this response because:
I have been trying to get Minnesota Life to contact me for over 3 months!, starting with my first request for information, via their website, regarding my account in August. Them stating that they won't respond to the BBB and will contact me within 15 days is just more of the same! As a customer of 25+ years one would hope that this isn't the norm, but I sure wouldn't recommend anyone to do business with them!Thank you for trying to help me resolve this!
*****************
Business response
12/01/2022
Thank you for notifying us of this consumer complaint. In accordance with state and federal privacy laws and to protect the privacy of our customer, we are unable to provide details of our response to this Better Business Bureau complaint via its public website. We will send a response directly to the customer when the complaint review is complete within 15 business days of this notification.Initial Complaint
11/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My ex-husband passed away on 6/28/22 and still nothing. I have sent in paperwork, after work and have talked to Insurance Company's about my problem. ALL have said if I am on the policy for 100% pay me. I need to pay the funeral home. We are talking about $17,500.00 and the funeral was $10,000 plus I had to ask a friend for money for the burial lot and that was $4500.00, no head stone yet. If it was a lot of money, OK ex-wife, but no it is NOT. I have all his text messages tilling me what to do with the money, how he wanted his funeral. We still cared a lot for each other. Almost 5 months!!! He worked for the State of Va. for 25 yrs. I have called almost every week for updates. the last one said the claim is in review again for payment, 1 week ago. But this is not the first time they have told me this. Securian Financial is holding up people money.Business response
11/22/2022
Thank you for notifying us of this consumer complaint. In accordance with state and federal privacy laws and to protect the privacy of our customer, we are unable to provide details of our response to this Better Business Bureau complaint via its public website. We will send a response directly to the customer when the complaint review is complete within 15 business days of this notification.Customer response
11/28/2022
I am rejecting this response because:
Nobody has tryed to call me. Nobody has sent me a letter or email. I don't understand why a company would hold benefits. I have sent this company so much paper work, my divorce paper 3 times and more! By mail and fax and I know they have received it. I had a agent who sales Life Insurance read over my Divorce paper. He said they have not reason and he even called his district manager to see if he was right when explanning to me.Thank You
***************************
Business response
11/28/2022
Thank you for notifying us of this consumer complaint. In accordance with state and federal privacy laws and to protect the privacy of our customer, we are unable to provide details of our response to this Better Business Bureau complaint via its public website. We will send a response directly to the customer when the complaint review is complete within 15 business days of this notification.Initial Complaint
11/18/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
My husband had a life insurance policy for 30 + years. In February of 2021 the premiums were increasing drastically so he requested a lower coverage, to decrease the premium. When I realized he had done this, I rescinded the request by POA, and sent the remainder of the full premium. They accepted the payment and acknowledged the policy in force through the next quarter. My husband died in March of 2021, and Securian along with Minnesota Life is refusing to pay the full coverage. They are crooks, and I will advise everyone to not do any business with this company.Business response
11/21/2022
Thank you for notifying us of this consumer complaint. In accordance with state and federal privacy laws and to protect the privacy of our customer, we are unable to provide details of our response to this Better Business Bureau complaint via its public website. We will send a response directly to the customer when the complaint review is complete within 15 business days of this notification.Initial Complaint
11/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I signed up for insurance through the my bank (Huntington) that covered injuries that resulted in ether a visit to the ** or hospitalization. I was injured and visited the ** on July 24, 2022 and was kept until July 26, 2022. Securian contacted me after I filed my claim and said that even though I stayed in hospital for a couple days that it was only for observation. I then submitted another claim because either way I was injured and treated in the ******* Securian wont respond on pay on the claim. I believe that this company is just scamming people for their money.Business response
11/08/2022
Thank you for notifying us of this consumer complaint. In accordance with state and federal privacy laws and to protect the privacy of our customer, we are unable to provide details of our response to this Better Business Bureau complaint via its public website. We will send a response directly to the customer when the complaint review is complete within 15 business days of this notification.Initial Complaint
11/04/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I have retirement money with securian financial I filed for it I'm 64 years old I've given them all the information they need and they tell me it's not enough and won't give me my moneyBusiness response
11/04/2022
Thank you for notifying us of this consumer complaint. In accordance with state and federal privacy laws and to protect the privacy of our customer, we are unable to provide details of our response to this Better Business Bureau complaint via its public website. We will send a response directly to the customer when the complaint review is complete within 15 business days of this notification.Initial Complaint
11/03/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I declined my company's 401k program with Securian Financial. I discovered they have enrolled me automatically and been taking monthly funds out of my paycheck for months, if not longer. I declined and never registered an account and their website won't let me register to access the account because it doesn't like my phone number. I've had the same phone number (a cell phone and the only phone I have for almost 20-years. When I called customer service, they and through their website were supposed to mail me (regular mail) a 1-time code to access my account. I called twice and asked for this online 3x. IN OVER A MONTH, I've received nothing and have no access. I also requested a document be mailed to me from customer service to withdraw my funds and close the account and they have not mailed that to me. Customer service also assured me that they reset my account to stop taking funds from my paycheck immediately even though I have no access to it, they said they would do that, but, they are still taking funds out of my paycheck I WANT ACCESS TO THE ACCOUNT, I WANT THEM TO STOP TAKING FUNDS OUT OF MY PAYCHECK AND I WANT ALL MY MONEY IN THE ACCOUNT RETURNED TO ME AND THE ACCOUNT CLOSED.Business response
11/03/2022
Thank you for notifying us of this consumer complaint. In accordance with state and federal privacy laws and to protect the privacy of our customer, we are unable to provide details of our response to this Better Business Bureau complaint via its public website. We will send a response directly to the customer when the complaint review is complete within 15 business days of this notification.Initial Complaint
10/28/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I was signed up to Securian when it was Minnesota Life. A man named ************************* contacted me and outlined the terms. I was to put in money and Securian would add to it and it would increase with the market but not fall when the market underperformed. I was also told I could not withdraw the money for 9 years. I then fell upon hard times and could not make the yearly payments and asked to close the account and return my money as I needed it for health reasons. . They then said they were going to take my ****** invested so far and charge me another 352 to close the account. This is definitely not what *************** explained to me.Business response
10/31/2022
Thank you for notifying us of this consumer complaint. In accordance with state and federal privacy laws and to protect the privacy of our customer, we are unable to provide details of our response to this Better Business Bureau complaint via its public website. We will send a response directly to the customer when the complaint review is complete within 15 business days of this notification.Initial Complaint
10/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been trying to get my 401k withdrawal for over 2 months and all they can do is tell me it's in a black out. Since I have filled my papers out and turned them in I have lost 400$ and they won't let me receive my money they are holding hostageBusiness response
10/07/2022
Thank you for notifying us of this consumer complaint. In accordance with state and federal privacy laws and to protect the privacy of our customer, we are unable to provide details of our response to this Better Business Bureau complaint via its public website. We will send a response directly to the customer when the complaint review is complete within 15 business days of this notification.Initial Complaint
08/11/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I received a refund for paying my husbands insurance in *********** died 6-28-22. They were notified 6-29-22. The refund check is made out to my deceased husband. The check was written from them on 7-20-22. They will not write the refund check to me, who paid in advance. The check is for $414.14. They said I would have to get an affidavit from the state as small estate. My husband has no estate. I checked and it would cost me $400.00 dollars for court cost and a lawyer. How can a business get away with this.Business response
08/11/2022
Thank you for notifying us of this consumer complaint. In accordance with state and federal privacy laws and to protect the privacy of our customer, we are unable to provide details of our response to this Better Business Bureau complaint via its public website. We will send a response directly to the customer when the complaint review is complete within 15 business days of this notification.Customer response
08/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me since it would obviously do no good to reject it. I look forward to hearing from them by mail within the 15 days. My request is just one of many many complaints against this companies questionable practices.
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Get a QuoteCustomer Complaints Summary
55 total complaints in the last 3 years.
18 complaints closed in the last 12 months.