Complaints
Customer Complaints Summary
- 218 total complaints in the last 3 years.
- 44 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/06/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was sent a promotional by the *********** Pioneer Press. 26 weeks of two days a week newspaper to my door for .77 cents a week. I sent in the promo, along with my check for $27.97 that they cashed on 1/22/25. Since then I have received 2 phone calls asking for more money, saying that they are unaware of the promotion. I have also received 2 bills in the mail asking for more money. I paid in full for 6 months. I should be good into July. I feel that I have been scammed by them. Promo code is DMDEC24. On each phone call I have asked them to fix, but they have not.Business Response
Date: 03/07/2025
I apologize for this error. The wrong rate was applied to this start. I will correct this error to honor the original offer of $.77 per week for 26 weeks.Customer Answer
Date: 03/10/2025
I am rejecting this response because:
I just received another bill ( my 3rd one from them now) today stating that I have only paid through 1/19/25. This is on top of the phone calls that they have made to me saying that I must have had an oversight, and that I owe them more money. I also have called them, asking why I was getting these bills in the mail.Business Response
Date: 03/18/2025
I apologize for the confusion with your newspaper rate. The correction has been made to the account and your current expiration date is 11/27/25.
Customer Answer
Date: 03/18/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:01/31/2025
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I payed for a full year subscription for home delivery of Sunday paper only on October 18, 2024. have not had a single paper delivered since paid for this. Have called every week - emailed customer service twice - ***** has contacted me - nothing has been done. I have been a customer since 1970's so have been very loyal. i just want my paper delivered on Sundays please!Business Response
Date: 02/07/2025
I apologize for the missing newspapers. The delivery agent has been notified of the missed newspapers and will make sure that your papers are being delivered every week.Initial Complaint
Date:01/27/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have now received two bills from the Pioneer Press for a subscription they are claiming I place through a telemarketer on 12/22/24. I did not speak to any telemarketer on 12/22/24 nor did I subscribe to the paper. I have previously had issues with them billing me and ended all subscriptions with them on 1/20/2021. They have my maiden name on the bill which was changed in 2016. I have not received any morning papers and they are claiming that I have been getting the paper on Sunday and Thursday's and when I called they told me I would have to pay the $15.95 plus a $7.95 activation fee. I explained that I did not ever agree to a subscription nor did I even speak with a telemarketer on 12/22/24. She said they could cancel, but I will still need to pay my past due balance. I asked to speak with a manager and was put on hold for over 10 minutes then she came back and said they didn't have a manager. I asked what number I could call to speak with management and she said they don't have management. I just need to pay the bill or it would go to collections.Business Response
Date: 01/28/2025
This account is in the name of ***** ******, I assume that is you. There is no balance owed on account ******** and the account is stopped.
Please let us know if there is anything more I can do to assist.
Customer Answer
Date: 02/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I just hope they stop doing this to others as well.
Initial Complaint
Date:12/31/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have been subscribing to the *********** Pioneer Press for years. It has always been delivered to our doorstep. Now they are throwing it at the foot of our driveway. I have called to request it be delivered to our front door because we are both in our 70s. That hasnt happened so we built a box and mounted it below our mailbox, as they suggested, so it wouldnt be lost in the snow. Well they are still throwing on the driveway. I call ever time this happens and they assure me it will be taken care of. Its extremely frustrating. So much so we are thinking of canceling our subscription even though we will lose about 11 months we paid for.Business Response
Date: 01/06/2025
Our standard of delivery is to the driveway. If your mailbox/newspaper box as on the street the carrier should be able to honor this placement. I will contact the delivery agent to be sure the paper is delivered to the newspaper box moving forward.Initial Complaint
Date:12/31/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a subscription to the Pioneer Press for my dad as a Christmas gift. I placed the order on Monday, December 2nd and was told that he would start receiving his newspaper the following Thursday. He has not received a single paper yet despite him calling nearly every day to report the issue. They tell him the same thing every time, well credit your account for the missing paper and then promise that h*** receive one for the next day. Well he still hasnt gotten a single paper and I just called them myself and they gave me the exact same runaround. Im extremely frustrated and disappointed in this company. If they dont deliver his paper soon Im going to be forced to dispute the charges with my credit card company since we are not receiving what we paid for.Business Response
Date: 01/06/2025
I cannot find an active subscription at the address mentioned in this complaint, *************************, nor has there been a payment. If I could get further information, name, address, phone number of the subscriber along with the last 4 digits of the credit card (if cc was used) I can research the new subscription and payment.Initial Complaint
Date:12/27/2024
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Monday December 2nd my daughter ordered and paid in full ****** dollars and a 7.95$ activation fee for a one year subscription to the St. Paul Pioneer press and I still havent gotten a paper. I have called multiple times and get the same story about how sorry they are and they will take care of the issue, but still no paper.Business Response
Date: 01/02/2025
I apologize for the delayed response. I will reach out to the Agent responsible for the delivery in *********** to get this resolved.Initial Complaint
Date:12/27/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been getting multiple phone calls over the last couple of years, almost 3-4 times a day, being asked to renew my subscription. Please put me on the Do Not Call list immediately! I have asked this before and still keep getting calls!Business Response
Date: 01/02/2025
I apologize for the telemarketing phone calls. I will add your phone number *************) to our do not call list immediately.Customer Answer
Date: 01/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:12/19/2024
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My father has a subscription to the Pioneer Press. Im October he moved into an assisted living facility. On October 28th my sister emailed the Pioneer Press to change the delivery address to his new home. The change didn't happen. After several more emails sister asked to cancel the subscription. They said no and the paper would be delivered until the paid through date (January). She then asked to have the paper delivered to my home. The confirmed and said it would start on December 5th. The paper is still being delivered to my father's old house.We need them to stop delivering all together.Business Response
Date: 12/20/2024
I can take care of this. I need your fathers name, old address and new address. A phone number or account number would be great if you can get it. If the subscription was moved to your sisters house, what is that address. As soon as I gather all the information I stop the account/accounts as you wish. I look forward to hearing back from you.Customer Answer
Date: 12/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me at this time. Below is the information they requested. If the change in delivery address is not completed by Thursday, December 26, 2024, I will be submitting another complaint.Name: ****** ******
Old Address: ******************************************
New Address: ***************************************************************
Old phone number: ************
New phone number: ************
Please strongly reiterate to the current delivery driver they should not deliver a newspaper to the Upper Afton address.
********* ******
Customer Answer
Date: 01/22/2025
Papers are still being delivered to my father's old address. Something needs to be done to stop it.Business Response
Date: 01/23/2025
I would like to help resolve this situation. I will need an address, a phone number and your fathers name. I need the address where the papers should be delivered moving forward.
Business Response
Date: 01/27/2025
I dont show that there has been service to ************************************* in a very long time.
The last address for ****** ****** is ********************** was stopped on 12/5/24.
The new address is listed as **************************************************** Should it be ****************** S?Customer Answer
Date: 01/31/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. While their records may have shown that there hadn't been service to ********************* in a very long time, the driver was still delivering a newspaper there every day through January 24, 2025. Finally there hasn't been a paper delivered for a week.****** ******** new delivery address is **********************************************************
Thank you.
********* ******
Initial Complaint
Date:12/18/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Attempt to bill without permission and bill forward and demand payment on the phone.************ 10:34am 12/11/2024 TelephoneBusiness Response
Date: 12/20/2024
The last payment that we received was on 7/1/24. The next attempts at collection payment we all declined (6 times) then the system removed the auto payment. An invoice was sent on 8/29/24 but was not paid leaving a past due balance On 10/27/24 a new mail subscription was started then stopped on 12/11/24 due to non payment. The payment came through on 12/17/24 which paid for papers received 10/27-12/11/24. The credit card information was received with the new start on 10/27/24. Please let us know if you have further questions.Initial Complaint
Date:12/09/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On numerous occasions, I have not received a Sunday paper, for which I am subscribed. The paper offers the option for a re-delivery of missed deliveries, which I have selected on each occasion. I get an automated reply confirming that I will receive a paper, and at times have gotten a personal reply telling me my paper will be delivered. The paper is not delivered, in each case, and I am later given credit for missed delivery. I am requesting that each redelivery request is followed up by an actual delivery of newspaper. If it is not the intention of the Pioneer Press to actually offer redelivery when requested, then my request is that they remove the fraudulent offer from their website.Business Response
Date: 12/11/2024
I apologize for the missing newspapers. If delivery is late, we look at the time the missed delivery was reported and then at the time the route was finished. If the finish time was after the reported missed delivery the assumption is the paper was delivered. We are searching for additional carriers which will help with on time delivery and fewer missed papers.
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